https://wiki.clicklaw.bc.ca/api.php?action=feedcontributions&feedformat=atom&user=Brenda+Rose 2026-06-05T07:15:05Z User contributions MediaWiki 1.43.3 https://wiki.clicklaw.bc.ca/index.php?title=What_Is_My_Legal_Topic_and_What_Are_My_Rights%3F&diff=30723 2016-08-10T23:19:13Z

<p>Brenda Rose: </p> <hr /> <div>{{Template: Beginner's Guide to Finding Legal Information TOC}}<br /> <br /> Understanding your legal problem will help you find legal information that is specific to your situation. Once you define the problem and what you’d like the outcome to be, you can figure out what area of law applies to your situation and how to proceed. <br /> <br /> One way to get started is to look for your topic on the website [http://www.clicklaw.bc.ca/ Clicklaw]. You can look for your topic by using the search box, or by looking for your topic in the list of topics. Clicklaw will then point you to a list of resources that can help explain the proper legal terms for your topic and possible courses of action to solve the problem. You may want to search for more than one legal topic that concerns your situation.<br /> <br /> Let’s say that you are looking for information on what rights you have as a tenant when you are being evicted. You can begin your search by:<br /> *Entering a relevant keyword in the search box, like &quot;eviction&quot;. <br /> *You can look at the range of resources from this search:<br /> **Clicklaw common questions,<br /> **[http://www.clicklaw.bc.ca/helpmap HelpMap] services in or near your community, and<br /> **Online publications that discuss eviction.<br /> *You might also want to look through all the resources listed under the topic “Your daily life - Housing, tenancy &amp; neighbours” on the [http://www.clicklaw.bc.ca/ Clicklaw home page].<br /> <br /> {{REVIEWED | reviewer = [[Courthouse Libraries BC]] staff, October 2015}}<br /> <br /> {{Template:Beginner's Guide to Finding Legal Information Navbox}}<br /> <br /> {{Creative Commons for Beginner's Guide to Finding Legal Information}}<br /> <br /> __NOGLOSSARY__</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=What_Is_My_Legal_Topic_and_What_Are_My_Rights%3F&diff=30722 2016-08-10T23:18:14Z

<p>Brenda Rose: </p> <hr /> <div>{{Template: Beginner's Guide to Finding Legal Information TOC}}<br /> <br /> Understanding your legal problem will help you find legal information that is specific to your situation. Once you define the problem and what you’d like the outcome to be, you can figure out what area of law applies to your situation and how to proceed. <br /> <br /> One way to get started is to look for your topic on the website [http://www.clicklaw.bc.ca/ Clicklaw]. You can look for your topic by using the search box, or by looking for your topic in the list of topics. Clicklaw will then point you to a list of resources that can help explain the proper legal terms for your topic and possible courses of action to solve the problem. You may want to search for more than one legal topic that concerns your situation.<br /> <br /> Let’s say that you are looking for information on what rights you have as a tenant who has when you are being evicted. You can begin your search by:<br /> *Entering a relevant keyword in the search box, like &quot;eviction&quot;. <br /> *You can look at the range of resources from this search:<br /> **Clicklaw common questions,<br /> **[http://www.clicklaw.bc.ca/helpmap HelpMap] services in or near your community, and<br /> **Online publications that discuss eviction.<br /> *You might also want to look through all the resources listed under the topic “Your daily life - Housing, tenancy &amp; neighbours” on the [http://www.clicklaw.bc.ca/ Clicklaw home page].<br /> <br /> {{REVIEWED | reviewer = [[Courthouse Libraries BC]] staff, October 2015}}<br /> <br /> {{Template:Beginner's Guide to Finding Legal Information Navbox}}<br /> <br /> {{Creative Commons for Beginner's Guide to Finding Legal Information}}<br /> <br /> __NOGLOSSARY__</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Common_Web_Metrics&diff=28192 2016-01-15T17:02:46Z

<p>Brenda Rose: When did we start using this? Cool! I corrected a typo - Brenda</p> <hr /> <div>== Public Legal Education and Information (PLEI) Web Metrics ==<br /> April 25, 2013, The Public Legal Education and Information Working Group adopted the following definitions of terms used to measure and analyze web usage. These were adapted from Avinash Kaushik's ''Web Analytics: An hour a Day'', and Wikipedia's definitions for web analytics.<br /> <br /> The PLEI Working Group is made up of representatives from the BC Ministry of Justice, Courthouse Libraries BC, Justice Education Society, Law Foundation of BC, Legal Services Society, People’s Law School, and PovNet.<br /> <br /> January 23, 2015 - updated to reflect new language used in Google Analytics. Reviewed by Clicklaw Steering Committee and circulated to PLEI Working Group in January.<br /> <br /> {| class=&quot;wikitable&quot;<br /> |+Common Web Metrics<br /> ! Term<br /> ! Definition<br /> ! Why you'd measure it<br /> ! Notes<br /> |-<br /> |Session<br /> | A session is the period of time a user is actively engaged with your website, app, etc. All usage data (Screen Views, Events, Ecommerce, etc.) is associated with a session.<br /> |Sessions and users are terms introduced in 2014, replacing visits and unique visitors. Visits and unique visitors “form the bedrock of all your computations, every single one of them. It is really important that you get them right.”<br /> |Sessions are the single most important measure to track.<br /> |-<br /> |Users<br /> |Users that have had at least one session within the selected date range. Includes both new and returning users.<br /> |It is an attempt to understand (1) how many “people” are coming to the website, and (2) sessions from repeat users as compared to new users.<br /> |A user can be identified by using a cookie that has been placed on the computer by the site page code. With the newest version of Google Analytics code called Universal Analytics, a user can also be identified using a method called User ID, which tracks a user across devices. For example, a visit on a phone and another visit on a computer three days later will be counted as two unique users in a standard Google Analytics implementation even if they happen with an account sign-in, but with User ID they will be counted as only one user with an account sign-in.<br /> |-<br /> |Page views<br /> |The number of pages viewed or requested during a session.<br /> |It is an attempt to understand the engagement of users with the site – more page views per session would suggest more engagement.<br /> |The concept of the page is fading. All pages are not created equal (for example, a blog might list 10 articles on one page or 1 article on one page), and a page view doesn’t fully measure rich media experiences.<br /> |-<br /> |Average session duration<br /> |The average amount of time that users spend on the site during a session. Also called time on site, length of session or session duration.<br /> |It is an attempt to understand the engagement of users with the site – longer time on site would suggest more engagement.<br /> |This metric can be complicated by the fact that analytics programs can not measure the length of the final page view. This drawback is particularly problematic for sites that have the information the user is seeking on the page where the user lands (in other words, the session consists of viewing one page): there is no way to know whether the user spent 30 seconds or 30 minutes on that page.<br /> |-<br /> |Bounce rate<br /> |The percentage of sessions that are single page sessions.<br /> |For a content site, a low bounce rate (e.g., below 35%) can be an indicator that users are highly engaged with the site, as it suggests that most users are accessing multiple pages.<br /> |Bounce rate is of questionable value for sites where users are likely to find what they are looking for on the entry page. For a portal site, which aims to drive traffic to other sites, a high bounce rate can actually be an indicator that the site is effectively linking users from their entry page on the portal site to an external site.<br /> |-<br /> |Conversion rate - goals, events<br /> |A conversion is where a user successfully completes a goal defined in a web analytics program such as Google Analytics.<br /> |A conversion rate can be a good way to measure whether users are achieving the purpose the site is designed to support.<br /> |An example of a conversion on Clicklaw is when a user clicks through to an external resource from a contributor organization. Each site will have its own – and varying – goals and conversion rates.<br /> |-<br /> |Hits<br /> |A request for a file from the web server.<br /> |''You should not be measuring hits.'' The number of hits is very misleading and dramatically overestimates popularity. A single web page typically consists of multiple (often dozens) of discrete files, each of which is counted as a hit as the page is downloaded, so the number of hits is really an arbitrary number more reflective of the complexity of individual pages on the website than the site's actual popularity.<br /> |The total number of sessions or users provides a more realistic and accurate assessment of site popularity.<br /> |-<br /> |}<br /> <br /> ==Further definitions==<br /> '''Portal/aggregator website:''' A website whose primary purpose is to bring information together from diverse sources in a uniform way. A website that links to content hosted on other sites. Also known as a directory site.<br /> <br /> '''Content website:''' A website whose primary purpose is to produce, maintain and host content – for example, substantive legal information about a topic, a series of videos on a topic, or a series of self-help guides.<br /> <br /> &lt;tt&gt;__NOGLOSSARY__</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Clicklaw_Website_Contributor_Guide&diff=26078 2015-05-22T18:35:36Z

<p>Brenda Rose: added link to PLEI best practices</p> <hr /> <div>__NOTOC__<br /> {{GUIDEPAGE}}<br /> This Clicklaw Website Contributor Guide provides step-by-step instructions, support information, and training videos for [http://clicklaw.bc.ca/content/partners organizations that contribute content to Clicklaw]. If you are a contributor to Clicklaw Wikibooks, see the [[Clicklaw Wikibooks Guide]]. <br /> <br /> ==Step-by-Step Guide==<br /> <br /> ===Introduction===<br /> <br /> * In providing access to quality legal information, Clicklaw has [http://clicklaw.bc.ca/content/guidelines content criteria and guidelines]. <br /> * The [[Clicklaw Website Contributor Guide FAQ]] provides answers to the questions Clicklaw contributors ask most frequently.<br /> <br /> === Getting started as a contributor ===<br /> <br /> * [[Setting up your Clicklaw contributor account &amp; profile]]<br /> * [[Logging in to the Clicklaw contributor site]]<br /> * [[Editing your organization's profile]]<br /> * [[Inviting another contributor]]<br /> <br /> === Managing your organization's resources ===<br /> <br /> For content in the ''Solve Problems'', ''Learn &amp; Teach'', and ''Reform &amp; Research'' sections. <br /> <br /> * [[Adding a new resource]]<br /> * [[Editing a resource]]<br /> * [[Deleting a resource]]<br /> * [[Putting a resource into draft mode]] (hiding a resource from public view)<br /> <br /> === Managing your organization's services ===<br /> <br /> For content in the ''HelpMap'' section. <br /> <br /> * [[Adding a new service]]<br /> * [[Editing an in-person service and its locations]]<br /> ** [[Adding a new location]]<br /> ** [[Deleting a location]]<br /> ** [[Putting a location into draft mode]] (hiding a location from public view)<br /> * [[Editing a phone/web only service]]<br /> * [[Deleting a service]]<br /> <br /> === Managing your contributor account ===<br /> <br /> * [[Changing your password]]<br /> * [[Resetting your password]]<br /> * [[Editing your profile]]<br /> <br /> === Creating thumbnail images for Clicklaw ===<br /> <br /> * [[Requirements for images for thumbnails]]<br /> * [[Tools for creating images]]<br /> * [[Creating images]]<br /> <br /> == Tools &amp; Training ==<br /> <br /> === New: Best Practice Guidelines for Online PLEI ===<br /> <br /> [[Best practice guidelines for the development and maintenance of online PLEI in BC | Best Practice Guidelines]] for the development and maintenance of online Public Legal Education and Information (PLEI) in British Columbia.<br /> <br /> === Editorial checklist ===<br /> <br /> [[Editorial Checklist for Clicklaw Contributors | Editorial checklist]] helps you maintain an accurate and current listing on Clicklaw. Use this tool when creating or updating your resources and services.<br /> <br /> === Training videos===<br /> If you find it easier to learn through video, try the [[Contributor Guide: Training videos|Clicklaw contributor training videos]] to help you get started as a Clicklaw contributor.<br /> <br /> ===Clicklaw widgets===<br /> <br /> Clicklaw uses [[Clicklaw widgets | widgets]] to allow contributor organizations (as well as others) to display portions of Clicklaw content on their own sites.<br /> <br /> ===Google Analytics===<br /> <br /> Clicklaw uses Google Analytics (GA) to collect, report, and analyze data about its website usage. As a contributor, you can [[Google Analytics for Clicklaw Website Contributors | view the report]] to learn about traffic originating from Clicklaw to your website.<br /> <br /> == Resources for Creating and Evaluating Public Legal Education and Information ==<br /> * [[Best practice guidelines for the development and maintenance of online PLEI in BC]] outlines important tips to use when producing PLEI.<br /> * [http://www.plelearningexchange.ca/ PLE Learning Exchange] is an Ontario based initiative but includes many resources for PLEI producers on plain language, usability testing and evaluation.<br /> * [http://pleiconnect.ca PLEI Connect]is an online community of practice for Canadian PLEI practitioners. It's a place where people can learn and share their experiencing with using technology to develop, deliver and measure PLEI.<br /> * [[Common Web Metrics]] What's the difference between a visit, a unique visitor and a page view? The Public Legal Education Working Group has developed a list of common metrics and provided definitions, and reasons for why you would choose to use that metric (or not).<br /> <br /> <br /> == About this Guide ==<br /> <br /> This Guide is maintained by the Clicklaw site editors. For more information about this site, please check out the [[Clicklaw Wiki FAQ]] or send questions to [mailto:editor@clicklaw.bc.ca editor at clicklaw.bc.ca].<br /> <br /> {{Clicklaw Website Contributor Guide Navbox}}<br /> [[Category:Navigation Page]]<br /> [[Category:Clicklaw Website Contributor Guide]]<br /> &lt;noinclude&gt;__NOGLOSSARY__&lt;/noinclude&gt;</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Best_Practice_Guidelines_for_the_Development_and_Maintenance_of_Online_PLEI_in_BC&diff=26077 2015-05-22T18:28:24Z

<p>Brenda Rose: </p> <hr /> <div>__NOTOC__<br /> {{GUIDEPAGE}}<br /> These are best practice guidelines for the development and maintenance of online Public Legal Education and Information (PLEI) in British Columbia.<br /> <br /> ==1. Research the need for the project==<br /> Before starting a new online legal information project, conduct research. Identify if there is a real need for the project. Use [http://www.clicklaw.bc.ca Clicklaw] to see if similar resources already exist. <br /> <br /> ==2. Create audience-focused legal information==<br /> Clearly identify the intended audience and tailor the project to their knowledge and skills. Consult with members of the intended audience and representatives of the target audience. Involve them in the development of the project as advisory group members or evaluators. <br /> <br /> Use plain language. Consider users’ literacy levels and cultural backgrounds and provide them with the contextual information they need to better understand it. <br /> <br /> ==3. Meet appropriate usability and accessibility guidelines==<br /> In order to be effective, online legal information must be easy to use and accessible for all users. Issues to consider: <br /> * If designing a new website or assessing the effectiveness of an existing one, evaluate how well the site works for the user through all stages of development, not just at the end of the process. <br /> * Design the website so it is accessible to users with a wide range of disabilities ([http://www.w3.org/WAI/intro/wcag WCAG 2.0 Level AA standards]) <br /> * Make it easy to navigate and to find information through clear menus and search functions <br /> * Websites need to work across all browsers, such as Firefox, Safari and Chrome <br /> * Online formats need to work effectively on all delivery platforms, including mobile devices<br /> * If developing new electronic resources or publications, produce them in HTML formats, rather than PDFs. PDFs are not as easy to read on some types of devices, and search engines like Google may not rank the content of PDFs as favourably as other web content.<br /> <br /> ==4. Ensure that information is accurate==<br /> It is critical that both legal and non-legal information contained in online PLEI is accurate. <br /> <br /> Have a qualified lawyer check the legal content and ensure other content is also accurate (for example, if you’re providing information about a legal service, contact that service to confirm that their particular information is correct. <br /> <br /> ==5. Note the currency of the information==<br /> Clearly provide a date that the legal information is accurate to. <br /> <br /> ==6. Identify who produced the resource==<br /> Provide information about your organization to help the user assess the credibility of the resource.<br /> <br /> ==7. Maintain your resources==<br /> At least every 12 months, review the content to ensure it is still accurate. Also review the effectiveness of the format. For example, use tools such as web analytics to analyze how your site or product is used and what you can do to improve its effectiveness. <br /> <br /> ==8. State the jurisdiction of the legal information==<br /> Include a statement, or other contextual clues, that clearly indicates the relevant jurisdiction of the site or particular information. Searches for legal information can provide search results from a number of jurisdictions. Many members of the public are unaware of the concept of jurisdiction and do not realize that law can differ from place to place. <br /> <br /> ==9. Link to other relevant resources==<br /> Provide access to relevant online legal information produced by other legal organizations. Providing links to other material reduces the need to produce duplicate material and is the best way of ensuring that the user has access to the range of information that they need. It also increases search engine optimization for PLEI in BC. Consider providing a direct link to one or two key resources, and a contextual link to [http://www.clicklaw.bc.ca Clicklaw].<br /> <br /> When providing links to primary sources such as case law and legislation, include information on researching legal information (such as Janet’s legal research guide - coming soon) Use standard citation when linking to primary sources (CLBC to provide information on how to do this).<br /> <br /> ==10. Provide access to a legal glossary==<br /> Consider including access to a plain language legal glossary. If possible, include links to the glossary in the content. <br /> <br /> ==11. Use standard terms where possible==<br /> Using standard terms across a website helps the user understand complex legal information. Use the [http://www.clicklaw.bc.ca/solveproblems/alltopicsaz Clicklaw taxonomy] as a starting point. Consider using an internal thesaurus to support people who use more than one term.<br /> <br /> ==12. Include information on how to obtain further advice and support==<br /> Provide information on the ‘next steps to take’ and how to obtain further assistance, from a range of services. Provide contact details if possible. Where appropriate, link to [http://www.clicklaw.bc.ca/helpmap Clicklaw’s HelpMap] and/or [http://www.povnet.org/find-an-advocate/bc PovNet’s Find an Advocate map].<br /> <br /> ==13. Raise awareness of PLEI in BC==<br /> All PLEI groups in BC have a role to play in raising awareness of PLEI in BC. Although a coordinated communication strategy will require more resources than are currently available, some initial steps can include:<br /> * Add new resources to Clicklaw. These can also be featured and promoted on [http://blog.clicklaw.bc.ca Clicklaw’s Blog].<br /> * Share information about new resources through your internal and external communication channels.<br /> * Pay attention to search engine optimization (SEO) through the use of metadata and keywords so your resource appears in relevant search results. Adding your resource to Clicklaw increases your SEO.<br /> PLEI groups and funders need to develop a better communication strategy to share information about legal information resources and services (in development, new and existing).<br /> <br /> &lt;br/&gt;<br /> <br /> ==About these Guidelines==<br /> These guidelines assist people who fund, produce or maintain online PLEI. The goal is to improve the quality of online PLEI through best practice guidelines on how to produce and maintain PLEI and make best use of resources. <br /> <br /> ==How to use these Guidelines==<br /> These guidelines are for anyone producing PLEI, from the smallest community group to the largest government department. Whatever the size of your organization, we encourage you to consider the guidelines before you start a new online resource or assess existing resources. <br /> <br /> If you already have an existing website or other online resources, we encourage you to use these guidelines as an annual ‘check up’ on their quality, and to develop strategies to address any issues highlighted. We welcome your contribution to these guidelines.<br /> <br /> These guidelines can be used effectively by organizations with limited resources. See the rest of the [[Clicklaw Website Contributor Guide]] for recommended resources that will help you implement these guidelines. <br /> <br /> &lt;br/&gt;&lt;br/&gt;<br /> '''''Adapted from: [http://www.victorialawfoundation.org.au/sites/default/files/attachments/Guidelines%20-%20Final%20(140516).pdf Best practice guidelines for the development and maintenance of online community legal information] from the Victorian Legal Assistance Forum in Melbourne, Australia by the Clicklaw Steering Committee. <br /> May 13, 2015'''''<br /> <br /> <br /> {{Clicklaw Website Contributor Guide Navbox|type=additional}}<br /> &lt;noinclude&gt;__NOGLOSSARY__&lt;/noinclude&gt;<br /> [[Category:Clicklaw Website Contributor Guide]]</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Best_Practice_Guidelines_for_the_Development_and_Maintenance_of_Online_PLEI_in_BC&diff=26076 2015-05-22T18:27:03Z

<p>Brenda Rose: </p> <hr /> <div>__NOTOC__<br /> {{GUIDEPAGE}}<br /> These are best practice guidelines for the development and maintenance of online Public Legal Education and Information (PLEI) in British Columbia.<br /> <br /> ==1. Research the need for the project==<br /> Before starting a new online legal information project, conduct research. Identify if there is a real need for the project. Use [http://www.clicklaw.bc.ca Clicklaw] to see if similar resources already exist. <br /> <br /> ==2. Create audience-focused legal information==<br /> Clearly identify the intended audience and tailor the project to their knowledge and skills. Consult with members of the intended audience and representatives of the target audience. Involve them in the development of the project as advisory group members or evaluators. <br /> <br /> Use plain language. Consider users’ literacy levels and cultural backgrounds and provide them with the contextual information they need to better understand it. <br /> <br /> ==3. Meet appropriate usability and accessibility guidelines==<br /> In order to be effective, online legal information must be easy to use and accessible for all users. Issues to consider: <br /> * If designing a new website or assessing the effectiveness of an existing one, evaluate how well the site works for the user through all stages of development, not just at the end of the process. <br /> * Design the website so it is accessible to users with a wide range of disabilities ([http://www.w3.org/WAI/intro/wcag WCAG 2.0 Level AA standards]) <br /> * Make it easy to navigate and to find information through clear menus and search functions <br /> * Websites need to work across all browsers, such as Firefox, Safari and Chrome <br /> * Online formats need to work effectively on all delivery platforms, including mobile devices<br /> * If developing new electronic resources or publications, produce them in HTML formats, rather than PDFs. PDFs are not as easy to read on some types of devices, and search engines like Google may not rank the content of PDFs as favourably as other web content.<br /> <br /> ==4. Ensure that information is accurate==<br /> It is critical that both legal and non-legal information contained in online PLEI is accurate. <br /> <br /> Have a qualified lawyer check the legal content and ensure other content is also accurate (for example, if you’re providing information about a legal service, contact that service to confirm that their particular information is correct. <br /> <br /> ==5. Note the currency of the information==<br /> Clearly provide a date that the legal information is accurate to. <br /> <br /> ==6. Identify who produced the resource==<br /> Provide information about your organization to help the user assess the credibility of the resource.<br /> <br /> ==7. Maintain your resources==<br /> At least every 12 months, review the content to ensure it is still accurate. Also review the effectiveness of the format. For example, use tools such as web analytics to analyze how your site or product is used and what you can do to improve its effectiveness. <br /> <br /> ==8. State the jurisdiction of the legal information==<br /> Include a statement, or other contextual clues, that clearly indicates the relevant jurisdiction of the site or particular information. Searches for legal information can provide search results from a number of jurisdictions. Many members of the public are unaware of the concept of jurisdiction and do not realize that law can differ from place to place. <br /> <br /> ==9. Link to other relevant resources==<br /> Provide access to relevant online legal information produced by other legal organizations. Providing links to other material reduces the need to produce duplicate material and is the best way of ensuring that the user has access to the range of information that they need. It also increases search engine optimization for PLEI in BC. Consider providing a direct link to one or two key resources, and a contextual link to [http://www.clicklaw.bc.ca Clicklaw].<br /> <br /> When providing links to primary sources such as case law and legislation, include information on researching legal information (such as Janet’s legal research guide - coming soon) Use standard citation when linking to primary sources (CLBC to provide information on how to do this).<br /> <br /> ==10. Provide access to a legal glossary==<br /> Consider including access to a plain language legal glossary. If possible, include links to the glossary in the content. <br /> <br /> ==11. Use standard terms where possible==<br /> Using standard terms across a website helps the user understand complex legal information. Use the [http://www.clicklaw.bc.ca/solveproblems/alltopicsaz Clicklaw taxonomy] as a starting point. Consider using an internal thesaurus to support people who use more than one term.<br /> <br /> ==12. Include information on how to obtain further advice and support==<br /> Provide information on the ‘next steps to take’ and how to obtain further assistance, from a range of services. Provide contact details if possible. Where appropriate, link to [http://www.clicklaw.bc.ca/helpmap Clicklaw’s HelpMap] and/or [http://www.povnet.org/find-an-advocate/bc PovNet’s Find an Advocate map].<br /> <br /> ==13. Raise awareness of PLEI in BC==<br /> All PLEI groups in BC have a role to play in raising awareness of PLEI in BC. Although a coordinated communication strategy will require more resources than are currently available, some initial steps can include:<br /> * Add new resources to Clicklaw. These can also be featured and promoted on [http://blog.clicklaw.bc.ca Clicklaw’s Blog].<br /> * Share information about new resources through your internal and external communication channels.<br /> * Pay attention to search engine optimization (SEO) through the use of metadata and keywords so your resource appears in relevant search results. Adding your resource to Clicklaw increases your SEO.<br /> PLEI groups and funders need to develop a better communication strategy to share information about legal information resources and services (in development, new and existing).<br /> <br /> &lt;br/&gt;<br /> <br /> ==About these Guidelines==<br /> These guidelines assist people who fund, produce or maintain online PLEI. The goal is to improve the quality of online PLEI through best practice guidelines on how to produce and maintain PLEI and make best use of resources. <br /> <br /> ==How to use these Guidelines==<br /> These guidelines are for anyone producing PLEI, from the smallest community group to the largest government department. Whatever the size of your organization, we encourage you to consider the guidelines before you start a new online resource or assess existing resources. <br /> <br /> If you already have an existing website or other online resources, we encourage you to use these guidelines as an annual ‘check up’ on their quality, and to develop strategies to address any issues highlighted. We welcome your contribution to these guidelines.<br /> <br /> These guidelines can be used effectively by organizations with limited resources. See the rest of the [[Clicklaw Website Contributor Guide]] for recommended resources that will help you implement these guidelines. <br /> <br /> &lt;br/&gt;&lt;br/&gt;<br /> '''''Adapted from: [http://www.victorialawfoundation.org.au/sites/default/files/attachments/Guidelines%20-%20Final%20(140516).pdf Best practice guidelines for the development and maintenance of online community legal information] in Melbourne, Australia by the Clicklaw Steering Committee. <br /> May 13, 2015'''''<br /> <br /> <br /> {{Clicklaw Website Contributor Guide Navbox|type=additional}}<br /> &lt;noinclude&gt;__NOGLOSSARY__&lt;/noinclude&gt;<br /> [[Category:Clicklaw Website Contributor Guide]]</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Common_Web_Metrics&diff=25676 2015-04-09T15:56:04Z

<p>Brenda Rose: </p> <hr /> <div>== Public Legal Education and Information (PLEI) Web Metrics ==<br /> April 25, 2013, The Public Legal Education and Information Working Group adopted the following definitions of terms used to measure and analyze web usage. These were adapted from Avinash Kaushik's ''Web Analytics: An hour a Day'', and Wikipedia's definitions for web analytics.<br /> <br /> The PLEI Working Group is made up of representatives from the BC Ministry of Justice, Courthouse Libraries BC, Justice Education Society, Law Foundation of BC, Legal Services Society, People’s Law School, and PovNet.<br /> <br /> Januaray 23, 2015 - updated to reflect new language used in Google Analytics. Reviewed by Clicklaw Steering Committee and circulated to PLEI Working Group in January.<br /> <br /> {| class=&quot;wikitable&quot;<br /> |+Common Web Metrics<br /> ! Term<br /> ! Definition<br /> ! Why you'd measure it<br /> ! Notes<br /> |-<br /> |Session<br /> | A session is the period of time a user is actively engaged with your website, app, etc. All usage data (Screen Views, Events, Ecommerce, etc.) is associated with a session.<br /> |Sessions and users are terms introduced in 2014, replacing visits and unique visitors. Visits and unique visitors “form the bedrock of all your computations, every single one of them. It is really important that you get them right.”<br /> |Sessions are the single most important measure to track.<br /> |-<br /> |Users<br /> |Users that have had at least one session within the selected date range. Includes both new and returning users.<br /> |It is an attempt to understand (1) how many “people” are coming to the website, and (2) sessions from repeat users as compared to new users.<br /> |A user can be identified by using a cookie that has been placed on the computer by the site page code. With the newest version of Google Analytics code called Universal Analytics, a user can also be identified using a method called User ID, which tracks a user across devices. For example, a visit on a phone and another visit on a computer three days later will be counted as two unique users in a standard Google Analytics implementation even if they happen with an account sign-in, but with User ID they will be counted as only one user with an account sign-in.<br /> |-<br /> |Page views<br /> |The number of pages viewed or requested during a session.<br /> |It is an attempt to understand the engagement of users with the site – more page views per session would suggest more engagement.<br /> |The concept of the page is fading. All pages are not created equal (for example, a blog might list 10 articles on one page or 1 article on one page), and a page view doesn’t fully measure rich media experiences.<br /> |-<br /> |Average session duration<br /> |The average amount of time that users spend on the site during a session. Also called time on site, length of session or session duration.<br /> |It is an attempt to understand the engagement of users with the site – longer time on site would suggest more engagement.<br /> |This metric can be complicated by the fact that analytics programs can not measure the length of the final page view. This drawback is particularly problematic for sites that have the information the user is seeking on the page where the user lands (in other words, the session consists of viewing one page): there is no way to know whether the user spent 30 seconds or 30 minutes on that page.<br /> |-<br /> |Bounce rate<br /> |The percentage of sessions that are single page sessions.<br /> |For a content site, a low bounce rate (e.g., below 35%) can be an indicator that users are highly engaged with the site, as it suggests that most users are accessing multiple pages.<br /> |Bounce rate is of questionable value for sites where users are likely to find what they are looking for on the entry page. For a portal site, which aims to drive traffic to other sites, a high bounce rate can actually be an indicator that the site is effectively linking users from their entry page on the portal site to an external site.<br /> |-<br /> |Conversion rate - goals, events<br /> |A conversion is where a user successfully completes a goal defined in a web analytics program such as Google Analytics.<br /> |A conversion rate can be a good way to measure whether users are achieving the purpose the site is designed to support.<br /> |An example of a conversion on Clicklaw is when a user clicks through to an external resource from a contributor organization. Each site will have its own – and varying – goals and conversion rates.<br /> |-<br /> |Hits<br /> |A request for a file from the web server.<br /> |''You should not be measuring hits.'' The number of hits is very misleading and dramatically overestimates popularity. A single web page typically consists of multiple (often dozens) of discrete files, each of which is counted as a hit as the page is downloaded, so the number of hits is really an arbitrary number more reflective of the complexity of individual pages on the website than the site's actual popularity.<br /> |The total number of sessions or users provides a more realistic and accurate assessment of site popularity.<br /> |-<br /> |}<br /> <br /> ==Further definitions==<br /> '''Portal/aggregator website:''' A website whose primary purpose is to bring information together from diverse sources in a uniform way. A website that links to content hosted on other sites. Also known as a directory site.<br /> <br /> '''Content website:''' A website whose primary purpose is to produce, maintain and host content – for example, substantive legal information about a topic, a series of videos on a topic, or a series of self-help guides.<br /> <br /> &lt;tt&gt;__NOGLOSSARY__</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Common_Web_Metrics&diff=25675 2015-04-09T15:54:54Z

<p>Brenda Rose: </p> <hr /> <div>== Public Legal Education and Information (PLEI) Web Metrics ==<br /> April 25, 2013, The Public Legal Education and Information Working Group adopted the following definitions of terms used to measure and analyze web usage. These were adapted from Avinash Kaushik's ''Web Analytics: An hour a Day'', and Wikipedia's definitions for web analytics.<br /> <br /> The PLEI Working Group is made up of representatives from the BC Ministry of Justice, Courthouse Libraries BC, Justice Education Society, Law Foundation of BC, Legal Services Society, People’s Law School, and PovNet.<br /> <br /> September 18, 2014 - updated by Brenda Rose to reflect new language used in Google Analytics. Not yet reviewed or approved by PLEI Working Group.<br /> <br /> {| class=&quot;wikitable&quot;<br /> |+Common Web Metrics<br /> ! Term<br /> ! Definition<br /> ! Why you'd measure it<br /> ! Notes<br /> |-<br /> |Session<br /> | A session is the period of time a user is actively engaged with your website, app, etc. All usage data (Screen Views, Events, Ecommerce, etc.) is associated with a session.<br /> |Sessions and users are terms introduced in 2014, replacing visits and unique visitors. Visits and unique visitors “form the bedrock of all your computations, every single one of them. It is really important that you get them right.”<br /> |Sessions are the single most important measure to track.<br /> |-<br /> |Users<br /> |Users that have had at least one session within the selected date range. Includes both new and returning users.<br /> |It is an attempt to understand (1) how many “people” are coming to the website, and (2) sessions from repeat users as compared to new users.<br /> |A user can be identified by using a cookie that has been placed on the computer by the site page code. With the newest version of Google Analytics code called Universal Analytics, a user can also be identified using a method called User ID, which tracks a user across devices. For example, a visit on a phone and another visit on a computer three days later will be counted as two unique users in a standard Google Analytics implementation even if they happen with an account sign-in, but with User ID they will be counted as only one user with an account sign-in.<br /> |-<br /> |Page views<br /> |The number of pages viewed or requested during a session.<br /> |It is an attempt to understand the engagement of users with the site – more page views per session would suggest more engagement.<br /> |The concept of the page is fading. All pages are not created equal (for example, a blog might list 10 articles on one page or 1 article on one page), and a page view doesn’t fully measure rich media experiences.<br /> |-<br /> |Average session duration<br /> |The average amount of time that users spend on the site during a session. Also called time on site, length of session or session duration.<br /> |It is an attempt to understand the engagement of users with the site – longer time on site would suggest more engagement.<br /> |This metric can be complicated by the fact that analytics programs can not measure the length of the final page view. This drawback is particularly problematic for sites that have the information the user is seeking on the page where the user lands (in other words, the session consists of viewing one page): there is no way to know whether the user spent 30 seconds or 30 minutes on that page.<br /> |-<br /> |Bounce rate<br /> |The percentage of sessions that are single page sessions.<br /> |For a content site, a low bounce rate (e.g., below 35%) can be an indicator that users are highly engaged with the site, as it suggests that most users are accessing multiple pages.<br /> |Bounce rate is of questionable value for sites where users are likely to find what they are looking for on the entry page. For a portal site, which aims to drive traffic to other sites, a high bounce rate can actually be an indicator that the site is effectively linking users from their entry page on the portal site to an external site.<br /> |-<br /> |Conversion rate - goals, events<br /> |A conversion is where a user successfully completes a goal defined in a web analytics program such as Google Analytics.<br /> |A conversion rate can be a good way to measure whether users are achieving the purpose the site is designed to support.<br /> |An example of a conversion on Clicklaw is when a user clicks through to an external resource from a contributor organization. Each site will have its own – and varying – goals and conversion rates.<br /> |-<br /> |Hits<br /> |A request for a file from the web server.<br /> |''You should not be measuring hits.'' The number of hits is very misleading and dramatically overestimates popularity. A single web page typically consists of multiple (often dozens) of discrete files, each of which is counted as a hit as the page is downloaded, so the number of hits is really an arbitrary number more reflective of the complexity of individual pages on the website than the site's actual popularity.<br /> |The total number of sessions or users provides a more realistic and accurate assessment of site popularity.<br /> |-<br /> |}<br /> <br /> ==Further definitions==<br /> '''Portal/aggregator website:''' A website whose primary purpose is to bring information together from diverse sources in a uniform way. A website that links to content hosted on other sites. Also known as a directory site.<br /> <br /> '''Content website:''' A website whose primary purpose is to produce, maintain and host content – for example, substantive legal information about a topic, a series of videos on a topic, or a series of self-help guides.<br /> <br /> &lt;tt&gt;__NOGLOSSARY__</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Common_Web_Metrics&diff=25674 2015-04-09T15:54:05Z

<p>Brenda Rose: </p> <hr /> <div>== Public Legal Education and Information (PLEI) Web Metrics ==<br /> April 25, 2013, The Public Legal Education and Information Working Group adopted the following definitions of terms used to measure and analyze web usage. These were adapted from Avinash Kaushik's ''Web Analytics: An hour a Day'', and Wikipedia's definitions for web analytics.<br /> <br /> The PLEI Working Group is made up of representatives from the BC Ministry of Justice, Courthouse Libraries BC, Justice Education Society, Law Foundation of BC, Legal Services Society, People’s Law School, and PovNet.<br /> <br /> September 18, 2014 - updated by Brenda Rose to reflect new language used in Google Analytics. Not yet reviewed or approved by PLEI Working Group.<br /> <br /> {| class=&quot;wikitable&quot;<br /> |+Common Web Metrics<br /> ! Term<br /> ! Definition<br /> ! Why you'd measure it<br /> ! Notes<br /> |-<br /> |Session<br /> | A session is the period of time a user is actively engaged with your website, app, etc. All usage data (Screen Views, Events, Ecommerce, etc.) is associated with a session.<br /> |Sessions and users are terms introduced in 2014, replacing visits and unique visitors. Visits and unique visitors “form the bedrock of all your computations, every single one of them. It is really important that you get them right.”<br /> |Sessions are the single most important measure to track.<br /> |-<br /> |Users<br /> |Users that have had at least one session within the selected date range. Includes both new and returning users.<br /> |It is an attempt to understand (1) how many “people” are coming to the website, and (2) sessions from repeat users as compared to new users.<br /> |A user can be identified by using a cookie that has been placed on the computer by the site page code. With the newest version of Google Analytics code called Universal Analytics, a user can also be identified using a method called User ID, which tracks a user across devices. For example, a visit on a phone and another visit on a computer three days later will be counted as two unique users in a standard Google Analytics implementation even if they happen with an account sign-in, but with User ID they will be counted as only one user with an account sign-in.<br /> |-<br /> |Page views<br /> |The number of pages viewed or requested during a session.<br /> |It is an attempt to understand the engagement of users with the site – more page views per session would suggest more engagement.<br /> |The concept of the page is fading. All pages are not created equal (for example, a blog might list 10 articles on one page or 1 article on one page), and a page view doesn’t fully measure rich media experiences.<br /> |-<br /> |Average session duration<br /> |The average amount of time that users spend on the site during a session. Also called time on site, length of session or session duration.<br /> |It is an attempt to understand the engagement of users with the site – longer time on site would suggest more engagement.<br /> |This metric can be complicated by the fact that analytics programs can not measure the length of the final page view. This drawback is particularly problematic for sites that have the information the user is seeking on the page where the user lands (in other words, the session consists of viewing one page): there is no way to know whether the user spent 30 seconds or 30 minutes on that page.<br /> |-<br /> |Bounce rate<br /> |The percentage of sessions that are single page sessions.<br /> |For a content site, a low bounce rate (e.g., below 35%) can be an indicator that users are highly engaged with the site, as it suggests that most users are accessing multiple pages.<br /> |Bounce rate is of questionable value for sites where users are likely to find what they are looking for on the entry page. For a portal site, which aims to drive traffic to other sites, a high bounce rate can actually be an indicator that the site is effectively linking users from their entry page on the portal site to an external site.<br /> |-<br /> |Conversion rate - goals, events<br /> |A conversion is where a user successfully completes a goal defined in a web analytics program such as Google Analytics.<br /> |A conversion rate can be a good way to measure whether users are achieving the purpose the site is designed to support.<br /> |An example of a conversion on Clicklaw is when a user clicks through to an external resource from a contributor organization. Each site will have its own – and varying – goals and conversion rates.<br /> |-<br /> |Hits<br /> |A request for a file from the web server.<br /> |''You should not be measuring hits.'' The number of hits is very misleading and dramatically overestimates popularity. A single web page typically consists of multiple (often dozens) of discrete files, each of which is counted as a hit as the page is downloaded, so the number of hits is really an arbitrary number more reflective of the complexity of individual pages on the website than the site's actual popularity.<br /> |The total number of sessions or users provides a more realistic and accurate assessment of site popularity.<br /> |-<br /> |}<br /> <br /> ==Further definitions==<br /> '''Portal website:''' A website whose primary purpose is to bring information together from diverse sources in a uniform way. A website that links to content hosted on other sites. Also known as a directory site.<br /> <br /> '''Content website:''' A website whose primary purpose is to produce, maintain and host content – for example, substantive legal information about a topic, a series of videos on a topic, or a series of self-help guides.<br /> <br /> &lt;tt&gt;__NOGLOSSARY__</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Editorial_Checklist_for_Clicklaw_Contributors&diff=23408 2014-11-06T20:34:26Z

<p>Brenda Rose: </p> <hr /> <div>__NOTOC__<br /> {{GUIDEPAGE}}<br /> [[Category:Clicklaw Website Contributor Guide]]<br /> <br /> Maintaining an accurate and current listing on Clicklaw is important for Clicklaw contributors because it helps users find them. Accurate and current information helps build trust from Clicklaw users, which leads to repeat visits and referrals.<br /> <br /> The following checklist serves as a tool for the contributors to use when creating or updating their resources and services on Clicklaw. <br /> <br /> * Use a unique, accurate title.<br /> * Accurately summarize your resource or service in the description.<br /> * Use plain language when writing the description. <br /> * Use the year when a resource was last reviewed for its legal content for the year of publication (“year produced”). <br /> * Use your organization’s logo for the thumbnail when a screen capture may not look suitable or attractive for your listing. <br /> * Create tags for your resources to include terms that your users may use to search for your content. <br /> <br /> ===Unique &amp; accurate title===<br /> The title is used as the “title” meta tag for your Clicklaw pages. It will appear as the first line in Google search results and a descriptive title can help searchers recognize if your Clicklaw page is relevant to them. See [http://static.googleusercontent.com/media/www.google.com/en//webmasters/docs/search-engine-optimization-starter-guide.pdf Google Search Engine Optimization Starter Guide].<br /> <br /> ===Accurate summary in the description===<br /> This description is used as the “description” meta tag for your Clicklaw pages. Depending on a user’s query, Google might use the description meta tags as snippets for your pages. This is what users see on their Google search results and what help them decide to click through or not. See [http://static.googleusercontent.com/media/www.google.com/en//webmasters/docs/search-engine-optimization-starter-guide.pdf Google Search Engine Optimization Starter Guide].<br /> <br /> ===Plain language in the description===<br /> Users understand your description better when it is written in plain language. See [http://www.vlaf.org.au/cb_pages/files/VLAF%20online%20guidelines%20-%20Final%20draft.pdf Guidelines for Creating Online Legal Information].<br /> <br /> ===Year produced===<br /> This helps users see if your resource is current or not. <br /> <br /> ===Organization’s logo for the thumbnail when applicable===<br /> An example is when a resource is a web page that may change over time or when a resource does not have a cover that stands out. Showing your logo instead may help reinforce the authority of your listing to the users.<br /> <br /> ===Tags for resources===<br /> An example is to use the tag “adult guardianship” for a resource about committeeship. A search on Clicklaw for the keywords “adult guardianship” will also include that resource in the search result listing. For services, try to include these terms in the description.<br /> <br /> {{Clicklaw Website Contributor Guide Navbox|type=additional}}<br /> &lt;noinclude&gt;__NOGLOSSARY__&lt;/noinclude&gt;<br /> [[Category:Clicklaw Website Contributor Guide]]</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Editorial_Checklist_for_Clicklaw_Contributors&diff=23407 2014-11-06T20:31:22Z

<p>Brenda Rose: </p> <hr /> <div>__NOTOC__<br /> {{GUIDEPAGE}}<br /> [[Category:Clicklaw Website Contributor Guide]]<br /> <br /> Maintaining an accurate and current listing on Clicklaw is important for Clicklaw contributors because it helps users find them. Accurate and current information helps build trust from Clicklaw users, which leads to repeat visits and referrals.<br /> <br /> The following checklist serves as a tool for the contributors to use when creating or updating their resources and services on Clicklaw. <br /> <br /> * Use a unique, accurate title.<br /> * Accurately summarize your resource or service in the description.<br /> * Use plain language when writing the description. <br /> * Use the year when a resource was last reviewed for its legal content for the year of publication (“year produced”). <br /> * Use your organization’s logo for the thumbnail when a screen capture may not look suitable or attractive for your listing. <br /> * Create tags for your resources to include terms that your users may use to search for your content. <br /> <br /> ===Unique &amp; accurate title===<br /> The title is used as the “title” meta tag for your Clicklaw pages. It will appear as the first line in Google search results and a descriptive title can help searchers recognize if your Clicklaw page is relevant to them. See [http://static.googleusercontent.com/media/www.google.com/en//webmasters/docs/search-engine-optimization-starter-guide.pdf Google Search Engine Optimization Starter Guide].<br /> <br /> ===Accurate summary in the description===<br /> This description is used as the “description” meta tag for your Clicklaw pages. Depending on a user’s query, Google might use the description meta tags as snippets for your pages. This is what users see on their Google search results and what help them decide to click through or not. See [http://static.googleusercontent.com/media/www.google.com/en//webmasters/docs/search-engine-optimization-starter-guide.pdf Google Search Engine Optimization Starter Guide].<br /> <br /> ===Plain language in the description===<br /> Users would understand your description better when it is written in plain language. See [http://www.vlaf.org.au/cb_pages/files/VLAF%20online%20guidelines%20-%20Final%20draft.pdf Guidelines for Creating Online Legal Information].<br /> <br /> ===Year produced===<br /> This helps users see if your resource is current or not. <br /> <br /> ===Organization’s logo for the thumbnail when applicable===<br /> An example is when a resource is a web page that may change over time or when a resource does not have a cover that stands out. Showing your logo instead may help reinforce the authority of your listing to the users.<br /> <br /> ===Tags for resources===<br /> An example is to use the tag “adult guardianship” for a resource about committeeship. A search on Clicklaw for the keywords “adult guardianship” will also include that resource in the search result listing. For services, try to include these terms in the description.<br /> <br /> {{Clicklaw Website Contributor Guide Navbox|type=additional}}<br /> &lt;noinclude&gt;__NOGLOSSARY__&lt;/noinclude&gt;<br /> [[Category:Clicklaw Website Contributor Guide]]</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=File:Clicklaw_Handout_(Top_Five_AND_HelpMap)_2014-03-18.pdf&diff=23272 2014-10-24T22:30:33Z

<p>Brenda Rose: Brenda Rose uploaded a new version of &amp;quot;File:Clicklaw Handout (Top Five AND HelpMap) 2014-03-18.pdf&amp;quot;</p> <hr /> <div>Two page handout that highlights the top 5 ways to search for information and help on Clicklaw and HelpMap</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=File:Clicklaw_Handout_(Top_Five_AND_HelpMap)_2014-03-18.pdf&diff=23271 2014-10-24T20:13:03Z

<p>Brenda Rose: Brenda Rose uploaded a new version of &amp;quot;File:Clicklaw Handout (Top Five AND HelpMap) 2014-03-18.pdf&amp;quot;</p> <hr /> <div>Two page handout that highlights the top 5 ways to search for information and help on Clicklaw and HelpMap</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Common_Web_Metrics&diff=23244 2014-10-17T17:55:23Z

<p>Brenda Rose: </p> <hr /> <div>== Public Legal Education and Information (PLEI) Web Metrics ==<br /> April 25, 2013, The Public Legal Education and Information Working Group adopted the following definitions of terms used to measure and analyze web usage. These were adapted from Avinash Kaushik's ''Web Analytics: An hour a Day'', and Wikipedia's definitions for web analytics.<br /> <br /> The PLEI Working Group is made up of representatives from the BC Ministry of Justice, Courthouse Libraries BC, Justice Education Society, Law Foundation of BC, Legal Services Society, People’s Law School, and PovNet.<br /> <br /> September 18, 2014 - updated by Brenda Rose to reflect new language used in Google Analytics. Not yet reviewed or approved by PLEI Working Group.<br /> <br /> {| class=&quot;wikitable&quot;<br /> |+Common Web Metrics<br /> ! Term<br /> ! Definition<br /> ! Why you'd measure it<br /> ! Notes<br /> |-<br /> |Session<br /> | A session is the period of time a user is actively engaged with your website, app, etc. All usage data (Screen Views, Events, Ecommerce, etc.) is associated with a session.<br /> |Sessions and users are terms introduced in 2014, replacing visits and unique visitors. Visits and unique visitors “form the bedrock of all your computations, every single one of them. It is really important that you get them right.”<br /> |Sessions are the single most important measure to track.<br /> |-<br /> |Users<br /> |Users that have had at least one session within the selected date range. Includes both new and returning users.<br /> |It is an attempt to understand (1) how many “people” are coming to the website, and (2) sessions from repeat users as compared to new users.<br /> |A user can be identified by using a cookie that has been placed on the computer by the site page code. With the newest version of Google Analytics code called Universal Analytics, a user can also be identified using a method called User ID, which tracks a user across devices. For example, a visit on a phone and another visit on a computer three days later will be counted as two unique users in a standard Google Analytics implementation even if they happen with an account sign-in, but with User ID they will be counted as only one user with an account sign-in.<br /> |-<br /> |Page views<br /> |The number of pages viewed or requested during a session.<br /> |It is an attempt to understand the engagement of users with the site – more page views per session would suggest more engagement.<br /> |The concept of the page is fading. All pages are not created equal (for example, a blog might list 10 articles on one page or 1 article on one page), and a page view doesn’t fully measure rich media experiences.<br /> |-<br /> |Average session duration<br /> |The average amount of time that users spend on the site during a session. Also called time on site, length of session or session duration.<br /> |It is an attempt to understand the engagement of users with the site – longer time on site would suggest more engagement.<br /> |This metric can be complicated by the fact that analytics programs can not measure the length of the final page view. This drawback is particularly problematic for sites that have the information the user is seeking on the page where the user lands (in other words, the session consists of viewing one page): there is no way to know whether the user spent 30 seconds or 30 minutes on that page.<br /> |-<br /> |Bounce rate<br /> |The percentage of sessions that are single page sessions.<br /> |For a content site, a low bounce rate (e.g., below 35%) can be an indicator that users are highly engaged with the site, as it suggests that most users are accessing multiple pages.<br /> |Bounce rate is of questionable value for sites where users are likely to find what they are looking for on the entry page. For a portal site, which aims to drive traffic to other sites, a high bounce rate can actually be an indicator that the site is effectively linking users from their entry page on the portal site to an external site.<br /> |-<br /> |Conversion rate - goals, events<br /> |A conversion is where a user successfully completes a goal defined in a web analytics program such as Google Analytics.<br /> |A conversion rate can be a good way to measure whether users are achieving the purpose the site is designed to support.<br /> |An example of a conversion on Clicklaw is when a user clicks through to an external resource from a contributor organization. Each site will have its own – and varying – goals and conversion rates.<br /> |-<br /> |Hits<br /> |A request for a file from the web server.<br /> |''You should not be measuring hits.'' The number of hits is very misleading and dramatically overestimates popularity. A single web page typically consists of multiple (often dozens) of discrete files, each of which is counted as a hit as the page is downloaded, so the number of hits is really an arbitrary number more reflective of the complexity of individual pages on the website than the site's actual popularity.<br /> |The total number of sessions or users provides a more realistic and accurate assessment of site popularity.<br /> |-<br /> |}<br /> <br /> ==Further definitions==<br /> '''Portal website:''' A website whose primary purpose is to bring information together from diverse sources in a uniform way. A website that links to content hosted on other sites. Also known as a directory site.<br /> <br /> '''Content website:''' A website whose primary purpose is to produce, maintain and host content – for example, substantive legal information about a topic, a series of videos on a topic, or a series of self-help guides.</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Clicklaw_Website_Contributor_Guide&diff=23151 2014-10-02T18:27:02Z

<p>Brenda Rose: </p> <hr /> <div>__NOTOC__<br /> {{GUIDEPAGE}}<br /> This Clicklaw Website Contributor Guide provides step-by-step instructions, support information, and training videos for [http://clicklaw.bc.ca/content/partners organizations that contribute content to Clicklaw]. If you are a contributor to Clicklaw Wikibooks, see the [[Clicklaw Wikibooks Guide]]. <br /> <br /> ==Contents==<br /> <br /> ===Introduction===<br /> <br /> * In providing access to quality legal information, Clicklaw has [http://clicklaw.bc.ca/content/guidelines content criteria and guidelines]. <br /> * The [[Clicklaw Website Contributor Guide FAQ]] provides answers to the questions Clicklaw contributors ask most frequently.<br /> <br /> === Getting started as a contributor ===<br /> {{fmbox<br /> | type = <br /> | image = [[File:Nuvola_mimetypes_pdf.png‎|40px|link=|alt=]] <br /> | style = width:260px;clear: right;float: right;<br /> | text = Download the [http://wiki.clicklaw.bc.ca/images/0/05/Clicklaw_Website_Contributor_Guide.pdf full Clicklaw Website Contributor Guide in PDF] (current to November 2012). <br /> }}<br /> <br /> * [[Setting up your Clicklaw contributor account &amp; profile]]<br /> * [[Logging in to the Clicklaw contributor site]]<br /> * [[Editing your organization's profile]]<br /> * [[Inviting another contributor]]<br /> <br /> === Managing your organization's resources ===<br /> <br /> For content in the ''Solve Problems'', ''Learn &amp; Teach'', and ''Reform &amp; Research'' sections. <br /> <br /> * [[Adding a new resource]]<br /> * [[Editing a resource]]<br /> * [[Deleting a resource]]<br /> * [[Putting a resource into draft mode]] (hiding a resource from public view)<br /> <br /> === Managing your organization's services ===<br /> <br /> For content in the ''HelpMap'' section. <br /> <br /> * [[Adding a new service]]<br /> * [[Editing an in-person service and its locations]]<br /> ** [[Adding a new location]]<br /> ** [[Deleting a location]]<br /> ** [[Putting a location into draft mode]] (hiding a location from public view)<br /> * [[Editing a phone/web only service]]<br /> * [[Deleting a service]]<br /> <br /> === Managing your contributor account ===<br /> <br /> * [[Changing your password]]<br /> * [[Resetting your password]]<br /> * [[Editing your profile]]<br /> <br /> === Creating thumbnail images for Clicklaw ===<br /> <br /> * [[Requirements for images for thumbnails]]<br /> * [[Tools for creating images]]<br /> * [[Creating images]]<br /> <br /> === Training videos===<br /> * If you find it easier to learn through video, try the [[Contributor Guide: Training videos|Clicklaw contributor training videos]] to help you get started as a Clicklaw contributor.<br /> <br /> ===Clicklaw widgets===<br /> <br /> * Clicklaw uses [[Clicklaw widgets | widgets]] to allow contributor organizations (as well as others) to display portions of Clicklaw content on their own sites.<br /> <br /> ==Google Analytics==<br /> <br /> Clicklaw uses Google Analytics (GA) to collect, report, and analyze data about its website usage. As a contributor, you can [[Google Analytics for Clicklaw Website Contributors | view the report]] to learn about traffic originating from Clicklaw to your website.<br /> <br /> == Resources for Creating and Evaluating Public Legal Education and Information ==<br /> * [http://www.plelearningexchange.ca/ PLE Learning Exchange] is an Ontario based initiative but includes many resources for PLEI producers on plain language, usability testing and evaluation.<br /> * [http://pleiconnect.ca PLEI Connect]is an online community of practice for Canadian PLEI practitioners. It's a place where people can learn and share their experiencing with using technology to develop, deliver and measure PLEI.<br /> * The [http://www.vlaf.org.au/ Victoria Legal Assistance Forum] in Australia has produced [http://www.vlaf.org.au/cb_pages/files/VLAF%20online%20guidelines%20-%20Final%20draft.pdf Guidelines for Creating Online Legal Information]. These guidelines are a work in progress and can be easily adapted for online BC PLEI resources.<br /> * [[Common Web Metrics]] What's the difference between a visit, a unique visitor and a page view? The Public Legal Education Working Group has developed a list of common metrics and provided definitions, and reasons for why you would choose to use that metric (or not).<br /> <br /> <br /> == About this Guide ==<br /> <br /> This Guide is maintained by the Clicklaw site editors. For more information about this site, please check out the [[Clicklaw Wiki FAQ]] or send questions to [mailto:editor@clicklaw.bc.ca editor at clicklaw.bc.ca].<br /> <br /> {{Clicklaw Website Contributor Guide Navbox}}<br /> [[Category:Navigation Page]]<br /> [[Category:Clicklaw Website Contributor Guide]]<br /> &lt;noinclude&gt;__NOGLOSSARY__&lt;/noinclude&gt;</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Common_Web_Metrics&diff=23029 2014-09-18T22:42:14Z

<p>Brenda Rose: </p> <hr /> <div>== Public Legal Education and Information (PLEI) Web Metrics ==<br /> April 25, 2013, The Public Legal Education and Information Working Group adopted the following definitions of terms used to measure and analyze web usage. These were adapted from Avinash Kaushik's ''Web Analytics: An hour a Day'', and Wikipedia's definitions for web analytics.<br /> <br /> The PLEI Working Group is made up of representatives from the BC Ministry of Justice, Courthouse Libraries BC, Justice Education Society, Law Foundation of BC, Legal Services Society, People’s Law School, and PovNet.<br /> <br /> September 18, 2014 - updated by Brenda Rose to reflect new language used in Google Analytics. Not yet reviewed or approved by PLEI Working Group.<br /> <br /> {| class=&quot;wikitable&quot;<br /> |+Common Web Metrics<br /> ! Term<br /> ! Definition<br /> ! Why you'd measure it<br /> ! Notes<br /> |-<br /> |Session<br /> | A session is the period time a user is actively engaged with your website, app, etc. All usage data (Screen Views, Events, Ecommerce, etc.) is associated with a session.<br /> |Sessions and users are terms introduced in 2014, replacing visits and unique visitors. Visits and unique visitors “form the bedrock of all your computations, every single one of them. It is really important that you get them right.”<br /> |Sessions are the single most important measure to track.<br /> |-<br /> |Users<br /> |Users that have had at least one session within the selected date range. Includes both new and returning users.<br /> |It is an attempt to understand (1) how many “people” are coming to the website, and (2) sessions from repeat users as compared to new users.<br /> |A uniquely identified user is usually a combination of a machine (for example, one's desktop computer at work) and a browser (Firefox on that machine). The identification is usually via a persistent cookie that has been placed on the computer by the site page code. (is this still accurate?)<br /> |-<br /> |Page views<br /> |The number of pages viewed or requested during a visit.<br /> |It is an attempt to understand the engagement of visitors with the site – more page views per visit would suggest more engagement.<br /> |The concept of the page is fading. All pages are not created equal (for example, a blog might list 10 articles on one page or 1 article on one page), and a page view doesn’t fully measure rich media experiences.<br /> |-<br /> |Average session duration<br /> |The average amount of time that users spend on the site during a session. Also called time on site, length of visit or visit duration.<br /> |It is an attempt to understand the engagement of users with the site – longer time on site would suggest more engagement.<br /> |This metric can be complicated by the fact that analytics programs can not measure the length of the final page view. This drawback is particularly problematic for sites that have the information the user is seeking on the page where the user lands (in other words, the session consists of viewing one page): there is no way to know whether the user spent 30 seconds or 30 minutes on that page.<br /> |-<br /> |Bounce rate<br /> |The percentage of visits that are single page visits.<br /> |For a content site, a low bounce rate (e.g., below 35%) can be an indicator that visitors are highly engaged with the site, as it suggests that most visitors are accessing multiple pages.<br /> |Bounce rate is of questionable value for sites where users are likely to find what they are looking for on the entry page. For a portal site, which aims to drive traffic to other sites, a high bounce rate can actually be an indicator that the site is effectively linking users from their entry page on the portal site to an external site.<br /> |-<br /> |Conversion rate - goals, events<br /> |A conversion is where a user successfully completes a goal defined in a web analytics program such as Google Analytics.<br /> |A conversion rate can be a good way to measure whether users are achieving the purpose the site is designed to support.<br /> |An example of a conversion on Clicklaw is when a user clicks through to an external resource from a contributor organization. Each site will have its own – and varying – goals and conversion rates.<br /> |-<br /> |Hits<br /> |A request for a file from the web server.<br /> |''You should not be measuring hits.'' The number of hits is very misleading and dramatically overestimates popularity. A single web page typically consists of multiple (often dozens) of discrete files, each of which is counted as a hit as the page is downloaded, so the number of hits is really an arbitrary number more reflective of the complexity of individual pages on the website than the site's actual popularity.<br /> |The total number of visits or page views provides a more realistic and accurate assessment of site popularity.<br /> |-<br /> |}<br /> <br /> ==Further definitions==<br /> '''Portal website:''' A website whose primary purpose is to bring information together from diverse sources in a uniform way. A website that links to content hosted on other sites. Also known as a directory site.<br /> <br /> '''Content website:''' A website whose primary purpose is to produce, maintain and host content – for example, substantive legal information about a topic, a series of videos on a topic, or a series of self-help guides.</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Common_Web_Metrics&diff=23028 2014-09-18T22:41:06Z

<p>Brenda Rose: </p> <hr /> <div>== Public Legal Education and Information (PLEI) Web Metrics ==<br /> April 25, 2013, The Public Legal Education and Information Working Group adopted the following definitions of terms used to measure and analyze web usage. These were adapted from Avinash Kaushik's ''Web Analytics: An hour a Day'', and Wikipedia's definitions for web analytics.<br /> <br /> The PLEI Working Group is made up of representatives from the BC Ministry of Justice, Courthouse Libraries BC, Justice Education Society, Law Foundation of BC, Legal Services Society, People’s Law School, and PovNet.<br /> <br /> September 18, 2014 - updated by Brenda Rose to reflect new language used in Google Analytics. Not yet reviewed or approved by PLEI Working Group.<br /> <br /> {| class=&quot;wikitable&quot;<br /> |+Common Web Metrics<br /> ! Term<br /> ! Definition<br /> ! Why you'd measure it<br /> ! Notes<br /> |-<br /> |Session<br /> | A session is the period time a user is actively engaged with your website, app, etc. All usage data (Screen Views, Events, Ecommerce, etc.) is associated with a session.<br /> |Sessions and users are terms introduced in 2014, replacing visits and unique visitors. Visits and unique visitors “form the bedrock of all your computations, every single one of them. It is really important that you get them right.”<br /> |Sessions are the single most important measure to track.<br /> |-<br /> |Users<br /> |Users that have had at least one session within the selected date range. Includes both new and returning users.<br /> |It is an attempt to understand (1) how many “people” are coming to the website, and (2) sessions from repeat users as compared to new users.<br /> |A uniquely identified user is usually a combination of a machine (for example, one's desktop computer at work) and a browser (Firefox on that machine). The identification is usually via a persistent cookie that has been placed on the computer by the site page code. (is this still accurate?)<br /> |-<br /> |Page views<br /> |The number of pages viewed or requested during a visit.<br /> |It is an attempt to understand the engagement of visitors with the site – more page views per visit would suggest more engagement.<br /> |The concept of the page is fading. All pages are not created equal (for example, a blog might list 10 articles on one page or 1 article on one page), and a page view doesn’t fully measure rich media experiences.<br /> |-<br /> |Average session duration<br /> |The average amount of time that users spend on the site during a session. Also called time on site, length of visit or visit duration.<br /> |It is an attempt to understand the engagement of users with the site – longer time on site would suggest more engagement.<br /> |This metric can be complicated by the fact that analytics programs can not measure the length of the final page view. This drawback is particularly problematic for sites that have the information the user is seeking on the page where the user lands (in other words, the session consists of viewing one page): there is no way to know whether the user spent 30 seconds or 30 minutes on that page.<br /> |-<br /> |Bounce rate<br /> |The percentage of visits that are single page visits.<br /> |For a content site, a low bounce rate (e.g., below 35%) can be an indicator that visitors are highly engaged with the site, as it suggests that most visitors are accessing multiple pages.<br /> |Bounce rate is of questionable value for sites where users are likely to find what they are looking for on the entry page. For a portal site, which aims to drive traffic to other sites, a high bounce rate can actually be an indicator that the site is effectively linking users from their entry page on the portal site to an external site.<br /> |-<br /> |Conversion rate - Events<br /> |A conversion is where a user successfully completes a goal defined in a web analytics program such as Google Analytics.<br /> |A conversion rate can be a good way to measure whether visitors are achieving the purpose the site is designed to support.<br /> |An example of a conversion on Clicklaw is when a visitor clicks through to an external resource from a contributor organization. Each site will have its own – and varying – goals and conversion rates.<br /> |-<br /> |Hits<br /> |A request for a file from the web server.<br /> |''You should not be measuring hits.'' The number of hits is very misleading and dramatically overestimates popularity. A single web page typically consists of multiple (often dozens) of discrete files, each of which is counted as a hit as the page is downloaded, so the number of hits is really an arbitrary number more reflective of the complexity of individual pages on the website than the site's actual popularity.<br /> |The total number of visits or page views provides a more realistic and accurate assessment of site popularity.<br /> |-<br /> |}<br /> <br /> ==Further definitions==<br /> '''Portal website:''' A website whose primary purpose is to bring information together from diverse sources in a uniform way. A website that links to content hosted on other sites. Also known as a directory site.<br /> <br /> '''Content website:''' A website whose primary purpose is to produce, maintain and host content – for example, substantive legal information about a topic, a series of videos on a topic, or a series of self-help guides.</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Clicklaw_Website_Contributor_Guide&diff=22755 2014-08-21T15:28:38Z

<p>Brenda Rose: </p> <hr /> <div>__NOTOC__<br /> {{GUIDEPAGE}}<br /> This Clicklaw Website Contributor Guide provides step-by-step instructions, support information, and training videos for [http://clicklaw.bc.ca/content/partners organizations that contribute content to Clicklaw]. If you are a contributor to Clicklaw Wikibooks, see the [[Clicklaw Wikibooks Guide]]. <br /> <br /> ==Contents==<br /> <br /> ===Introduction===<br /> <br /> * In providing access to quality legal information, Clicklaw has [http://clicklaw.bc.ca/content/guidelines content criteria and guidelines]. <br /> * The [[Clicklaw Website Contributor Guide FAQ]] provides answers to the questions Clicklaw contributors ask most frequently.<br /> <br /> === Getting started as a contributor ===<br /> {{fmbox<br /> | type = <br /> | image = [[File:Nuvola_mimetypes_pdf.png‎|40px|link=|alt=]] <br /> | style = width:260px;clear: right;float: right;<br /> | text = Download the [http://wiki.clicklaw.bc.ca/images/0/05/Clicklaw_Website_Contributor_Guide.pdf full Clicklaw Website Contributor Guide in PDF] (current to November 2012). <br /> }}<br /> <br /> * [[Setting up your Clicklaw contributor account &amp; profile]]<br /> * [[Logging in to the Clicklaw contributor site]]<br /> * [[Editing your organization's profile]]<br /> * [[Inviting another contributor]]<br /> <br /> === Managing your organization's resources ===<br /> <br /> For content in the ''Solve Problems'', ''Learn &amp; Teach'', and ''Reform &amp; Research'' sections. <br /> <br /> * [[Adding a new resource]]<br /> * [[Editing a resource]]<br /> * [[Deleting a resource]]<br /> * [[Putting a resource into draft mode]] (hiding a resource from public view)<br /> <br /> === Managing your organization's services ===<br /> <br /> For content in the ''HelpMap'' section. <br /> <br /> * [[Adding a new service]]<br /> * [[Editing an in-person service and its locations]]<br /> ** [[Adding a new location]]<br /> ** [[Deleting a location]]<br /> ** [[Putting a location into draft mode]] (hiding a location from public view)<br /> * [[Editing a phone/web only service]]<br /> * [[Deleting a service]]<br /> <br /> === Managing your contributor account ===<br /> <br /> * [[Changing your password]]<br /> * [[Resetting your password]]<br /> * [[Editing your profile]]<br /> <br /> === Creating thumbnail images for Clicklaw ===<br /> <br /> * [[Requirements for images for thumbnails]]<br /> * [[Tools for creating images]]<br /> * [[Creating images]]<br /> <br /> == Additional resources==<br /> <br /> === Training videos===<br /> * If you find it easier to learn through video, try the [[Contributor Guide: Training videos|Clicklaw contributor training videos]] to help you get started as a Clicklaw contributor.<br /> <br /> ===Clicklaw widgets===<br /> <br /> * Clicklaw uses [[Clicklaw widgets | widgets]] to allow contributor organizations (as well as others) to display portions of Clicklaw content on their own sites.<br /> <br /> == Resources for Creating and Evaluating Public Legal Education and Information ==<br /> * [http://http://www.plelearningexchange.ca/ PLE Learning Exchange] is an Ontario based initiative but includes many resources for PLEI producers on plain language, usability testing and evaluation.<br /> * [http://pleiconnect.ca PLEI Connect]is an online community of practice for Canadian PLEI practitioners. It's a place where people can learn and share their experiencing with using technology to develop, deliver and measure PLEI.<br /> * The [http://www.vlaf.org.au/ Victoria Legal Assistance Forum] in Australia has produced [http://www.vlaf.org.au/cb_pages/files/VLAF%20online%20guidelines%20-%20Final%20draft.pdf Guidelines for Creating Online Legal Information]. These guidelines are a work in progress and can be easily adapted for online BC PLEI resources.<br /> * [[Common Web Metrics]] What's the difference between a visit, a unique visitor and a page view? The Public Legal Education Working Group has developed a list of common metrics and provided definitions, and reasons for why you would choose to use that metric (or not).<br /> <br /> <br /> == About this Guide ==<br /> <br /> This Guide is maintained by the Clicklaw site editors. For more information about this site, please check out the [[Clicklaw Wiki FAQ]] or send questions to [mailto:editor@clicklaw.bc.ca editor at clicklaw.bc.ca].<br /> <br /> {{Clicklaw Website Contributor Guide Navbox}}<br /> [[Category:Navigation Page]]<br /> [[Category:Clicklaw Website Contributor Guide]]<br /> &lt;noinclude&gt;__NOGLOSSARY__&lt;/noinclude&gt;</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Clicklaw_Training_Resources&diff=21196 2014-06-13T20:21:42Z

<p>Brenda Rose: </p> <hr /> <div>This is a list of resources that you may want to use for a presentation on Clicklaw.<br /> DRAFT May 2014<br /> <br /> '''[http://www.youtube.com/playlist?list=PLAZ2PuNX2DPeANfWLilFuROTImf8nOHPG Clicklaw Charades videos]'''<br /> <br /> These are 4 very short videos, 30-45 seconds each. Good to use as an opener for your presentation. The idea is to show that the law affects us in our everyday lives.<br /> <br /> '''[http://www.youtube.com/playlist?list=PLAZ2PuNX2DPfXRoyAXwGhzOW26CSMW_ui Using Clicklaw Videos]'''<br /> <br /> Created for settlement workers who are helping new immigrants, these videos provide a quick tutorial on how to use Clicklaw to:<br /> * find legal information<br /> * find information in other languages<br /> * use HelpMap to find legal services in your community.<br /> <br /> The links to these videos can be found in the footer on every Clicklaw page, or on the Clicklaw YouTube channel.<br /> <br /> '''[[media:Clicklaw Handout (Top Five AND HelpMap) 2014-03-18.pdf| Clicklaw/HelpMap Handout]]'''<br /> <br /> This PDF is a double-sided coloured handout that highlights key ways to look for legal information and legal help on Clicklaw and the HelpMap (updated March 2014)<br /> <br /> <br /> <br /> '''[[Settlement Workers Guide to Helping Clients with Legal Information and Legal Referrals]]'''<br /> <br /> This training resource, produced by the Immigrant PLEI Consortium Project, provides 5 training sections with short videos. Aimed at settlement workers, it's useful training for anyone providing information and referral services. It includes information on how to use Clicklaw to find legal information and legal help.<br /> <br /> [[File:Notepad photo.jpg | left | frame | link= ]]<br /> <br /> '''Clicklaw promotional items'''<br /> <br /> We have a limited number of free Clicklaw sticky-note pads available. Please contact editor@clicklaw.bc.ca to order.<br /> __NOGLOSSARY__</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Clicklaw_Training_Resources&diff=20897 2014-05-16T22:15:34Z

<p>Brenda Rose: </p> <hr /> <div>This is a list of resources that you may want to use for a presentation on Clicklaw.<br /> DRAFT May 2014<br /> <br /> '''[http://www.youtube.com/playlist?list=PLAZ2PuNX2DPeANfWLilFuROTImf8nOHPG Clicklaw Charades videos]'''<br /> <br /> These are 4 very short videos, 30-45 seconds each. Good to use as an opener for your presentation. The idea is to show that the law affects us in our everyday lives.<br /> <br /> '''[http://www.youtube.com/playlist?list=PLAZ2PuNX2DPfXRoyAXwGhzOW26CSMW_ui Using Clicklaw Videos]'''<br /> <br /> Created for settlement workers who are helping new immigrants, these videos provide a quick tutorial on how to use Clicklaw to:<br /> * find legal information<br /> * find information in other languages<br /> * use HelpMap to find legal services in your community.<br /> <br /> The links to these videos can be found in the footer on every Clicklaw page, or on the Clicklaw YouTube channel.<br /> <br /> '''[http://wiki.clicklaw.bc.ca/index.php?title=File:Clicklaw_Handout_(Top_Five_AND_HelpMap)_2014-03-18.pdf&amp;oldid=20861 Clicklaw/HelpMap handout]'''<br /> <br /> This PDF is a double-sided coloured handout that highlights key ways to look for legal information and legal help on Clicklaw and the HelpMap (updated March 2014)<br /> <br /> <br /> <br /> '''[[Settlement Workers Guide to Helping Clients with Legal Information and Legal Referrals]]'''<br /> <br /> This training resource, produced by the Immigrant PLEI Consortium Project, provides 5 training sections with short videos. Aimed at settlement workers, it's useful training for anyone providing information and referral services. It includes information on how to use Clicklaw to find legal information and legal help.<br /> <br /> [[File:Notepad photo.jpg | left | frame | link= ]]<br /> <br /> '''Clicklaw promotional items'''<br /> <br /> We have a limited number of free Clicklaw sticky-note pads available. Please contact editor@clicklaw.bc.ca to order.<br /> __NOGLOSSARY__</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Clicklaw_Training_Resources&diff=20896 2014-05-16T22:14:36Z

<p>Brenda Rose: </p> <hr /> <div>This is a list of resources that you may want to use for a presentation on Clicklaw.<br /> DRAFT May 2014<br /> <br /> '''[http://www.youtube.com/playlist?list=PLAZ2PuNX2DPeANfWLilFuROTImf8nOHPG Clicklaw Charades videos]'''<br /> <br /> These are 4 very short videos, 30-45 seconds each. Good to use as an opener for your presentation. The idea is to show that the law affects us in our everyday lives.<br /> <br /> '''[http://www.youtube.com/playlist?list=PLAZ2PuNX2DPfXRoyAXwGhzOW26CSMW_ui Using Clicklaw Videos]'''<br /> <br /> Created for settlement workers who are helping new immigrants, these videos provide a quick tutorial on how to use Clicklaw to:<br /> * find legal information<br /> * find information in other languages<br /> * use HelpMap to find legal services in your community.<br /> <br /> The links to these videos can be found in the footer on every Clicklaw page, or on the Clicklaw YouTube channel.<br /> <br /> '''[http://wiki.clicklaw.bc.ca/index.php?title=File:Clicklaw_Handout_(Top_Five_AND_HelpMap)_2014-03-18.pdf&amp;oldid=20861 Clicklaw/HelpMap handout]'''<br /> <br /> This PDF is a double-sided coloured handout that highlights key ways to look for legal information and legal help on Clicklaw and the HelpMap<br /> <br /> <br /> <br /> '''[[Settlement Workers Guide to Helping Clients with Legal Information and Legal Referrals]]'''<br /> <br /> This training resource, produced by the Immigrant PLEI Consortium Project, provides 5 training sections with short videos. Aimed at settlement workers, it's useful training for anyone providing information and referral services. It includes information on how to use Clicklaw to find legal information and legal help.<br /> <br /> [[File:Notepad photo.jpg | left | frame | link= ]]<br /> <br /> '''Clicklaw promotional items'''<br /> <br /> We have a limited number of free Clicklaw sticky-note pads available. Please contact editor@clicklaw.bc.ca to order.<br /> __NOGLOSSARY__</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Clicklaw_Training_Resources&diff=20895 2014-05-16T22:13:20Z

<p>Brenda Rose: </p> <hr /> <div>This is a list of resources that you may want to use for a presentation on Clicklaw.<br /> DRAFT May 2014<br /> <br /> '''[http://www.youtube.com/playlist?list=PLAZ2PuNX2DPeANfWLilFuROTImf8nOHPG Clicklaw Charades videos]'''<br /> <br /> These are 4 very short videos, 30-45 seconds each. Good to use as an opener for your presentation. The idea is to show that the law affects us in our everyday lives.<br /> <br /> '''[http://www.youtube.com/playlist?list=PLAZ2PuNX2DPfXRoyAXwGhzOW26CSMW_ui Using Clicklaw Videos]'''<br /> <br /> Created for settlement workers who are helping new immigrants, these videos provide a quick tutorial on how to use Clicklaw to:<br /> * find legal information<br /> * find information in other languages<br /> * use HelpMap to find legal services in your community.<br /> <br /> The links to these videos can be found in the footer on every Clicklaw page, or on the Clicklaw YouTube channel.<br /> <br /> '''[http://wiki.clicklaw.bc.ca/index.php?title=File:Clicklaw_Handout_(Top_Five_AND_HelpMap)_2014-03-18.pdf&amp;oldid=20861 Clicklaw/HelpMap handout]'''<br /> <br /> This PDF is a double-sided coloured handout that highlights key ways to look for legal information and legal help on Clicklaw and the HelpMap<br /> <br /> <br /> '''Clicklaw promotional items'''<br /> <br /> We have a limited number of free Clicklaw sticky-note pads available. Please contact editor@clicklaw.bc.ca to order.<br /> <br /> <br /> '''[[Settlement Workers Guide to Helping Clients with Legal Information and Legal Referrals]]'''<br /> <br /> This training resource, produced by the Immigrant PLEI Consortium Project, provides 5 training sections with short videos. Aimed at settlement workers, it's useful training for anyone providing information and referral services. It includes information on how to use Clicklaw to find legal information and legal help.<br /> <br /> [[File:Notepad photo.jpg | left | frame | link= ]]<br /> <br /> __NOGLOSSARY__</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=File:Notepad_photo.jpg&diff=20894 2014-05-16T22:12:48Z

<p>Brenda Rose: Brenda Rose uploaded a new version of &amp;quot;File:Notepad photo.jpg&amp;quot;</p> <hr /> <div></div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=File:Notepad_photo.jpg&diff=20893 2014-05-16T22:09:37Z

<p>Brenda Rose: </p> <hr /> <div></div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Clicklaw_Training_Resources&diff=20892 2014-05-16T21:50:01Z

<p>Brenda Rose: </p> <hr /> <div>This is a list of resources that you may want to use for a presentation on Clicklaw.<br /> DRAFT May 2014<br /> <br /> '''[http://www.youtube.com/playlist?list=PLAZ2PuNX2DPeANfWLilFuROTImf8nOHPG Clicklaw Charades videos]'''<br /> <br /> These are 4 very short videos, 30-45 seconds each. Good to use as an opener for your presentation. The idea is to show that the law affects us in our everyday lives.<br /> <br /> '''[http://www.youtube.com/playlist?list=PLAZ2PuNX2DPfXRoyAXwGhzOW26CSMW_ui Using Clicklaw Videos]'''<br /> <br /> Created for settlement workers who are helping new immigrants, these videos provide a quick tutorial on how to use Clicklaw to:<br /> * find legal information<br /> * find information in other languages<br /> * use HelpMap to find legal services in your community.<br /> <br /> The links to these videos can be found in the footer on every Clicklaw page, or on the Clicklaw YouTube channel.<br /> <br /> '''[http://wiki.clicklaw.bc.ca/index.php?title=File:Clicklaw_Handout_(Top_Five_AND_HelpMap)_2014-03-18.pdf&amp;oldid=20861 Clicklaw/HelpMap handout]'''<br /> <br /> This PDF is a double-sided coloured handout that highlights key ways to look for legal information and legal help on Clicklaw and the HelpMap<br /> <br /> <br /> '''Clicklaw promotional items'''<br /> <br /> We have a limited number of free Clicklaw sticky-note pads available. Please contact editor@clicklaw.bc.ca to order.<br /> <br /> <br /> '''[[Settlement Workers Guide to Helping Clients with Legal Information and Legal Referrals]]'''<br /> <br /> This training resource, produced by the Immigrant PLEI Consortium Project, provides 5 training sections with short videos. Aimed at settlement workers, it's useful training for anyone providing information and referral services. It includes information on how to use Clicklaw to find legal information and legal help.<br /> <br /> __NOGLOSSARY__</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Clicklaw_Training_Resources&diff=20891 2014-05-16T21:49:42Z

<p>Brenda Rose: </p> <hr /> <div>This is a list of resources that you may want to use for a presentation on Clicklaw.<br /> DRAFT May 2014<br /> <br /> '''[http://www.youtube.com/playlist?list=PLAZ2PuNX2DPeANfWLilFuROTImf8nOHPG Clicklaw Charades videos]'''<br /> <br /> These are 4 very short videos, 30-45 seconds each. Good to use as an opener for your presentation. The idea is to show that the law affects us in our everyday lives.<br /> <br /> '''[http://www.youtube.com/playlist?list=PLAZ2PuNX2DPfXRoyAXwGhzOW26CSMW_ui Using Clicklaw Videos]'''<br /> <br /> Created for settlement workers who are helping new immigrants, these videos provide a quick tutorial on how to use Clicklaw to:<br /> * find legal information<br /> * find information in other languages<br /> * use HelpMap to find legal services in your community.<br /> <br /> The links to these videos can be found in the footer on every Clicklaw page, or on the Clicklaw YouTube channel.<br /> <br /> '''[http://wiki.clicklaw.bc.ca/index.php?title=File:Clicklaw_Handout_(Top_Five_AND_HelpMap)_2014-03-18.pdf&amp;oldid=20861 Clicklaw/HelpMap handout]'''<br /> <br /> This PDF is a double-sided coloured handout that highlights key ways to look for legal information and legal help on Clicklaw and the HelpMap<br /> <br /> <br /> '''Clicklaw promotional items'''<br /> We have a limited number of free Clicklaw sticky-note pads available. Please contact editor@clicklaw.bc.ca to order.<br /> <br /> '''[[Settlement Workers Guide to Helping Clients with Legal Information and Legal Referrals]]'''<br /> <br /> This training resource, produced by the Immigrant PLEI Consortium Project, provides 5 training sections with short videos. Aimed at settlement workers, it's useful training for anyone providing information and referral services. It includes information on how to use Clicklaw to find legal information and legal help.<br /> <br /> __NOGLOSSARY__</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Clicklaw_Training_Resources&diff=20875 2014-05-13T17:43:56Z

<p>Brenda Rose: </p> <hr /> <div>This is a list of resources that you may want to use for a presentation on Clicklaw.<br /> DRAFT May 2014<br /> <br /> '''[http://www.youtube.com/playlist?list=PLAZ2PuNX2DPeANfWLilFuROTImf8nOHPG Clicklaw Charades videos]'''<br /> <br /> These are 4 very short videos, 30-45 seconds each. Good to use as an opener for your presentation. The idea is to show that the law affects us in our everyday lives.<br /> <br /> '''[http://www.youtube.com/playlist?list=PLAZ2PuNX2DPfXRoyAXwGhzOW26CSMW_ui Using Clicklaw Videos]'''<br /> <br /> Created for settlement workers who are helping new immigrants, these videos provide a quick tutorial on how to use Clicklaw to:<br /> * find legal information<br /> * find information in other languages<br /> * use HelpMap to find legal services in your community.<br /> <br /> The links to these videos can be found in the footer on every Clicklaw page, or on the Clicklaw YouTube channel.<br /> <br /> '''[http://wiki.clicklaw.bc.ca/index.php?title=File:Clicklaw_Handout_(Top_Five_AND_HelpMap)_2014-03-18.pdf&amp;oldid=20861 Clicklaw/HelpMap handout]'''<br /> <br /> This PDF is a double-sided coloured handout that highlights key ways to look for legal information and legal help on Clicklaw and the HelpMap<br /> <br /> <br /> '''Clicklaw promotional items'''<br /> We have a limited number of free Clicklaw sticky-note pads available. Please contact editor@clicklaw.bc.ca to order.<br /> <br /> __NOGLOSSARY__</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Clicklaw_Training_Presentation&diff=20874 2014-05-13T17:43:27Z

<p>Brenda Rose: </p> <hr /> <div><br /> == Clicklaw presentation with sample notes and tips ==<br /> This is an outline for trainers/presenters who want to give a presentation on Clicklaw. It provides you with notes, tips and examples that you can adapt for your audience.<br /> DRAFT May 2014<br /> <br /> === Presentation objectives ===<br /> By the end of the presentation, participants will be able to describe different ways to search for legal info and help on Clicklaw and HelpMap.<br /> Know how to contact Clicklaw with any feedback/questions<br /> <br /> === Clicklaw &amp; HelpMap ===<br /> http://www.clicklaw.bc.ca<br /> Website that provides access to hundreds of public legal education and information (PLEI) resources in BC.<br /> Contributor model – PLEI producers collaborated on the concept development for the site, and provide information about their own resources on the site.<br /> Why it’s a good place to start – trusted, current content, kept up to date by [http://www.clicklaw.bc.ca/content/partners contributors] and Clicklaw editors.<br /> <br /> {{Tipsbox<br /> | width = 90%<br /> | tips = Provide an example of a time you used Clicklaw to provide legal information to a client - try to use an example that resonates with your audience.}}<br /> <br /> Examples: [to come]<br /> <br /> ==== Five ways to search for legal information using Clicklaw ====<br /> # Keyword search<br /> # By topic<br /> # Using the common questions<br /> # By language<br /> # By location (on the HelpMap)<br /> <br /> Acknowledge that everyone is different, people have different search preferences for online information.<br /> <br /> {{Tipsbox<br /> | width = 90%<br /> | tips = Before your presentation, test out some examples that resonate with your audience. If you’re not getting the search results that you’d expect during your test, contact editor@clicklaw.bc.ca and we can work together to improve the findability of the resources for your example.}}<br /> <br /> Examples:<br /> <br /> '''Keyword search''' <br /> * Searches the resource details page (not the actual resource)<br /> * Good if you already have a particular term in mind<br /> <br /> '''Browsing by topic'''<br /> * Taxonomy/terminology developed collaboratively by contributors<br /> * Language that the public would use to describe their legal issue, rather than language that lawyers would use<br /> * Select a topic, and you can further narrow your search using sub-topics<br /> * Ability to select more than one topic<br /> <br /> '''Common questions'''<br /> * From home page, or from search results teaser<br /> * Preferred by many users – provides a very brief overview of the legal topic, and suggests good starting points. Helps to knit together the resources produced by multiple contributors, and provide a pathway to the information.<br /> * Remind your audience that we welcome suggestions for more common questions – if there’s a question you get all the time, let us know!<br /> <br /> '''By language'''<br /> * Many PLEI resources and some services are available in other languages.<br /> * Access the languages via the header, filter on the search results page, or in the resource/service description<br /> * Resource description page provides direct link to material in other language<br /> * Includes a link to English version too so you can review the information you’re giving to your client.<br /> <br /> '''By location'''<br /> * For the HelpMap service, you can see what’s available in a particular community.<br /> * Especially useful if you’re helping a client from another community<br /> * Also good to see what’s in your own community<br /> <br /> === How to contact us ===<br /> If something’s missing, let us know! Contact us on the website.<br /> <br /> '''Recap'''<br /> Trusted, current legal information and services that you can find through Clicklaw. Information is maintained by contributor organizations and Clicklaw editorial team.<br /> <br /> == Clicklaw Wikibooks ==<br /> [link to clicklaw wikibooks about page?]<br /> Clicklaw Wikibooks are collaboratively developed, plain language legal publications that are published online and can be easily printed. <br /> <br /> They resemble Wikipedia because they use the same platform. They can only be updated by pre-approved lawyers and other writers (not just anyone can go in and change something). This means the content can be kept very current.<br /> <br /> Easy to search content<br /> Single digital source is a more efficient way of producing multiple formats - one source for the digital/online version, pdf, book on demand and ebook formats. As the information on the wikiplatform changes, the pdf/ebook versions are automatically updated every 2 hours, so you’re getting the most current version. Makes it easy to have multiple formats from a single digital source.<br /> <br /> == LawMatters ==<br /> Every single public library in BC has a legal collection, developed with assistance from Courthouse Libraries BC. Each collection is unique, based on community needs. They include print copies of many (all?) of the Clicklaw Wikibook titles.<br /> <br /> Examples of books in your local public library<br /> Other ways LawMatters supports communities – training for public librarians, community legal information forums, etc.<br /> <br /> == Courthouse Libraries BC services ==<br /> At locations, services include:<br /> * Public access computers<br /> * Access to subscription databases to look up case law and other legal tools<br /> * Access to collection – public can use during hours that we’re open (Can pay for photocopying, but can’t borrow…)<br /> Our goal is to get you started in a good direction and help you use tools and our collection to find legal information that will help you with your legal issue.<br /> <br /> '''Wrap up'''<br /> Now you can<br /> * Describe different ways to search for legal info and help on Clicklaw and HelpMap<br /> * Know how to contact Clicklaw with feedback/comments.<br /> <br /> {{Tipsbox<br /> | width = 90%<br /> | tips = One way to do this is by asking people to tell you what they’ve learned or to share one take-away from today. For example, ask &quot;Who can name one way to search for legal information on Clicklaw?&quot; Chocolate incentives work well. <br /> <br /> Invite questions and feedback – if you can’t find the answer or don’t know the answer, just say that and ask if we can follow up with them.}}<br /> <br /> __NOGLOSSARY__</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Clicklaw_Training_Presentation&diff=20873 2014-05-13T17:42:12Z

<p>Brenda Rose: </p> <hr /> <div><br /> == Clicklaw presentation with sample notes and tips ==<br /> This is an outline for trainers/presenters who want to give a presentation on Clicklaw. It provides you with notes, tips and examples that you can adapt for your audience.<br /> DRAFT May 2014<br /> <br /> === Presentation objectives ===<br /> By the end of the presentation, participants will be able to describe different ways to search for legal info and help on Clicklaw and HelpMap.<br /> Know how to contact Clicklaw with any feedback/questions<br /> <br /> === Clicklaw &amp; HelpMap ===<br /> http://www.clicklaw.bc.ca<br /> Website that provides access to hundreds of public legal education and information (PLEI) resources in BC.<br /> Contributor model – PLEI producers collaborated on the concept development for the site, and provide information about their own resources on the site.<br /> Why it’s a good place to start – trusted, current content, kept up to date by [http://www.clicklaw.bc.ca/content/partners contributors] and Clicklaw editors.<br /> <br /> {{Tipsbox<br /> | width = 90%<br /> | tips = Provide an example of a time you used Clicklaw to provide legal information to a client - try to use an example that resonates with your audience.}}<br /> <br /> Examples: [to come]<br /> <br /> ==== Five ways to search for legal information using Clicklaw ====<br /> # Keyword search<br /> # By topic<br /> # Using the common questions<br /> # By language<br /> # By location (on the HelpMap)<br /> <br /> Acknowledge that everyone is different, people have different search preferences for online information.<br /> <br /> {{Tipsbox<br /> | width = 90%<br /> | tips = Before your presentation, test out some examples that resonate with your audience. If you’re not getting the search results that you’d expect during your test, contact editor@clicklaw.bc.ca and we can work together to improve the findability of the resources for your example.}}<br /> <br /> Examples:<br /> <br /> '''Keyword search''' <br /> * Searches the resource details page (not the actual resource)<br /> * Good if you already have a particular term in mind<br /> <br /> '''Browsing by topic'''<br /> * Taxonomy/terminology developed collaboratively by contributors<br /> * Language that the public would use to describe their legal issue, rather than language that lawyers would use<br /> * Select a topic, and you can further narrow your search using sub-topics<br /> * Ability to select more than one topic<br /> <br /> '''Common questions'''<br /> * From home page, or from search results teaser<br /> * Preferred by many users – provides a very brief overview of the legal topic, and suggests good starting points. Helps to knit together the resources produced by multiple contributors, and provide a pathway to the information.<br /> * Remind your audience that we welcome suggestions for more common questions – if there’s a question you get all the time, let us know!<br /> <br /> '''By language'''<br /> * Many PLEI resources and some services are available in other languages.<br /> * Access the languages via the header, filter on the search results page, or in the resource/service description<br /> * Resource description page provides direct link to material in other language<br /> * Includes a link to English version too so you can review the information you’re giving to your client.<br /> <br /> '''By location'''<br /> * For the HelpMap service, you can see what’s available in a particular community.<br /> * Especially useful if you’re helping a client from another community<br /> * Also good to see what’s in your own community<br /> <br /> === How to contact us ===<br /> If something’s missing, let us know! Contact us on the website.<br /> <br /> '''Recap'''<br /> Trusted, current legal information and services that you can find through Clicklaw. Information is maintained by contributor organizations and Clicklaw editorial team.<br /> <br /> == Clicklaw Wikibooks ==<br /> [link to clicklaw wikibooks about page?]<br /> Clicklaw Wikibooks are collaboratively developed, plain language legal publications that are published online and can be easily printed. <br /> <br /> They resemble Wikipedia because they use the same platform. They can only be updated by pre-approved lawyers and other writers (not just anyone can go in and change something). This means the content can be kept very current.<br /> <br /> Easy to search content<br /> Single digital source is a more efficient way of producing multiple formats - one source for the digital/online version, pdf, book on demand and ebook formats. As the information on the wikiplatform changes, the pdf/ebook versions are automatically updated every 2 hours, so you’re getting the most current version. Makes it easy to have multiple formats from a single digital source.<br /> <br /> == LawMatters ==<br /> Every single public library in BC has a legal collection, developed with assistance from Courthouse Libraries BC. Each collection is unique, based on community needs. They include print copies of many (all?) of the Clicklaw Wikibook titles.<br /> <br /> Examples of books in your local public library<br /> Other ways LawMatters supports communities – training for public librarians, community legal information forums, etc.<br /> <br /> == Courthouse Libraries BC services ==<br /> At locations, services include:<br /> * Public access computers<br /> * Access to subscription databases to look up case law and other legal tools<br /> * Access to collection – public can use during hours that we’re open (Can pay for photocopying, but can’t borrow…)<br /> Our goal is to get you started in a good direction and help you use tools and our collection to find legal information that will help you with your legal issue.<br /> <br /> '''Wrap up'''<br /> Now you can<br /> * Describe different ways to search for legal info and help on Clicklaw and HelpMap<br /> * Know how to contact Clicklaw with feedback/comments.<br /> <br /> {{Tipsbox<br /> | width = 90%<br /> | tips = One way to do this is by asking people to tell you what they’ve learned or to share one take-away from today. For example, ask &quot;Who can name one way to search for legal information on Clicklaw?&quot; Chocolate incentives work well. <br /> <br /> Invite questions and feedback – if you can’t find the answer or don’t know the answer, just say that and ask if we can follow up with them.}}</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Clicklaw_Training_Presentation&diff=20871 2014-05-13T17:35:20Z

<p>Brenda Rose: Brenda Rose moved page Clicklaw training presentation to Clicklaw Training Presentation: Didn&#039;t use title case when I set up the page.</p> <hr /> <div><br /> == Clicklaw presentation with sample notes and tips ==<br /> This is an outline for trainers/presenters who want to give a presentation on Clicklaw. It provides you with notes, tips and examples that you can adapt for your audience.<br /> DRAFT May 2014<br /> <br /> === Presentation objectives ===<br /> By the end of the presentation, participants will be able to describe different ways to search for legal info and help on Clicklaw and HelpMap.<br /> Know how to contact Clicklaw with any feedback/questions<br /> <br /> === Clicklaw &amp; HelpMap ===<br /> http://www.clicklaw.bc.ca<br /> Website that provides access to hundreds of public legal education and information (PLEI) resources in BC.<br /> Contributor model – PLEI producers collaborated on the concept development for the site, and provide information about their own resources on the site.<br /> Why it’s a good place to start – trusted, current content, kept up to date by [http://www.clicklaw.bc.ca/content/partners contributors] and Clicklaw editors.<br /> <br /> {{Tipsbox<br /> | width = 90%<br /> | tips = Provide an example of a time you used Clicklaw to provide legal information to a client - try to use an example that resonates with your audience.}}<br /> <br /> Examples: <br /> <br /> ==== Five ways to search for legal information using Clicklaw ====<br /> # Keyword search<br /> # By topic<br /> # Using the common questions<br /> # By language<br /> # By location (on the HelpMap)<br /> <br /> Acknowledge that everyone is different, people have different search preferences for online information.<br /> <br /> {{Tipsbox<br /> | width = 90%<br /> | tips = Before your presentation, test out some examples that resonate with your audience. If you’re not getting the search results that you’d expect during your test, contact editor@clicklaw.bc.ca and we can work together to improve the findability of the resources for your example.}}<br /> <br /> Examples:<br /> <br /> '''Keyword search''' <br /> * Searches the resource details page (not the actual resource)<br /> * Good if you already have a particular term in mind<br /> <br /> '''Browsing by topic'''<br /> * Taxonomy/terminology developed collaboratively by contributors<br /> * Language that the public would use to describe their legal issue, rather than language that lawyers would use<br /> * Select a topic, and you can further narrow your search using sub-topics<br /> * Ability to select more than one topic<br /> <br /> '''Common questions'''<br /> * From home page, or from search results teaser<br /> * Preferred by many users – provides a very brief overview of the legal topic, and suggests good starting points. Helps to knit together the resources produced by multiple contributors, and provide a pathway to the information.<br /> * Remind your audience that we welcome suggestions for more common questions – if there’s a question you get all the time, let us know!<br /> <br /> '''By language'''<br /> * Many PLEI resources and some services are available in other languages.<br /> * Access the languages via the header, filter on the search results page, or in the resource/service description<br /> * Resource description page provides direct link to material in other language<br /> * Includes a link to English version too so you can review the information you’re giving to your client.<br /> <br /> '''By location'''<br /> * For the HelpMap service, you can see what’s available in a particular community.<br /> * Especially useful if you’re helping a client from another community<br /> * Also good to see what’s in your own community<br /> <br /> === How to contact us ===<br /> If something’s missing, let us know! Contact us on the website.<br /> <br /> '''Recap'''<br /> Trusted, current legal information and services that you can find through Clicklaw. Information is maintained by contributor organizations and Clicklaw editorial team.<br /> <br /> == Clicklaw Wikibooks ==<br /> [link to clicklaw wikibooks about page?]<br /> Clicklaw Wikibooks are collaboratively developed, plain language legal publications that are published online and can be easily printed. <br /> <br /> They resemble Wikipedia because they use the same platform. They can only be updated by pre-approved lawyers and other writers (not just anyone can go in and change something). This means the content can be kept very current.<br /> <br /> Easy to search content<br /> Single digital source is a more efficient way of producing multiple formats - one source for the digital/online version, pdf, book on demand and ebook formats. As the information on the wikiplatform changes, the pdf/ebook versions are automatically updated every 2 hours, so you’re getting the most current version. Makes it easy to have multiple formats from a single digital source.<br /> <br /> == LawMatters ==<br /> Every single public library in BC has a legal collection, developed with assistance from Courthouse Libraries BC. Each collection is unique, based on community needs. They include print copies of many (all?) of the Clicklaw Wikibook titles.<br /> <br /> Examples of books in your local public library<br /> Other ways LawMatters supports communities – training for public librarians, community legal information forums, etc.<br /> <br /> == Courthouse Libraries BC services ==<br /> At locations, services include:<br /> * Public access computers<br /> * Access to subscription databases to look up case law and other legal tools<br /> * Access to collection – public can use during hours that we’re open (Can pay for photocopying, but can’t borrow…)<br /> Our goal is to get you started in a good direction and help you use tools and our collection to find legal information that will help you with your legal issue.<br /> <br /> '''Wrap up'''<br /> Now you can<br /> * Describe different ways to search for legal info and help on Clicklaw and HelpMap<br /> * Know how to contact Clicklaw with feedback/comments.<br /> <br /> {{Tipsbox<br /> | width = 90%<br /> | tips = One way to do this is by asking people to tell you what they’ve learned or to share one take-away from today. For example, ask &quot;Who can name one way to search for legal information on Clicklaw?&quot; Chocolate incentives work well. <br /> <br /> Invite questions and feedback – if you can’t find the answer or don’t know the answer, just say that and ask if we can follow up with them.}}</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Clicklaw_Training_Presentation&diff=20870 2014-05-13T16:39:07Z

<p>Brenda Rose: </p> <hr /> <div><br /> == Clicklaw presentation with sample notes and tips ==<br /> This is an outline for trainers/presenters who want to give a presentation on Clicklaw. It provides you with notes, tips and examples that you can adapt for your audience.<br /> DRAFT May 2014<br /> <br /> === Presentation objectives ===<br /> By the end of the presentation, participants will be able to describe different ways to search for legal info and help on Clicklaw and HelpMap.<br /> Know how to contact Clicklaw with any feedback/questions<br /> <br /> === Clicklaw &amp; HelpMap ===<br /> http://www.clicklaw.bc.ca<br /> Website that provides access to hundreds of public legal education and information (PLEI) resources in BC.<br /> Contributor model – PLEI producers collaborated on the concept development for the site, and provide information about their own resources on the site.<br /> Why it’s a good place to start – trusted, current content, kept up to date by [http://www.clicklaw.bc.ca/content/partners contributors] and Clicklaw editors.<br /> <br /> {{Tipsbox<br /> | width = 90%<br /> | tips = Provide an example of a time you used Clicklaw to provide legal information to a client - try to use an example that resonates with your audience.}}<br /> <br /> Examples: <br /> <br /> ==== Five ways to search for legal information using Clicklaw ====<br /> # Keyword search<br /> # By topic<br /> # Using the common questions<br /> # By language<br /> # By location (on the HelpMap)<br /> <br /> Acknowledge that everyone is different, people have different search preferences for online information.<br /> <br /> {{Tipsbox<br /> | width = 90%<br /> | tips = Before your presentation, test out some examples that resonate with your audience. If you’re not getting the search results that you’d expect during your test, contact editor@clicklaw.bc.ca and we can work together to improve the findability of the resources for your example.}}<br /> <br /> Examples:<br /> <br /> '''Keyword search''' <br /> * Searches the resource details page (not the actual resource)<br /> * Good if you already have a particular term in mind<br /> <br /> '''Browsing by topic'''<br /> * Taxonomy/terminology developed collaboratively by contributors<br /> * Language that the public would use to describe their legal issue, rather than language that lawyers would use<br /> * Select a topic, and you can further narrow your search using sub-topics<br /> * Ability to select more than one topic<br /> <br /> '''Common questions'''<br /> * From home page, or from search results teaser<br /> * Preferred by many users – provides a very brief overview of the legal topic, and suggests good starting points. Helps to knit together the resources produced by multiple contributors, and provide a pathway to the information.<br /> * Remind your audience that we welcome suggestions for more common questions – if there’s a question you get all the time, let us know!<br /> <br /> '''By language'''<br /> * Many PLEI resources and some services are available in other languages.<br /> * Access the languages via the header, filter on the search results page, or in the resource/service description<br /> * Resource description page provides direct link to material in other language<br /> * Includes a link to English version too so you can review the information you’re giving to your client.<br /> <br /> '''By location'''<br /> * For the HelpMap service, you can see what’s available in a particular community.<br /> * Especially useful if you’re helping a client from another community<br /> * Also good to see what’s in your own community<br /> <br /> === How to contact us ===<br /> If something’s missing, let us know! Contact us on the website.<br /> <br /> '''Recap'''<br /> Trusted, current legal information and services that you can find through Clicklaw. Information is maintained by contributor organizations and Clicklaw editorial team.<br /> <br /> == Clicklaw Wikibooks ==<br /> [link to clicklaw wikibooks about page?]<br /> Clicklaw Wikibooks are collaboratively developed, plain language legal publications that are published online and can be easily printed. <br /> <br /> They resemble Wikipedia because they use the same platform. They can only be updated by pre-approved lawyers and other writers (not just anyone can go in and change something). This means the content can be kept very current.<br /> <br /> Easy to search content<br /> Single digital source is a more efficient way of producing multiple formats - one source for the digital/online version, pdf, book on demand and ebook formats. As the information on the wikiplatform changes, the pdf/ebook versions are automatically updated every 2 hours, so you’re getting the most current version. Makes it easy to have multiple formats from a single digital source.<br /> <br /> == LawMatters ==<br /> Every single public library in BC has a legal collection, developed with assistance from Courthouse Libraries BC. Each collection is unique, based on community needs. They include print copies of many (all?) of the Clicklaw Wikibook titles.<br /> <br /> Examples of books in your local public library<br /> Other ways LawMatters supports communities – training for public librarians, community legal information forums, etc.<br /> <br /> == Courthouse Libraries BC services ==<br /> At locations, services include:<br /> * Public access computers<br /> * Access to subscription databases to look up case law and other legal tools<br /> * Access to collection – public can use during hours that we’re open (Can pay for photocopying, but can’t borrow…)<br /> Our goal is to get you started in a good direction and help you use tools and our collection to find legal information that will help you with your legal issue.<br /> <br /> '''Wrap up'''<br /> Now you can<br /> * Describe different ways to search for legal info and help on Clicklaw and HelpMap<br /> * Know how to contact Clicklaw with feedback/comments.<br /> <br /> {{Tipsbox<br /> | width = 90%<br /> | tips = One way to do this is by asking people to tell you what they’ve learned or to share one take-away from today. For example, ask &quot;Who can name one way to search for legal information on Clicklaw?&quot; Chocolate incentives work well. <br /> <br /> Invite questions and feedback – if you can’t find the answer or don’t know the answer, just say that and ask if we can follow up with them.}}</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Clicklaw_Training_Presentation&diff=20869 2014-05-13T16:28:59Z

<p>Brenda Rose: </p> <hr /> <div><br /> == Clicklaw presentation with sample notes and tips ==<br /> This is an outline for trainers/presenters who want to give a presentation on Clicklaw. It provides you with notes, tips and examples that you can adapt for your audience.<br /> DRAFT May 2014<br /> <br /> === Presentation objectives ===<br /> By the end of the presentation, participants will be able to describe different ways to search for legal info and help on Clicklaw and HelpMap.<br /> Know how to contact Clicklaw with any feedback/questions<br /> <br /> === Clicklaw &amp; HelpMap ===<br /> http://www.clicklaw.bc.ca<br /> Website that provides access to hundreds of public legal education and information (PLEI) resources in BC.<br /> Contributor model – PLEI producers collaborated on the concept development for the site, and provide information about their own resources on the site.<br /> Why it’s a good place to start – trusted, current content, kept up to date by [http://www.clicklaw.bc.ca/content/partners contributors] and Clicklaw editors.<br /> <br /> Tip: Provide an example of a time you used Clicklaw to provide legal information to a client - try to use an example that resonates with your audience.<br /> <br /> Examples: <br /> <br /> ==== Five ways to search for legal information using Clicklaw ====<br /> # Keyword search<br /> # By topic<br /> # Using the common questions<br /> # By language<br /> # By location (on the HelpMap)<br /> <br /> Acknowledge that everyone is different, people have different search preferences for online information.<br /> <br /> Tip: Before your presentation, test out some examples that resonate with your audience. If you’re not getting the search results that you’d expect during your test, contact editor@clicklaw.bc.ca and we can work together to improve the findability of the resources for your example.<br /> <br /> Examples:<br /> <br /> '''Keyword search''' <br /> * Searches the resource details page (not the actual resource)<br /> * Good if you already have a particular term in mind<br /> <br /> '''Browsing by topic'''<br /> * Taxonomy/terminology developed collaboratively by contributors<br /> * Language that the public would use to describe their legal issue, rather than language that lawyers would use<br /> * Select a topic, and you can further narrow your search using sub-topics<br /> * Ability to select more than one topic<br /> <br /> '''Common questions'''<br /> * From home page, or from search results teaser<br /> * Preferred by many users – provides a very brief overview of the legal topic, and suggests good starting points. Helps to knit together the resources produced by multiple contributors, and provide a pathway to the information.<br /> * Remind your audience that we welcome suggestions for more common questions – if there’s a question you get all the time, let us know!<br /> <br /> '''By language'''<br /> * Many PLEI resources and some services are available in other languages.<br /> * Access the languages via the header, filter on the search results page, or in the resource/service description<br /> * Resource description page provides direct link to material in other language<br /> * Includes a link to English version too so you can review the information you’re giving to your client.<br /> <br /> '''By location'''<br /> * For the HelpMap service, you can see what’s available in a particular community.<br /> * Especially useful if you’re helping a client from another community<br /> * Also good to see what’s in your own community<br /> <br /> === How to contact us ===<br /> If something’s missing, let us know! Contact us on the website.<br /> <br /> '''Recap'''<br /> Trusted, current legal information and services that you can find through Clicklaw. Information is maintained by contributor organizations and Clicklaw editorial team.<br /> <br /> == Clicklaw Wikibooks ==<br /> [link to clicklaw wikibooks about page?]<br /> Clicklaw Wikibooks are collaboratively developed, plain language legal publications that are published online and can be easily printed. <br /> <br /> They resemble Wikipedia because they use the same platform. They can only be updated by pre-approved lawyers and other writers (not just anyone can go in and change something). This means the content can be kept very current.<br /> <br /> Easy to search content<br /> Single digital source is a more efficient way of producing multiple formats - one source for the digital/online version, pdf, book on demand and ebook formats. As the information on the wikiplatform changes, the pdf/ebook versions are automatically updated every 2 hours, so you’re getting the most current version. Makes it easy to have multiple formats from a single digital source.<br /> <br /> == LawMatters ==<br /> Every single public library in BC has a legal collection, developed with assistance from Courthouse Libraries BC. Each collection is unique, based on community needs. They include print copies of many (all?) of the Clicklaw Wikibook titles.<br /> <br /> Examples of books in your local public library<br /> Other ways LawMatters supports communities – training for public librarians, community legal information forums, etc.<br /> <br /> == Courthouse Libraries BC services ==<br /> At locations, services include:<br /> * Public access computers<br /> * Access to subscription databases to look up case law and other legal tools<br /> * Access to collection – public can use during hours that we’re open (Can pay for photocopying, but can’t borrow…)<br /> Our goal is to get you started in a good direction and help you use tools and our collection to find legal information that will help you with your legal issue.<br /> <br /> '''Wrap up'''<br /> Now you can<br /> * Describe different ways to search for legal info and help on Clicklaw and HelpMap<br /> * Know how to contact Clicklaw with feedback/comments.<br /> <br /> Tip: One way to do this is by asking people to tell you what they’ve learned or to share one take-away from today. For example, ask &quot;Who can name one way to search for legal information on Clicklaw?&quot; Chocolate incentives work well.<br /> <br /> Tip: Invite questions and feedback – if you can’t find the answer or don’t know the answer, just say that and ask if we can follow up with them.</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Clicklaw_Training_Resources&diff=20862 2014-05-10T00:19:41Z

<p>Brenda Rose: </p> <hr /> <div>This is a list of resources that you may want to use for a presentation on Clicklaw.<br /> DRAFT May 2014<br /> <br /> '''[http://www.youtube.com/playlist?list=PLAZ2PuNX2DPeANfWLilFuROTImf8nOHPG Clicklaw Charades videos]'''<br /> <br /> These are 4 very short videos, 30-45 seconds each. Good to use as an opener for your presentation. The idea is to show that the law affects us in our everyday lives.<br /> <br /> '''[http://www.youtube.com/playlist?list=PLAZ2PuNX2DPfXRoyAXwGhzOW26CSMW_ui Using Clicklaw Videos]'''<br /> <br /> Created for settlement workers who are helping new immigrants, these videos provide a quick tutorial on how to use Clicklaw to:<br /> * find legal information<br /> * find information in other languages<br /> * use HelpMap to find legal services in your community.<br /> <br /> The links to these videos can be found in the footer on every Clicklaw page, or on the Clicklaw YouTube channel.<br /> <br /> '''[http://wiki.clicklaw.bc.ca/index.php?title=File:Clicklaw_Handout_(Top_Five_AND_HelpMap)_2014-03-18.pdf&amp;oldid=20861 Clicklaw/HelpMap handout]'''<br /> <br /> This PDF is a double-sided coloured handout that highlights key ways to look for legal information and legal help on Clicklaw and the HelpMap<br /> <br /> <br /> '''Clicklaw promotional items'''<br /> We have a limited number of free Clicklaw sticky-note pads available. Please contact editor@clicklaw.bc.ca to order.</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=File:Clicklaw_Handout_(Top_Five_AND_HelpMap)_2014-03-18.pdf&diff=20861 2014-05-10T00:15:53Z

<p>Brenda Rose: Two page handout that highlights the top 5 ways to search for information and help on Clicklaw and HelpMap</p> <hr /> <div>Two page handout that highlights the top 5 ways to search for information and help on Clicklaw and HelpMap</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Clicklaw_Training_Resources&diff=20860 2014-05-10T00:12:31Z

<p>Brenda Rose: </p> <hr /> <div>This is a list of resources that you may want to use for a presentation on Clicklaw.<br /> DRAFT May 2014<br /> <br /> '''[http://www.youtube.com/playlist?list=PLAZ2PuNX2DPeANfWLilFuROTImf8nOHPG Clicklaw Charades videos]'''<br /> <br /> These are 4 very short videos, 30-45 seconds each. Good to use as an opener for your presentation. The idea is to show that the law affects us in our everyday lives.<br /> <br /> '''[http://www.youtube.com/playlist?list=PLAZ2PuNX2DPfXRoyAXwGhzOW26CSMW_ui Using Clicklaw Videos]'''<br /> <br /> Created for settlement workers who are helping new immigrants, these videos provide a quick tutorial on how to use Clicklaw to:<br /> * find legal information<br /> * find information in other languages<br /> * use HelpMap to find legal services in your community.<br /> <br /> The links to these videos can be found in the footer on every Clicklaw page, or on the Clicklaw YouTube channel.<br /> <br /> Clicklaw/HelpMap handout<br /> This PDF is a double-sided coloured handout that highlights key ways to look for legal information and legal help on Clicklaw and the HelpMap</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Clicklaw_Training_Resources&diff=20859 2014-05-10T00:07:53Z

<p>Brenda Rose: Created page with &quot;This is a list of resources that you may want to use for a presentation on Clicklaw. DRAFT May 2014 &#039;&#039;&#039;[http://www.youtube.com/playlist?list=PLAZ2PuNX2DPeANfWLilFuROTImf8nOHP...&quot;</p> <hr /> <div>This is a list of resources that you may want to use for a presentation on Clicklaw.<br /> DRAFT May 2014<br /> <br /> '''[http://www.youtube.com/playlist?list=PLAZ2PuNX2DPeANfWLilFuROTImf8nOHPG Clicklaw Charades videos]'''<br /> <br /> These are 4 very short videos, 30-45 seconds each. Good to use as an opener for your presentation. The idea is to show that the law affects us in our everyday lives.<br /> <br /> '''[http://www.youtube.com/playlist?list=PLAZ2PuNX2DPfXRoyAXwGhzOW26CSMW_ui Using Clicklaw Videos]'''<br /> Created for settlement workers who are helping new immigrants, these videos provide a quick tutorial on how to use Clicklaw to:<br /> * find legal information<br /> * find information in other languages<br /> * use HelpMap to find legal services in your community.<br /> <br /> The links to these videos can be found in the footer on every Clicklaw page, or on the Clicklaw YouTube channel.</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Clicklaw_Training_Presentation&diff=20858 2014-05-09T23:49:00Z

<p>Brenda Rose: </p> <hr /> <div><br /> == Clicklaw presentation with sample notes and tips ==<br /> This is an outline for trainers/presenters who want to give a presentation on Clicklaw. It provides you with notes, tips and examples that you can adapt for your audience.<br /> DRAFT May 2014<br /> <br /> === Presentation objectives ===<br /> By the end of the presentation, participants will be able to describe different ways to search for legal info and help on Clicklaw and HelpMap.<br /> Know how to contact Clicklaw with any feedback/questions<br /> <br /> === Clicklaw &amp; HelpMap ===<br /> http://www.clicklaw.bc.ca<br /> Website that provides access to hundreds of public legal education and information resources in BC.<br /> Contributor model – PLEI producers collaborated on the concept development for the site, and provide information about their own resources on the site.<br /> Why it’s a good place to start – trusted, current content, kept up to date by [http://www.clicklaw.bc.ca/content/partners contributors] and Clicklaw editors.<br /> <br /> Tip: Highlight examples of contributors that resonate with audience<br /> <br /> Examples: <br /> <br /> ==== 5 ways to search for legal information using Clicklaw ====<br /> # Keyword search<br /> # By topic<br /> # Using the common questions<br /> # By language<br /> # By location (on the HelpMap)<br /> <br /> Acknowledge that everyone is different, people have different search preferences for online information.<br /> <br /> Tip: Before your presentation, test out some examples that resonate with your audience. If you’re not seeing the search results that you’d expect during your test, contact editor@clicklaw.bc.ca and we can work together to improve the findability of the resources for your example.<br /> <br /> Examples:<br /> <br /> '''Keyword search''' <br /> * Searches the resource details page (not the actual resource – we’re good, but we’re not that good… yet.)<br /> * Good if you already have a particular term in mind<br /> <br /> '''Browsing by topic'''<br /> * Taxonomy/terminology developed collaboratively by contributors<br /> * Language that the public would use to describe their legal issue, rather than language that lawyers would use<br /> * Select a topic, and you can further narrow your search using sub-topics<br /> * Ability to select more than one topic<br /> <br /> '''Common questions'''<br /> * From home page, or from search results teaser<br /> * Resonates with many users – provides a very brief overview of the legal topic, and suggests good starting points. Helps to knit together the resources produced by multiple contributors, and provide a pathway to the information.<br /> * Remind your audience that we welcome suggestions for more common questions – if there’s a question you get all the time, let us know!<br /> <br /> '''By language'''<br /> * Many PLEI resources and some services are available in other languages.<br /> * Access the languages via the header, filter on the search results page, or in the resource/service description<br /> * Resource description page provides direct link to material in other language<br /> * Includes a link to English version too so you can review the information you’re giving to your client.<br /> <br /> '''By location'''<br /> * For the HelpMap service, you can see what’s available in a particular community.<br /> * Especially useful if you’re helping a client from another community<br /> * Also good to see what’s in your own community<br /> <br /> === How to contact us ===<br /> If something’s missing, let us know! Contact us on the website.<br /> <br /> '''Recap'''<br /> Trusted, current legal information and services that you can find through Clicklaw. Information is maintained by contributor organizations and Clicklaw editorial team.<br /> <br /> == Clicklaw Wikibooks ==<br /> [link to clicklaw wikibooks about page?]<br /> Clicklaw Wikibooks are collaboratively developed, plain language legal publications that are wiki-born and can also be printed.<br /> Built on the same platform as Wikipedia<br /> Contributors are vetted – you can’t just go in and change the content (need to be part of the Clicklaw Wikibook contributor community).<br /> Content is digital – all content can be searched (improvement on Clicklaw content as just the detail listing can be searched – not the external content).<br /> Single digital source is the base for the print/ebook formats. As the information on the wikiplatform changes, the pdf/ebook versions are automatically updated every 2 hours, so you’re getting the most current version. Makes it easy to have multiple formats from a single digital source.<br /> <br /> == LawMatters ==<br /> Every single public library in BC has a legal collection, developed with assistance from Courthouse Libraries BC. Each collection is unique, based on community needs. They include print copies of many (all?) of the Clicklaw Wikibook titles.<br /> <br /> Examples of books in your local public library<br /> Other ways LawMatters supports communities – training for public librarians, community forums, etc.<br /> <br /> == Courthouse Libraries BC services ==<br /> At locations, services include:<br /> * Public access computers<br /> * Access to subscription databases that are free<br /> * Access to collection – public can use during hours that we’re open (but can’t borrow…)<br /> Our goal is to get you started in a good direction and help you use tools and our collection to find legal information that will help you with your legal issue.<br /> <br /> '''Wrap up'''<br /> Now you can<br /> * Describe different ways to search for legal info and help on Clicklaw and HelpMap<br /> * Know how to contact Clicklaw with feedback/comments.<br /> <br /> Tip: One way to do this is by asking people to tell you what they’ve learned. Who can name one way to search for legal information on Clicklaw?<br /> <br /> Tip: Invite questions and feedback – if you can’t find the answer or don’t know the answer, just say that and ask if we can follow up with them.</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Clicklaw_Training_Presentation&diff=20857 2014-05-09T23:46:28Z

<p>Brenda Rose: </p> <hr /> <div><br /> == Clicklaw presentation with sample notes and tips ==<br /> This is an outline for trainers/presenters who want to give a presentation on Clicklaw. It provides you with notes, tips and examples that you can adapt for your audience.<br /> DRAFT May 2014<br /> <br /> === Presentation objectives ===<br /> By the end of the presentation, participants will be able to describe different ways to search for legal info and help on Clicklaw and HelpMap.<br /> Know how to contact Clicklaw with any feedback/questions<br /> <br /> === Clicklaw &amp; HelpMap ===<br /> http://www.clicklaw.bc.ca<br /> Website that provides access to hundreds of public legal education and information resources in BC.<br /> Contributor model – PLEI producers collaborated on the concept development for the site, and provide information about their own resources on the site.<br /> Why it’s a good place to start – trusted, current content, kept up to date by [http://www.clicklaw.bc.ca/content/partners contributors] and Clicklaw editors.<br /> <br /> <br /> Tip: Highlight examples of contributors that resonate with audience<br /> <br /> Examples: <br /> <br /> ==== 5 ways to search for legal information using Clicklaw ====<br /> # Keyword search<br /> # By topic<br /> # Using the common questions<br /> # By language<br /> # By location (on the HelpMap)<br /> <br /> Acknowledge that everyone is different, people have different search preferences for online information.<br /> <br /> Tip: Before your presentation, test out some examples that resonate with your audience. If you’re not seeing the search results that you’d expect during your test, contact editor@clicklaw.bc.ca and we can work together to improve the findability of the resources for your example.<br /> <br /> Examples:<br /> <br /> '''Keyword search''' <br /> * Searches the resource details page (not the actual resource – we’re good, but we’re not that good… yet.)<br /> * Good if you already have a particular term in mind<br /> <br /> '''Browsing by topic'''<br /> * Taxonomy/terminology developed collaboratively by contributors<br /> * Language that the public would use to describe their legal issue, rather than language that lawyers would use<br /> * Select a topic, and you can further narrow your search using sub-topics<br /> * Ability to select more than one topic<br /> <br /> '''Common questions'''<br /> * From home page, or from search results teaser<br /> * Resonates with many users – provides a very brief overview of the legal topic, and suggests good starting points. Helps to knit together the resources produced by multiple contributors, and provide a pathway to the information.<br /> * Remind your audience that we welcome suggestions for more common questions – if there’s a question you get all the time, let us know!<br /> <br /> '''By language'''<br /> * Many PLEI resources and some services are available in other languages.<br /> * Access the languages via the header, filter on the search results page, or in the resource/service description<br /> * Resource description page provides direct link to material in other language<br /> * Includes a link to English version too so you can review the information you’re giving to your client.<br /> <br /> '''By location'''<br /> * For the HelpMap service, you can see what’s available in a particular community.<br /> * Especially useful if you’re helping a client from another community<br /> * Also good to see what’s in your own community<br /> <br /> === How to contact us ===<br /> If something’s missing, let us know! Contact us on the website.<br /> <br /> '''Recap'''<br /> Trusted, current legal information and services that you can find through Clicklaw. Information is maintained by contributor organizations and Clicklaw editorial team.<br /> <br /> == Clicklaw Wikibooks ==<br /> [link to clicklaw wikibooks about page?]<br /> Clicklaw Wikibooks are collaboratively developed, plain language legal publications that are wiki-born and can also be printed.<br /> Built on the same platform as Wikipedia<br /> Contributors are vetted – you can’t just go in and change the content (need to be part of the Clicklaw Wikibook contributor community).<br /> Content is digital – all content can be searched (improvement on Clicklaw content as just the detail listing can be searched – not the external content).<br /> Single digital source is the base for the print/ebook formats. As the information on the wikiplatform changes, the pdf/ebook versions are automatically updated every 2 hours, so you’re getting the most current version. Makes it easy to have multiple formats from a single digital source.<br /> <br /> == LawMatters ==<br /> Every single public library in BC has a legal collection, developed with assistance from Courthouse Libraries BC. Each collection is unique, based on community needs. They include print copies of many (all?) of the Clicklaw Wikibook titles.<br /> <br /> Examples of books in your local public library<br /> Other ways LawMatters supports communities – training for public librarians, community forums, etc.<br /> <br /> == Courthouse Libraries BC services ==<br /> At locations, services include:<br /> * Public access computers<br /> * Access to subscription databases that are free<br /> * Access to collection – public can use during hours that we’re open (but can’t borrow…)<br /> Our goal is to get you started in a good direction and help you use tools and our collection to find legal information that will help you with your legal issue.<br /> <br /> '''Wrap up'''<br /> Now you can<br /> * Describe different ways to search for legal info and help on Clicklaw and HelpMap<br /> * Know how to contact Clicklaw with feedback/comments.<br /> <br /> Tip: One way to do this is by asking people to tell you what they’ve learned. Who can name one way to search for legal information on Clicklaw?<br /> <br /> Tip: Invite questions and feedback – if you can’t find the answer or don’t know the answer, just say that and ask if we can follow up with them.</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Clicklaw_Training_Presentation&diff=20856 2014-05-09T23:35:18Z

<p>Brenda Rose: </p> <hr /> <div><br /> == Clicklaw Presentation with sample notes and tips ==<br /> <br /> === Describe the presentation objectives ===<br /> By the end of the presentation, participants will be able to describe different ways to search for legal info and help on Clicklaw and HelpMap.<br /> Know how to contact Clicklaw with any feedback/questions<br /> <br /> === Clicklaw &amp; HelpMap ===<br /> http://www.clicklaw.bc.ca<br /> Website that provides access to hundreds of public legal education and information resources in BC.<br /> Contributor model – PLEI producers collaborated on the concept development for the site, and provide information about their own resources on the site.<br /> Why it’s a good place to start – trusted, current content, kept up to date by [http://www.clicklaw.bc.ca/content/partners contributors] and Clicklaw editors.<br /> <br /> <br /> Tip: Highlight examples of contributors that resonate with audience<br /> <br /> Examples: <br /> <br /> ==== 5 ways to search for legal information using Clicklaw ====<br /> # Keyword search<br /> # By topic<br /> # Using the common questions<br /> # By language<br /> # By location (on the HelpMap)<br /> <br /> Acknowledge that everyone is different, people have different search preferences for online information.<br /> <br /> Demo: Use an example to illustrate each method, preferably examples that you’ve tested out ahead of time, and that resonate with your audience!<br /> <br /> Also demo an example that leads to a Clicklaw Wikibook resource – for example, TRAC’s Tenant Survival Guide.<br /> <br /> Note: If you’re not seeing the search results that you’d expect during your test, contact editor@clicklaw.bc.ca and we can work together to improve the “findability” of the resources for your example. <br /> <br /> Keyword search <br /> * Searches the resource details page (not the actual resource – we’re good, but we’re not that good… yet.)<br /> * Good if you already have a particular term in mind<br /> <br /> Browsing by topic<br /> * Taxonomy/terminology developed collaboratively by contributors<br /> * Language that the public would use to describe their legal issue, rather than language that lawyers would use<br /> * Select a topic, and you can further narrow your search using sub-topics<br /> * Ability to select more than one topic<br /> <br /> Common questions<br /> * From home page, or from search results teaser<br /> * Resonates with many users – provides a very brief overview of the legal topic, and suggests good starting points. Helps to knit together the resources produced by multiple contributors, and provide a pathway to the information.<br /> * Remind your audience that we welcome suggestions for more common questions – if there’s a question you get all the time, let us know!<br /> <br /> By language<br /> * Many PLEI resources and some services are available in other languages.<br /> * Access the languages via the header, filter on the search results page, or in the resource/service description<br /> * Resource description page provides direct link to material in other language<br /> * Includes a link to English version too so you can review the information you’re giving to your client.<br /> <br /> By location<br /> * For the HelpMap service, you can see what’s available in a particular community.<br /> * Especially useful if you’re helping a client from another community<br /> * Also good to see what’s in your own community<br /> <br /> How to contact us<br /> If something’s missing, let us know! Contact us on the website.<br /> <br /> Recap<br /> Trusted, current legal information and services that you can find through Clicklaw. Information is maintained by contributor organizations and Clicklaw editorial team.<br /> <br /> == Clicklaw Wikibooks ==<br /> [link to clicklaw wikibooks about page?]<br /> Clicklaw Wikibooks are collaboratively developed, plain language legal publications that are wiki-born and can also be printed.<br /> Built on the same platform as Wikipedia<br /> Contributors are vetted – you can’t just go in and change the content (need to be part of the Clicklaw Wikibook contributor community).<br /> Content is digital – all content can be searched (improvement on Clicklaw content as just the detail listing can be searched – not the external content).<br /> Single digital source is the base for the print/ebook formats. As the information on the wikiplatform changes, the pdf/ebook versions are automatically updated every 2 hours, so you’re getting the most current version. Makes it easy to have multiple formats from a single digital source.<br /> <br /> LawMatters<br /> Every single public library in BC has a legal collection, developed with assistance from Courthouse Libraries BC. Each collection is unique, based on community needs. They include print copies of many (all?) of the Clicklaw Wikibook titles.<br /> <br /> Examples of books in your local public library<br /> Other ways LawMatters supports communities – training for public librarians, community forums, etc.<br /> <br /> CLBC services<br /> At locations, services include:<br /> • Public access computers<br /> • Access to subscription databases that are free<br /> • Access to collection – public can use during hours that we’re open (but can’t borrow…)<br /> Our goal is to get you started in a good direction and help you use tools and our collection to find legal information that will help you with your legal issue.<br /> Wrap up<br /> Hopefully now you can describe different ways to search for legal info and help on Clicklaw and HelpMap<br /> Know how to contact Clicklaw with feedback/comments.<br /> <br /> [One way to do this is by asking people to tell you what they’ve learned. Who can name one way to search for legal information on Clicklaw?]<br /> Invite questions – if you can’t find the answer or don’t know the answer, just say that and ask if we can follow up with them.<br /> Invite feedback.</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Clicklaw_Training_Presentation&diff=20855 2014-05-09T23:29:35Z

<p>Brenda Rose: Created page with &quot; == Clicklaw Presentation with sample notes and tips == === Describe the presentation objectives === By the end of the presentation, participants will be able to describe dif...&quot;</p> <hr /> <div><br /> == Clicklaw Presentation with sample notes and tips ==<br /> <br /> === Describe the presentation objectives ===<br /> By the end of the presentation, participants will be able to describe different ways to search for legal info and help on Clicklaw and HelpMap.<br /> Know how to contact Clicklaw with any feedback/questions<br /> <br /> === Clicklaw &amp; HelpMap ===<br /> http://www.clicklaw.bc.ca<br /> Website that provides access to hundreds of public legal education and information resources in BC.<br /> Contributor model – PLEI producers collaborated on the concept development for the site, and provide information about their own resources on the site.<br /> Why it’s a good place to start – trusted, current content, kept up to date by [http://www.clicklaw.bc.ca/content/partners contributors] and Clicklaw editors.<br /> <br /> <br /> Tip: Highlight examples of contributors that resonate with audience<br /> <br /> Examples: <br /> <br /> ==== 5 ways to search for legal information using Clicklaw ====<br /> Keyword search<br /> By topic<br /> Using the common questions<br /> By language<br /> By location (on the HelpMap)<br /> <br /> Acknowledge that everyone is different, people have different search preferences for online information.<br /> <br /> Demo: Use an example to illustrate each method, preferably examples that you’ve tested out ahead of time, and that resonate with your audience!<br /> <br /> Also demo an example that leads to a Clicklaw Wikibook resource – for example, TRAC’s Tenant Survival Guide.<br /> <br /> Note: If you’re not seeing the search results that you’d expect during your test, contact editor@clicklaw.bc.ca and we can work together to improve the “findability” of the resources for your example. <br /> <br /> 1. Keyword search <br /> • Searches the resource details page (not the actual resource – we’re good, but we’re not that good… yet.)<br /> • Good if you already have a particular term in mind<br /> 2. Browsing by topic<br /> • Taxonomy/terminology developed collaboratively by contributors<br /> • Language that the public would use to describe their legal issue, rather than language that lawyers would use<br /> • Select a topic, and you can further narrow your search using sub-topics<br /> • Ability to select more than one topic<br /> 3. Common questions<br /> From home page, or from search results teaser<br /> Resonates with many users – provides a very brief overview of the legal topic, and suggests good starting points. Helps to knit together the resources produced by multiple contributors, and provide a pathway to the information.<br /> Remind your audience that we welcome suggestions for more common questions – if there’s a question you get all the time, let us know!<br /> 4. By language<br /> Many PLEI resources and some services are available in other languages.<br /> Access the languages via the header, filter on the search results page, or in the resource/service description<br /> Resource description page provides direct link to material in other language<br /> Includes a link to English version too so you can review the information you’re giving to your client.<br /> 5. By location<br /> For the HelpMap service, you can see what’s available in a particular community.<br /> Especially useful if you’re helping a client from another community<br /> Also good to see what’s in your own community<br /> How to contact us<br /> If something’s missing, let us know! Contact us on the website.<br /> Recap<br /> Trusted, current legal information and services that you can find through Clicklaw. Information is maintained by contributor organizations and Clicklaw editorial team.<br /> Clicklaw Wikibooks<br /> Clicklaw Wikibooks are collaboratively developed, plain language legal publications that are wiki-born [need a better word – we still have to explain this] and can also be printed.<br /> Built on the same platform as Wikipedia<br /> Contributors are vetted – you can’t just go in and change the content (need to be part of the Clicklaw Wikibook contributor community).<br /> Content is digital – all content can be searched (improvement on Clicklaw content as just the detail listing can be searched – not the external content).<br /> Single digital source is the base for the print/ebook formats. As the information on the wikiplatform changes, the pdf/ebook versions are automatically updated every 2 hours, so you’re getting the most current version. Makes it easy to have multiple formats from a single digital source.<br /> LawMatters<br /> CLBC works with every single public library in BC. Through a small grants program, we’ve supported the development of legal collections for the public. Each collection is unique, based on community needs.<br /> Examples of books in your local public library<br /> Other ways LawMatters supports communities – training for public librarians, community forums, etc.<br /> CLBC services<br /> Highlight the service in your community – location, hours<br /> 1-888 number, and ask a librarian email available province-wide<br /> At locations, services include:<br /> • Public access computers<br /> • Access to subscription databases that are free<br /> • Access to collection – public can use during hours that we’re open (but can’t borrow…)<br /> Our goal is to get you started in a good direction and help you use tools and our collection to find legal information that will help you with your legal issue.<br /> Wrap up<br /> Hopefully now you can:<br /> • Describe the services CLBC provides to the public<br /> • Describe different ways to search for legal info and help on Clicklaw and HelpMap<br /> • Make appropriate referrals to CLBC public services<br /> • Know how to contact CLBC with any feedback/questions<br /> [One way to do this is by asking people to tell you what they’ve learned. Who can name one way to search for legal information on Clicklaw?]<br /> Invite questions – if you can’t find the answer or don’t know the answer, just say that and ask if we can follow up with them.<br /> Invite feedback – provide link to survey, or hand out post presentation evaluation form.<br /> Take a bow.</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Introduction_to_the_Settlement_Workers_Guide&diff=20633 2014-04-10T22:16:02Z

<p>Brenda Rose: </p> <hr /> <div>{{Settlement Workers Guide TOC}}<br /> Settlement workers and others working with immigrants are often the first point of contact for people who may not know that the law can help with their problem. Providing legal information and referrals at this early stage can help clients learn about the law, the legal system and where they can go for more help. <br /> <br /> This &quot;how to&quot; guide is for settlement workers and others working with immigrants in BC. It provides basic information to help you: <br /> <br /> * understand the difference between legal information and legal advice,<br /> * identify when your client may have a legal issue,<br /> * find legal information, <br /> * find legal help, and <br /> * make effective referrals.<br /> <br /> There are four ways to access the information in this guide. You can [http://wiki.clicklaw.bc.ca/index.php/Settlement_Workers_Guide_to_Helping_Clients_with_Legal_Information_and_Legal_Referrals#Learning_Videos watch the videos], read online, download the document onto your computer or print the information. Suggested uses include orientation for new staff or viewing a video in a staff meeting to start discussion. Videos can be viewed all at once or one at a time. <br /> <br /> {{Video <br /> |video = {{#ev:youtube|Ivf2K29I6Lo|500|left|Introduction to Making a Legal Referral}}<br /> }}<br /> {{REVIEWED | reviewer = [[Drew Jackson]], March 2014}}<br /> <br /> {{Settlement Workers Guide Navbox}}<br /> {{Creative Commons for Settlement Workers Guide}}<br /> __NOGLOSSARY__</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=About_the_Settlement_Workers_Guide_to_Helping_Clients_with_Legal_Information_and_Legal_Referrals_Wikibook&diff=20632 2014-04-10T22:15:37Z

<p>Brenda Rose: </p> <hr /> <div>{{Settlement Workers Guide TOC}}<br /> Settlement workers and others working with immigrants are often the first point of contact for people who may not know that the law can help with their problem. Providing legal information and referrals at this early stage can help clients learn about the law, the legal system and where they can go for more help. This &quot;how to&quot; guide for settlement workers and others working with immigrants in BC covers how to identify when a client may have a legal issue, how to find legal information and help, and how to make effective legal referrals.<br /> <br /> There are four ways to access the information in this guide. You can watch the videos, read online, download the document onto your device, or print the information. Suggested uses include orientation for new staff or viewing a video in a staff meeting to start discussion. <br /> <br /> [[File:Creativecommons.png|80px|left|link=]] <br /> The ''Settlement Workers Guide to Helping Clients with Legal Information and Legal Referrals'' &amp;copy; Immigrant PLEI Consortium (IPC) is, except for the images, licensed under a Creative Commons [[Clicklaw Wikibooks Copyright Guide|Attribution-NonCommercial-ShareAlike 2.5 Canada Licence]]. This licence lets others share, reuse, remix, and build upon the work non-commercially, as long as they credit the copyright holder and license their new creations under the identical terms.<br /> <br /> ==Acknowledgements==<br /> <br /> This guide was developed through the collaborative efforts of the Immigrant PLEI Consortium (IPC) and the following agencies: <br /> <br /> * [[Courthouse Libraries BC]],<br /> * [http://www.justiceeducation.ca Justice Education Society],<br /> * [http://www.lss.bc.ca Legal Services Society (LSS)],<br /> * [http://www.options.bc.ca Options Community Services], and <br /> * [[People’s Law School]]. <br /> <br /> [[File:Canadafederalgovernmentlogo.jpg|right|link=|150px]] <br /> [[File:BCgovernmentlogo.jpg|right|link=|150px]] <br /> The Immigrant PLEI Consortium (IPC) acknowledges the financial contribution of the Government of Canada and Province of British Columbia to this project.<br /> <br /> The partners would like to acknowledge work done by others that informed this project: <br /> <br /> * University of New South Wales, Faculty of Law ''[http://www.klc.unsw.edu.au/sites/klc.unsw.edu.au/files/doc/Referral_Roundabout.pdf Getting Off the Referral Roundabout: Effective Legal Referral]'', 2006 Workbook <br /> * UBC, Our Place and the Vancouver Foundation, ''[http://alivesociety.ca/ourplace/wp-content/uploads/2014/01/Legal-Services-Resource-Guide.pdf Legal Services Resource Guide]'', January 2014<br /> *Legal Services Society's ''[http://www.lss.bc.ca/assets/legalAid/CPOManualSept2013.pdf Community Partners Orientation Manual]'', September 2013<br /> <br /> ==Immigrant PLEI Consortium (IPC)==<br /> <br /> [[File:IPC.png|frameless|left|150px|link=]] The Justice Education Society is the lead agency of a consortium of service agencies that use a collaborative model to provide legal education and information to immigrant communities. The project, which involves 12 Lower Mainland organizations, has developed public legal education resources in a number of languages.<br /> <br /> [[image:Settlement Workers Guide cover image.jpg|thumb|left|300px|Cover of the print edition]]<br /> {{REVIEWED | reviewer = [[Drew Jackson]], March 2014}}<br /> <br /> {{Settlement Workers Guide Navbox}}<br /> __NOGLOSSARY__</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Settlement_Workers_Guide_to_Making_Effective_Referrals&diff=20631 2014-04-10T22:15:08Z

<p>Brenda Rose: </p> <hr /> <div>{{Settlement Workers Guide TOC}}<br /> This section discusses how settlement workers can make useful referrals for more legal information or for legal advice and how to help your client prepare for the next step.<br /> <br /> You've helped your client identify a legal issue and have shown them where to find some legal information. Many clients will need more legal information or help understanding the legal information than you, as a settlement worker, can provide. <br /> <br /> It is not the role of a settlement worker to provide ongoing assistance to clients with legal issues. However, you can help by showing clients:<br /> <br /> * where they can go for more legal help, and<br /> * what they can do to prepare.<br /> <br /> The [http://www.clicklaw.bc.ca/helpmap Clicklaw HelpMap] is a good tool to use with clients so they can then use the website themselves. You can show them how to find agencies in their community as well as details such as:<br /> <br /> * contact information for the agency,<br /> * whether the agency provides help over the phone, drop in or by appointment,<br /> * hours,<br /> * whether there is a fee,<br /> * if there a low income eligibility requirement for the service, and<br /> * if an interpreter will be provided<br /> <br /> You’ve already told your client that you can only provide basic legal information. This will help them understand the reason why you are showing them where they can go for more legal help.<br /> <br /> ==Help a client prepare for the next step==<br /> <br /> Clients will benefit from being well prepared before going to another agency, meeting with a community legal advocate or meeting with a lawyer. Free and low-cost legal advice and representation services have limited time available for each client. When the client comes prepared, the person they see has more time to provide legal advice. <br /> <br /> Clients who pay for their lawyer themselves will get the most value for their money if they are prepared. Preparation can include learning more about their legal issue, organizing information about their situation and understanding more about the services they will receive. Encourage your client to learn more about their legal issue. You have shown them where to find legal information and have perhaps provided some print information. Explain the benefits of using this information to better understand their legal issue. <br /> <br /> Clients can also prepare by following a few basic steps to organize information about their situation ahead of time. Encourage clients to:<br /> <br /> * write down what happened, in the order it happened, with dates,<br /> * write out their questions,<br /> * bring all documents to the meeting, including their contact information, and <br /> * check before the meeting if an interpreter is provided, if necessary, and make arrangements to have someone there to help them if interpreters are not provided.<br /> <br /> {{Video <br /> |video = {{#ev:youtube|H7b5ZQXT7xc|500|left|Making Effective Referrals}}<br /> }}<br /> {{REVIEWED | reviewer = [[Drew Jackson]], March 2014}}<br /> <br /> {{Settlement Workers Guide Navbox}}<br /> {{Creative Commons for Settlement Workers Guide}}<br /> __NOGLOSSARY__</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Settlement_Workers_Guide_to_Finding_Legal_Help&diff=20630 2014-04-10T22:14:11Z

<p>Brenda Rose: </p> <hr /> <div>{{Settlement Workers Guide TOC}}<br /> If your client has a legal issue, you can point them to legal information so they can learn more about the law and consider what to do next. If they are having trouble understanding the legal information or if they need legal advice, you can show them how to find legal help. This section describes the different kinds of legal help and how to access them.<br /> <br /> There are three kinds of legal help.<br /> <br /> #'''More legal information''' may be available from an organization or a community advocate that specializes or knows more about the topic. For example, if the legal issue is housing, you may refer the client to the [http://www.clicklaw.bc.ca/helpmap/service/1085 Tenant Infoline] operated by [http://www.clicklaw.bc.ca/organization/solveproblems/1021 TRAC Tenant Resource &amp; Advisory Centre]. Another useful referral is [http://www.clicklaw.bc.ca/helpmap/service/1045 Dial-A-Law]. Dial-A-Law is an online library of print information and recordings prepared by lawyers. It offers general information on many legal topics in English, Chinese and Punjabi.<br /> #'''Legal advice''' is available from lawyers or others who are qualified to give legal advice. For example, you may refer your client to a free legal clinic ([http://www.clicklaw.bc.ca/organization/helpmap/1052 Access ProBono]) or to see a duty counsel lawyer at a courthouse ([http://www.clicklaw.bc.ca/organization/helpmap/1024 Legal Services Society]).<br /> #'''Legal representation''' is when a lawyer or another qualified legal professional represents the client in their dispute. For example, you may show your client information about how to find a lawyer using the [http://www.clicklaw.bc.ca/ Clicklaw] link Legal help &amp; lawyers – finding legal help. They would see services like the [http://www.clicklaw.bc.ca/helpmap/service/1044 Lawyer Referral Service], which is provided by the [http://www.clicklaw.bc.ca/organization/helpmap/1006 Canadian Bar Association, BC Branch]. They provide a half hour meeting with a lawyer for a fee of $25.<br /> <br /> '''''Settlement workers can NOT refer clients to a specific lawyer.'''''<br /> <br /> ==Find legal help in your community==<br /> <br /> You can use the [http://www.clicklaw.bc.ca/helpmap HelpMap] on [http://www.clicklaw.bc.ca/ Clicklaw] to find legal information and legal help in communities around BC. HelpMap has information on free and low-cost legal help services. It lists all legal aid offices, pro bono clinics, community legal advocates, family justice centres, courthouse libraries and more. <br /> <br /> It provides information about hours, service restrictions, as well as direct links to the organizations’ websites so you can find more detailed information. Use [http://www.clicklaw.bc.ca/helpmap HelpMap] to search for services by community, type of legal issue, type of service, and language.<br /> <br /> For example, if you are looking for family law advice for your client in Surrey, enter &quot;Surrey,&quot; click on &quot;GO&quot; and then select &quot;Family Law&quot; and &quot;Legal advice, representation or advocacy.&quot; You can also narrow your search by the language that the service is offered in. Many of these services in other languages are provided over the telephone, where a third party interpreter is brought onto the call.<br /> <br /> Some services have restrictions on who they can help. For example, [http://www.clicklaw.bc.ca/helpmap/service/1053 Legal Aid] and [http://www.clicklaw.bc.ca/helpmap/service/1040 Access ProBono] provide legal advice services to people with lower incomes. Some services are restricted to certain areas of law. For more tips on using Clicklaw and Clicklaw's HelpMap, visit [http://www.clicklaw.bc.ca www.clicklaw.bc.ca].<br /> <br /> ==Tools for settlement workers==<br /> [http://www.options.bc.ca/ Options Community Services] has developed one page &quot;Quick Links to Public Legal Information and Resources&quot; to help you navigate to resources on a variety of legal topics, including family law, wills and estates, housing, and legal services. For more information on Options Community Services, visit [http://www.options.bc.ca/immigrant-services/settlement-integration-program www.options.bc.ca].<br /> <br /> {{Video <br /> |video = {{#ev:youtube|hZvk4Jk7gPw|500|left|Finding Legal Help}}<br /> }}<br /> {{REVIEWED | reviewer = [[Drew Jackson]], March 2014}}<br /> <br /> {{Settlement Workers Guide Navbox}}<br /> {{Creative Commons for Settlement Workers Guide}}<br /> __NOGLOSSARY__</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Settlement_Workers_Guide_to_Finding_Legal_Information&diff=20629 2014-04-10T22:13:17Z

<p>Brenda Rose: </p> <hr /> <div>{{Settlement Workers Guide TOC}}<br /> This section is about finding legal information that is reliable, up to date and understandable. Knowing where to find such information is an important first step.<br /> <br /> ==Find legal information online==<br /> <br /> A good starting point is [http://www.clicklaw.bc.ca/ Clicklaw], a website that helps you find legal information on everyday legal topics. The information found through Clicklaw is produced by trusted organizations such as the [http://www.clicklaw.bc.ca/organization/solveproblems/1006 Canadian Bar Association British Columbia Branch], [http://www.clicklaw.bc.ca/organization/solveproblems/1024 Legal Services Society] and [http://www.clicklaw.bc.ca/organization/solveproblems/1021 TRAC Tenant Resource &amp; Advisory Centre] and is:<br /> * specifically written for people in BC,<br /> * written in plain language, and <br /> * up to date.<br /> <br /> The website includes [http://clicklaw.bc.ca/solveproblems/questions common questions], links to legal information and the [http://clicklaw.bc.ca/helpmap HelpMap] to find legal services across BC. Clicklaw is a program of [http://www.courthouselibrary.ca/ Courthouse Libraries BC]. <br /> <br /> Examples of topics include debt, family law, health, housing, rights &amp; citizenship, abuse &amp; family violence and the court system. <br /> <br /> You can search for information by [http://www.clicklaw.bc.ca/solveproblems/alltopics topic] and by [http://www.clicklaw.bc.ca/content/languages language]. Searching by language can be helpful for clients who read languages other than English but it is important to know that the amount of legal information available in other languages is limited. The legal information your client needs may be available only in English.<br /> <br /> If you use a search engine like Google to find legal information, it is very important that you ask the following questions:<br /> <br /> *'''What is the jurisdiction?''' Make sure the information is for people in BC. For example, the law in Alberta, Ontario or the US may not be the same as in BC. <br /> *'''Is the website easy to read and clear?''' Plain language information that is well organized makes it easier for people to understand legal concepts.<br /> *'''Who created the information?''' Look for who produced the information and check their credentials.<br /> *'''Is the information up to date?''' Good online information will show when it was written or last updated. Laws can change at any time, so finding current information is important.<br /> *'''Is the site asking you to pay a fee?''' Some websites provide legal information as a way to attract customers. The information may be limited.<br /> <br /> When you use [http://www.clicklaw.bc.ca/ Clicklaw] or see a result from Clicklaw in your Google search, you know editors and contributors have done this work for you. You can trust the legal information you find through Clicklaw.<br /> <br /> ==Find legal information booklets and other print information== <br /> <br /> Most legal information booklets are available electronically on [http://www.clicklaw.bc.ca/ Clicklaw]. Publications can be printed from the online version, or they can be ordered. For information on how to order print copies of booklets, brochures or pamphlets, check the inside or back cover. Or, check the website of the organization that produces the information. <br /> <br /> For example, the [http://www.lss.bc.ca/ Legal Society Services of BC] provides information on how to order the booklet ''[http://www.clicklaw.bc.ca/resource/1058 Living Together or Living Apart]''.<br /> <br /> ==Select legal information==<br /> <br /> You can help your client select the information that is best suited for them. Print information in other languages, if available, may be helpful as a starting point. Clients need to know the amount of legal information available in other languages is limited. If your client has access to a computer, perhaps an online video would be best, or reading information online. <br /> <br /> Helping clients determine what level of detail is a good idea at this point. Would a general overview be the most help or do they need more information such as a self-help guide or a step-by-step list of instructions? <br /> <br /> You can explain the choices available and show them where they can get more detailed information if they need it.<br /> <br /> {{Video <br /> |video = {{#ev:youtube|r2tDlKuQTAQ|500|left|Finding Legal Information}}<br /> }}<br /> {{REVIEWED | reviewer = [[Drew Jackson]], March 2014}}<br /> <br /> {{Settlement Workers Guide Navbox}}<br /> {{Creative Commons for Settlement Workers Guide}}<br /> __NOGLOSSARY__</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Settlement_Workers_Guide_to_Identifying_Your_Client%27s_Legal_Needs&diff=20628 2014-04-10T22:12:07Z

<p>Brenda Rose: </p> <hr /> <div>{{Settlement Workers Guide TOC}}<br /> An important part of a settlement worker’s job is interviewing clients to assess their needs. Clients may need help getting a job, finding housing, managing money, or dealing with a family dispute. Many of these topics have both legal and non-legal issues. As part of the assessment interview, you can help identify legal issues by asking the client to tell you more about their situation. Here are some examples.<br /> <br /> ==Housing==<br /> <br /> Your client asks for help finding a new place to live. By itself, this is not a legal issue, but once you ask for more information, it may become one:<br /> <br /> ::''“Our landlord told us we had to leave right away. If we don’t leave by next week he’ll call the police.”''<br /> <br /> You can explain that there are rules for tenants and landlords and show them what information is available online, what brochures they can get and where they can find others who can help with more information or legal advice.<br /> <br /> Another client, when telling you why she needs to move, may say:<br /> <br /> ::''“My husband says he wants a divorce and I have to move out.”''<br /> <br /> You can explain that family law has rules for couples who are separating and divorcing. Help her find family law information online or give her some booklets. You can explain where she can get legal advice.<br /> <br /> ==Managing money==<br /> <br /> A client asks about getting a credit card. Perhaps they have questions about how long it will take to pay off a card if they only pay a little, which is not a legal issue. However, if the client says:<br /> ::''“I need a new credit card because the one I have now won’t work anymore. The collection company is sending me letters.”''<br /> This is a problem that the law can help with. You can explain that this is called consumer debt and show them where they can get information and tell them where they might go for more help.<br /> <br /> ==Finding a job==<br /> <br /> Your client asks for help finding a new job. When you ask what happened at the previous job they could say:<br /> <br /> ::''“I showed up for work yesterday and my boss fired me for no reason.”''<br /> <br /> Now this has become a legal issue. You can provide general information about employment law and where to get more help. <br /> <br /> Once you recognize that your client has a legal issue, it helps to describe it as a legal topic.<br /> <br /> ::{| width=&quot;65%&quot; class=&quot;wikitable&quot;<br /> !style=&quot;width: 50%&quot;|'''Client says:'''<br /> !style=&quot;width: 50%&quot;|'''Legal topic:'''<br /> |-<br /> |''My tenant refuses to leave''<br /> |residential tenancy <br /> |-<br /> |''My boss fired me for no reason''<br /> |employment law <br /> |-<br /> |''My husband wants a divorce''<br /> |family law<br /> |-<br /> |''A collection company says they'll take my car back''<br /> |consumer law<br /> |}<br /> <br /> The more you know about legal topics, the more likely you will recognize them as your client explains their situation. One way to learn about everyday legal topics is to go to the [http://www.clicklaw.bc.ca/ Clicklaw]. Click on a topic in the [http://www.clicklaw.bc.ca/solveproblems Solve Problems] section and you will see a list of subjects included in that topic. Or you can click on [http://www.clicklaw.bc.ca/solveproblems/alltopicsaz all topics &amp; subtopics A – Z] at the bottom of the [http://www.clicklaw.bc.ca/solveproblems Solve Problems] section. <br /> <br /> For example, the topic Housing, tenancy and neighbours covers all these subjects:<br /> <br /> #Builders liens<br /> #Buying, owning, selling a home<br /> #Condominiums &amp; housing co-ops<br /> #Homelessness<br /> #Mortgages<br /> #Neighbours<br /> #Tenants &amp; landlords<br /> <br /> {{Video <br /> |video = {{#ev:youtube|PcH2m8dz3YA|500|left|Identifying Your Client's Legal Needs}}<br /> }}<br /> {{REVIEWED | reviewer = [[Drew Jackson]], March 2014}}<br /> <br /> {{Settlement Workers Guide Navbox}}<br /> {{Creative Commons for Settlement Workers Guide}}<br /> __NOGLOSSARY__</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Settlement_Workers_Guide_to_What_is_Legal_Information_and_What_is_Legal_Advice&diff=20627 2014-04-10T22:11:03Z

<p>Brenda Rose: </p> <hr /> <div>{{Settlement Workers Guide TOC}}<br /> Understanding the difference between legal information and legal advice is very important. In this section, you will learn how they are different, and why it is important that your client also understands the difference. <br /> <br /> ==Legal information==<br /> <br /> ''Legal information'' helps people understand the law and the legal system. Legal information is available to the public, both on websites and in print. Clients may need your help finding and understanding legal information. If they need further assistance, you can show them where to go for more legal information or for legal advice. <br /> <br /> '''''As a settlement worker, you can only assist your client with legal information.'''''<br /> <br /> ==Legal advice==<br /> <br /> ''Legal advice'' is telling a client how the law applies to their situation or what they should do about their legal problem. Generally only lawyers provide legal advice. There are some exceptions where trained people supervised by lawyers can give legal advice. For example, law students in the [http://www.clicklaw.bc.ca/helpmap/service/1035 Law Students Legal Advice Program] (LSLAP) are supervised by lawyers and can give legal advice. Community legal advocates who are supervised by lawyers may be able to give some legal advice such as telling somebody how to apply for a protection order or help you dispute an eviction notice. <br /> <br /> Lawyers are regulated by the [http://www.lawsociety.bc.ca/ Law Society of British Columbia], which sets and enforces standards of professional conduct for lawyers.<br /> <br /> Here are some examples of the differences between legal information and legal advice.<br /> <br /> ::{| width=&quot;65%&quot;<br /> !style=&quot;width: 2%&quot;| <br /> !style=&quot;width: 48%&quot;|'''LEGAL INFORMATION<br /> <br /> Settlement workers CAN:<br /> '''<br /> !style=&quot;width: 2%&quot;| <br /> !style=&quot;width: 48%&quot;|'''LEGAL ADVICE <br /> <br /> Settlement workers CAN NOT:<br /> '''<br /> |-<br /> |[[File:Green check.svg|15px]] || Help clients identify a legal issue<br /> |[[File:Red x.svg|15px]] || Tell clients what they can expect a lawyer or judge to say<br /> |-<br /> |[[File:Green check.svg|15px]] || Show clients online and print information that can help them with their legal issue<br /> |[[File:Red x.svg|15px]] || Tell clients they have a good case<br /> |-<br /> |[[File:Green check.svg|15px]] || Tell clients about free legal workshops available to the public<br /> |[[File:Red x.svg|15px]] || Tell clients how much money they should expect to get <br /> |-<br /> |[[File:Green check.svg|15px]] || Provide clients with information on how to find legal advice<br /> |[[File:Red x.svg|15px]] || Tell clients that they need to see a mediator or that they need to go to court<br /> |-<br /> |[[File:Green check.svg|15px]] || Show clients where they can get information on how to prepare before going to get legal advice<br /> |[[File:Red x.svg|15px]] || Tell clients what documents to file in court<br /> |-<br /> | ||<br /> |[[File:Red x.svg|15px]] || Tell clients what words to use in filling out a legal form or fill out the document for them, for example, an application to change a court order or appeal a decision<br /> |-<br /> | ||<br /> |[[File:Red x.svg|15px]] || Explain a lawyer’s letter <br /> |-<br /> | ||<br /> |[[File:Red x.svg|15px]] || Interpret legal advice being given to a client or translate legal documents for a client<br /> |}<br /> <br /> ==Important differences between legal information and legal advice for settlement workers==<br /> <br /> Settlement workers may be the first point of contact for a client with a legal issue. Helping clients at this early stage is very important. Workers who understand the difference between legal information and legal advice will have the confidence to help their client:<br /> <br /> * identify the legal issue,<br /> * find and understand some of the legal information that can help, and <br /> * know where they can go to next if they need more information or if they need legal advice.<br /> <br /> This is also an opportunity to help clients understand your role and the difference between legal information and advice. Clients who are new to Canada may not understand the legal system here. They may be upset because of the situation, and could think the legal information you have provided is legal advice. They may see you as the ‘expert’ and leave the office thinking they have talked to a lawyer or have been given legal advice. <br /> <br /> It is important that you tell your client that you are NOT a lawyer and that your CAN NOT provide legal advice. You might say:<br /> <br /> :''“As a settlement worker, I cannot give you legal advice, but I can help you find general information about the law or find a service where you can get more legal information and advice.”''<br /> <br /> Or<br /> <br /> :''“It sounds like you may need legal advice, since that question is specific to your situation. While I can’t tell you what to do, I can show you how to find information on this topic and I can tell you some places where you may get legal advice.”''<br /> <br /> If a client asks, ‘What can I do?’ Your answer is limited to providing legal information and legal referrals. <br /> <br /> For example:<br /> <br /> :''My landlord says I have to move out next week. Do I have to?''<br /> <br /> :''You might say: “I can’t tell you if you have to move or not, but I can show you some information that may help you understand the rules for tenants and landlords. If you still don’t know what to do, I can help you find somebody else to talk to who can help.”''<br /> <br /> {{Tipsbox<br /> | width =60%<br /> | tips = Always point to the legal information you are giving your client, whether it is online or in print. For example, if a client asks if their landlord can make them move out, show them the website or brochure and point to the section on tenants’ rights and evictions. Don’t rely on your memory – you might give outdated information.<br /> <br /> }}<br /> <br /> {{Video <br /> |video = {{#ev:youtube|Nm_euUEXg_Y|500|left|What Is Legal Information &amp; What Is Legal Advice}}<br /> }}<br /> {{REVIEWED | reviewer = [[Drew Jackson]], March 2014}}<br /> <br /> {{Settlement Workers Guide Navbox}}<br /> {{Creative Commons for Settlement Workers Guide}}<br /> __NOGLOSSARY__</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Settlement_Workers_Guide_to_Helping_Clients_with_Legal_Information_and_Legal_Referrals&diff=20626 2014-04-10T22:05:37Z

<p>Brenda Rose: </p> <hr /> <div>{{Cover Thumbnail<br /> |filename = Settlement Workers Guide cover image.jpg<br /> |title = ''Settlement Workers Guide to Helping Clients ''}}{{Clicklaw Wikibooks Badge}}{{Learn &amp; Teach Series Badge}}<br /> {{Export_Badge<br /> |SavedBookName = Settlement_Workers_Guide<br /> }}<br /> Settlement workers and others working with immigrants are often the first point of contact for people who may not know that the law can help with their problem. Providing legal information and referrals at this early stage can help clients learn about the law, the legal system and where they can go for more help. This &quot;how to&quot; guide for settlement workers and others working with immigrants in BC covers how to identify when a client may have a legal issue, how to find legal information and help, and how to make effective legal referrals.<br /> <br /> There are four ways to access the information in this guide. You can [[Settlement_Workers_Guide_to_Helping_Clients_with_Legal_Information_and_Legal_Referrals#Learning_Videos|watch the videos]], read online, download the document onto your device, or print the information. Suggested uses include orientation for new staff or viewing a video in a staff meeting to start discussion. <br /> <br /> ==Contents==<br /> <br /> *'''[[Settlement Workers Guide to What is Legal Information and What is Legal Advice|What is Legal Information and What is Legal Advice?]]'''<br /> **[[Settlement Workers Guide to What is Legal Information and What is Legal Advice#Legal information|Legal information]]{{·}} [[Settlement Workers Guide to What is Legal Information and What is Legal Advice#Legal advice|Legal advice]]{{·}} [[Settlement Workers Guide to What is Legal Information and What is Legal Advice#Important differences between legal information and legal advice for settlement workers|Important differences between legal information and legal advice]]<br /> <br /> *'''[[Settlement Workers Guide to Identifying Your Client's Legal Needs|Identify Your Client's Legal Needs]]'''<br /> **[[Settlement Workers Guide to Identifying Your Client's Legal Needs#Housing|Housing]]{{·}} [[Settlement Workers Guide to Identifying Your Client's Legal Needs#Managing money|Managing money]]{{·}} [[Settlement Workers Guide to Identifying Your Client's Legal Needs#Finding a job|Finding a job]] <br /> <br /> *'''[[Settlement Workers Guide to Finding Legal Information|Finding Legal Information]]'''<br /> ** [[Settlement Workers Guide to Finding Legal Information#Find legal information online|Find legal information online]]{{·}} [[Settlement Workers Guide to Finding Legal Information#Find legal information booklets and other print information|Find legal information booklets and other print information]]{{·}} [[Settlement Workers Guide to Finding Legal Information#Select legal information|Select legal information]]<br /> <br /> *'''[[Settlement Workers Guide to Finding Legal Help|Finding Legal Help]]'''<br /> ** [[Settlement Workers Guide to Finding Legal Help#Find legal help in your community|Find legal help in your community]]{{·}} [[Settlement Workers Guide to Finding Legal Help#Tools for settlement workers|Tools for settlement workers]]<br /> <br /> *'''[[Settlement Workers Guide to Making Effective Referrals|Making Effective Referrals]]'''<br /> ** [[Settlement Workers Guide to Making Effective Referrals#Help a client prepare for the next step|Help a client prepare for the next step]]<br /> <br /> ==Learning Videos==<br /> The videos can be viewed all at once or one at a time. <br /> <br /> {|<br /> |- valign=top<br /> |{{#ev:youtube|Ivf2K29I6Lo|250|auto|'''Introduction to Making a Legal Referral'''}} <br /> |{{#ev:youtube|Nm_euUEXg_Y|250|auto|'''What Is Legal Information &amp; Legal Advice'''}}<br /> |{{#ev:youtube|PcH2m8dz3YA|250|auto|'''Identifying Your Client's Legal Needs'''}} <br /> |- valign=top<br /> |{{#ev:youtube|r2tDlKuQTAQ|250|auto|'''Finding Legal Information'''}}<br /> |{{#ev:youtube|hZvk4Jk7gPw|250|auto|'''Finding Legal Help'''}} <br /> |{{#ev:youtube|H7b5ZQXT7xc|250|auto|'''Making Effective Referrals'''}} <br /> |}<br /> <br /> ==About this Wikibook==<br /> <br /> * [[About the Settlement Workers Guide to Helping Clients with Legal Information and Legal Referrals Wikibook|About the ''Settlement Workers Guide to Helping Clients'']]<br /> <br /> * Learn more about [[Clicklaw Wikibooks]]<br /> <br /> {{REVIEWED | reviewer = [[Drew Jackson]], March 2014}}<br /> <br /> {{Settlement Workers Guide Navbox}}<br /> {{Creative Commons for Settlement Workers Guide}}<br /> __NOGLOSSARY__</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=About_the_Settlement_Workers_Guide_to_Helping_Clients_with_Legal_Information_and_Legal_Referrals_Wikibook&diff=20625 2014-04-10T22:04:36Z

<p>Brenda Rose: </p> <hr /> <div>{{DEMOWARNING}}<br /> {{Settlement Workers Guide TOC}}<br /> Settlement workers and others working with immigrants are often the first point of contact for people who may not know that the law can help with their problem. Providing legal information and referrals at this early stage can help clients learn about the law, the legal system and where they can go for more help. This &quot;how to&quot; guide for settlement workers and others working with immigrants in BC covers how to identify when a client may have a legal issue, how to find legal information and help, and how to make effective legal referrals.<br /> <br /> There are four ways to access the information in this guide. You can watch the videos, read online, download the document onto your device, or print the information. Suggested uses include orientation for new staff or viewing a video in a staff meeting to start discussion. <br /> <br /> [[File:Creativecommons.png|80px|left|link=]] <br /> The ''Settlement Workers Guide to Helping Clients with Legal Information and Legal Referrals'' &amp;copy; Immigrant PLEI Consortium (IPC) is, except for the images, licensed under a Creative Commons [[Clicklaw Wikibooks Copyright Guide|Attribution-NonCommercial-ShareAlike 2.5 Canada Licence]]. This licence lets others share, reuse, remix, and build upon the work non-commercially, as long as they credit the copyright holder and license their new creations under the identical terms.<br /> <br /> ==Acknowledgements==<br /> <br /> This guide was developed through the collaborative efforts of the Immigrant PLEI Consortium (IPC) and the following agencies: <br /> <br /> * [[Courthouse Libraries BC]],<br /> * [http://www.justiceeducation.ca Justice Education Society],<br /> * [http://www.lss.bc.ca Legal Services Society (LSS)],<br /> * [http://www.options.bc.ca Options Community Services], and <br /> * [[People’s Law School]]. <br /> <br /> [[File:Canadafederalgovernmentlogo.jpg|right|link=|150px]] <br /> [[File:BCgovernmentlogo.jpg|right|link=|150px]] <br /> The Immigrant PLEI Consortium (IPC) acknowledges the financial contribution of the Government of Canada and Province of British Columbia to this project.<br /> <br /> The partners would like to acknowledge work done by others that informed this project: <br /> <br /> * University of New South Wales, Faculty of Law ''[http://www.klc.unsw.edu.au/sites/klc.unsw.edu.au/files/doc/Referral_Roundabout.pdf Getting Off the Referral Roundabout: Effective Legal Referral]'', 2006 Workbook <br /> * UBC, Our Place and the Vancouver Foundation, ''[http://alivesociety.ca/ourplace/wp-content/uploads/2014/01/Legal-Services-Resource-Guide.pdf Legal Services Resource Guide]'', January 2014<br /> *Legal Services Society's ''[http://www.lss.bc.ca/assets/legalAid/CPOManualSept2013.pdf Community Partners Orientation Manual]'', September 2013<br /> <br /> ==Immigrant PLEI Consortium (IPC)==<br /> <br /> [[File:IPC.png|frameless|left|150px|link=]] The Justice Education Society is the lead agency of a consortium of service agencies that use a collaborative model to provide legal education and information to immigrant communities. The project, which involves 12 Lower Mainland organizations, has developed public legal education resources in a number of languages.<br /> <br /> [[image:Settlement Workers Guide cover image.jpg|thumb|left|300px|Cover of the print edition]]<br /> {{REVIEWED | reviewer = [[Drew Jackson]], March 2014}}<br /> <br /> {{Settlement Workers Guide Navbox}}<br /> __NOGLOSSARY__</div>

Brenda Rose https://wiki.clicklaw.bc.ca/index.php?title=Settlement_Workers_Guide_to_Finding_Legal_Help&diff=20624 2014-04-10T22:01:33Z

<p>Brenda Rose: </p> <hr /> <div>{{DEMOWARNING}} <br /> {{Settlement Workers Guide TOC}}<br /> If your client has a legal issue, you can point them to legal information so they can learn more about the law and consider what to do next. If they are having trouble understanding the legal information or if they need legal advice, you can show them how to find legal help. This section describes the different kinds of legal help and how to access them.<br /> <br /> There are three kinds of legal help.<br /> <br /> #'''More legal information''' may be available from an organization or a community advocate that specializes or knows more about the topic. For example, if the legal issue is housing, you may refer the client to the [http://www.clicklaw.bc.ca/helpmap/service/1085 Tenant Infoline] operated by [http://www.clicklaw.bc.ca/organization/solveproblems/1021 TRAC Tenant Resource &amp; Advisory Centre]. Another useful referral is [http://www.clicklaw.bc.ca/helpmap/service/1045 Dial-A-Law]. Dial-A-Law is an online library of print information and recordings prepared by lawyers. It offers general information on many legal topics in English, Chinese and Punjabi.<br /> #'''Legal advice''' is available from lawyers or others who are qualified to give legal advice. For example, you may refer your client to a free legal clinic ([http://www.clicklaw.bc.ca/organization/helpmap/1052 Access ProBono]) or to see a duty counsel lawyer at a courthouse ([http://www.clicklaw.bc.ca/organization/helpmap/1024 Legal Services Society]).<br /> #'''Legal representation''' is when a lawyer or another qualified legal professional represents the client in their dispute. For example, you may show your client information about how to find a lawyer using the [http://www.clicklaw.bc.ca/ Clicklaw] link Legal help &amp; lawyers – finding legal help. They would see services like the [http://www.clicklaw.bc.ca/helpmap/service/1044 Lawyer Referral Service], which is provided by the [http://www.clicklaw.bc.ca/organization/helpmap/1006 Canadian Bar Association, BC Branch]. They provide a half hour meeting with a lawyer for a fee of $25.<br /> <br /> '''''Settlement workers can NOT refer clients to a specific lawyer.'''''<br /> <br /> ==Find legal help in your community==<br /> <br /> You can use the [http://www.clicklaw.bc.ca/helpmap HelpMap] on [http://www.clicklaw.bc.ca/ Clicklaw] to find legal information and legal help in communities around BC. HelpMap has information on free and low-cost legal help services. It lists all legal aid offices, pro bono clinics, community legal advocates, family justice centres, courthouse libraries and more. <br /> <br /> It provides information about hours, service restrictions, as well as direct links to the organizations’ websites so you can find more detailed information. Use [http://www.clicklaw.bc.ca/helpmap HelpMap] to search for services by community, type of legal issue, type of service, and language.<br /> <br /> For example, if you are looking for family law advice for your client in Surrey, enter &quot;Surrey,&quot; click on &quot;GO&quot; and then select &quot;Family Law&quot; and &quot;Legal advice, representation or advocacy.&quot; You can also narrow your search by the language that the service is offered in. Many of these services in other languages are provided over the telephone, where a third party interpreter is brought onto the call.<br /> <br /> Some services have restrictions on who they can help. For example, [http://www.clicklaw.bc.ca/helpmap/service/1053 Legal Aid] and [http://www.clicklaw.bc.ca/helpmap/service/1040 Access ProBono] provide legal advice services to people with lower incomes. Some services are restricted to certain areas of law. For more tips on using Clicklaw and Clicklaw's HelpMap, visit [http://www.clicklaw.bc.ca www.clicklaw.bc.ca].<br /> <br /> ==Tools for settlement workers==<br /> [http://www.options.bc.ca/ Options Community Services] has developed one page &quot;Quick Links to Public Legal Information and Resources&quot; to help you navigate to resources on a variety of legal topics, including family law, wills and estates, housing, and legal services. For more information on Options Community Services, visit [http://www.options.bc.ca/immigrant-services/settlement-integration-program www.options.bc.ca].<br /> <br /> {{Video <br /> |video = {{#ev:youtube|hZvk4Jk7gPw|500|left|Finding Legal Help}}<br /> }}<br /> {{REVIEWED | reviewer = [[Drew Jackson]], March 2014}}<br /> <br /> {{Settlement Workers Guide Navbox}}<br /> {{Creative Commons for Settlement Workers Guide}}<br /> __NOGLOSSARY__</div>

Brenda Rose