A Provincial Government Worker Was Abusive to Me - Revision history

Desy Wahyuni: Desy moved page A provincial government worker was abusive to me to A Provincial Government Worker Was Abusive to Me

2017-05-01T22:12:34Z

Desy moved page A provincial government worker was abusive to me to A Provincial Government Worker Was Abusive to Me

← Older revision	Revision as of 22:12, 1 May 2017
(No difference)

Nate Russell at 20:46, 18 April 2017

2017-04-18T20:46:23Z

← Older revision		Revision as of 20:46, 18 April 2017
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	{{Template:Legal Help Guide TOC}}If you believe that a <span class="noglossary">decision</span> or <span class="noglossary">action</span> of a provincial public agency has been unfair, rude, unduly slow, negligent, arbitrary, oppressive or unlawful, you can make a complaint to the [~~https://www.bcombudsperson.ca/~~ Office of the Ombudsperson]. The Ombudsperson can deal with complaints about provincial government ministries, municipal and regional governments, Crown corporations and government boards. It can also deal with complaints about the following public agencies:		{{Template:Legal Help Guide TOC}}If you believe that a <span class="noglossary">decision</span> or <span class="noglossary">action</span> of a provincial public agency has been unfair, rude, unduly slow, negligent, arbitrary, oppressive or unlawful, you can make a complaint to the [[Ombudsperson\|Office of the Ombudsperson]]. The Ombudsperson can deal with complaints about provincial government ministries, municipal and regional governments, Crown corporations and government boards. It can also deal with complaints about the following public agencies:

	* British Columbia government ministries, including complaints regarding income assistance and the Family Maintenance Enforcement Program;		* British Columbia government ministries, including complaints regarding income assistance and the Family Maintenance Enforcement Program;

Neil Chantler at 00:05, 11 April 2017

2017-04-11T00:05:31Z

← Older revision		Revision as of 00:05, 11 April 2017
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	If you believe that a <span class="noglossary">decision</span> or <span class="noglossary">action</span> of a provincial public agency has been unfair, rude, unduly slow, negligent, arbitrary, oppressive or unlawful, you can make a complaint to the [https://www.bcombudsperson.ca/ Office of the Ombudsperson]. The Ombudsperson can deal with complaints about provincial government ministries, municipal and regional governments, Crown corporations and government boards. It can also deal with complaints about the following public agencies:		{{Template:Legal Help Guide TOC}}If you believe that a <span class="noglossary">decision</span> or <span class="noglossary">action</span> of a provincial public agency has been unfair, rude, unduly slow, negligent, arbitrary, oppressive or unlawful, you can make a complaint to the [https://www.bcombudsperson.ca/ Office of the Ombudsperson]. The Ombudsperson can deal with complaints about provincial government ministries, municipal and regional governments, Crown corporations and government boards. It can also deal with complaints about the following public agencies:

	* British Columbia government ministries, including complaints regarding income assistance and the Family Maintenance Enforcement Program;		* British Columbia government ministries, including complaints regarding income assistance and the Family Maintenance Enforcement Program;

Neil Chantler at 00:04, 11 April 2017

2017-04-11T00:04:02Z

← Older revision		Revision as of 00:04, 11 April 2017
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	{{Tipsbox		{{Tipsbox
	\| width = 70%		\| width = 70%
	\| tips = The Ombudsperson may refuse to investigate if you have not used an internal review process. For example, many decisions [[I have been denied or cut off welfare\|denying welfare benefits]] can be reviewed and repealed under the ''Employment and Income Assistance Act''. Use that review/appeal process first before going to the ~~Ombudsman~~.		\| tips = The Ombudsperson may refuse to investigate if you have not used an internal review process. For example, many decisions [[I have been denied or cut off welfare\|denying welfare benefits]] can be reviewed and repealed under the ''Employment and Income Assistance Act''. Use that review/appeal process first before going to the Ombudsperson.
	}}		}}

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	See the [[Resource List for Legal Help for British Columbians\|Resource List]] for a list of helpful resources. Your best bets are:		See the [[Resource List for Legal Help for British Columbians\|Resource List]] for a list of helpful resources. Your best bets are:
	*[[~~Ombudsman~~]], including the Ombudsperson website, which has "useful contacts" to make complaints about nongovernmental service providers such as lawyers, doctors and banks.		*[[Ombudsperson]], including the Ombudsperson website, which has "useful contacts" to make complaints about nongovernmental service providers such as lawyers, doctors and banks.
	*The ''Law Students' Legal Advice Program Manual'' chapter on "[http://www.clicklaw.bc.ca/resource/1740 Public Complaints Procedures]."		*The ''Law Students' Legal Advice Program Manual'' chapter on "[http://www.clicklaw.bc.ca/resource/1740 Public Complaints Procedures]."
	*[[Access Pro Bono]], [[Lawyer Referral Service]], and [[Private Bar Lawyers\|private bar lawyers]].		*[[Access Pro Bono]], [[Lawyer Referral Service]], and [[Private Bar Lawyers\|private bar lawyers]].

Neil Chantler at 00:00, 11 April 2017

2017-04-11T00:00:20Z

← Older revision		Revision as of 00:00, 11 April 2017
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	If you believe that a decision or action of a provincial public agency has been unfair, rude, unduly slow, negligent, arbitrary, oppressive or unlawful, you can make a complaint to the [https://www.bcombudsperson.ca/ Office of the Ombudsperson]. The Ombudsperson can deal with complaints about provincial government ministries, municipal and regional governments, Crown corporations and government boards. It can also deal with complaints about the following public agencies:		If you believe that a <span class="noglossary">decision</span> or <span class="noglossary">action</span> of a provincial public agency has been unfair, rude, unduly slow, negligent, arbitrary, oppressive or unlawful, you can make a complaint to the [https://www.bcombudsperson.ca/ Office of the Ombudsperson]. The Ombudsperson can deal with complaints about provincial government ministries, municipal and regional governments, Crown corporations and government boards. It can also deal with complaints about the following public agencies:

	* British Columbia government ministries, including complaints regarding income assistance and the Family Maintenance Enforcement Program;		* British Columbia government ministries, including complaints regarding income assistance and the Family Maintenance Enforcement Program;
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	Before meeting with a lawyer or advocate, complete the form [[Preparing for Your Interview]] included in this Guide. Make sure you bring copies of all documents relating to your case.		Before meeting with a lawyer or advocate, complete the form [[Preparing for Your Interview]] included in this Guide. Make sure you bring copies of all documents relating to your case.

	{{REVIEWED \| reviewer = [[~~David Eby~~]], ~~January 2013~~}}		{{REVIEWED \| reviewer = [[Neil Chantler]], April 2017}}

	{{Template:Legal Help Guide Navbox\|type=problems}}		{{Template:Legal Help Guide Navbox\|type=problems}}

Neil Chantler: NC edits as requested

2017-04-10T23:59:07Z

NC edits as requested

← Older revision		Revision as of 23:59, 10 April 2017
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	~~{{Template:Legal Help Guide TOC}}~~If you believe that a ~~<span class="noglossary">~~decision~~</span>~~ or ~~<span class="noglossary">~~action~~</span>~~ of a provincial public agency has been unfair, rude, unduly slow, negligent, arbitrary, oppressive or unlawful, you can make a complaint to the [~~[Ombudsman\|BC Ombudsman]~~]. The ~~Ombudsman~~ can deal with complaints about provincial government ministries, municipal and regional governments, Crown corporations and government boards. It can also deal with complaints about hospitals, health agencies, schools, colleges~~, universities~~ and ~~self-regulated professions~~ such as the Law Society ~~of BC,~~ College of Physicians and Surgeons, ~~and Registered Nurses Association of British Columbia~~.		If you believe that a decision or action of a provincial public agency has been unfair, rude, unduly slow, negligent, arbitrary, oppressive or unlawful, you can make a complaint to the [https://www.bcombudsperson.ca/ Office of the Ombudsperson]. The Ombudsperson can deal with complaints about provincial government ministries, municipal and regional governments, Crown corporations and government boards. It can also deal with complaints about the following public agencies:

			* British Columbia government ministries, including complaints regarding income assistance and the Family Maintenance Enforcement Program;
			* Crown corporations such as ICBC and BC Hydro;
			* government boards such as WCB and the BC Human Rights Tribunal;
			* hospitals, health authorities, and health-related agencies such as Medical Services Plan and Pharmacare;
			* schools and school districts;
			* universities and colleges;
			* local governments; and
			* professional associations such as the Law Society and the College of Physicians and Surgeons.

			The Office of the Ombudsperson does not have jurisdiction to investigate complaints involving federal government ministries or programs, private corporations, the courts or the police.

	== First steps ==		== First steps ==
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	#If your complaint is about a <span class="noglossary">decision</span>, get reasons for the <span class="noglossary">decision</span>.		#If your complaint is about a <span class="noglossary">decision</span>, get reasons for the <span class="noglossary">decision</span>.
	#Ask if the agency has its own process for reviewing or appealing the <span class="noglossary">decision</span>. If so, use it.		#Ask if the agency has its own process for reviewing or appealing the <span class="noglossary">decision</span>. If so, use it.
	#If you are not satisfied with the agency's complaint resolution, complete and send in a [~~http~~://~~www.ombudsman.bc~~.ca/~~how-to-~~make-a-complaint complaint form] within one year of the <span class="noglossary">action</span> you are complaining about. (See [[~~Ombudsman~~]] in the [[Resource List for Legal Help for British Columbians\|Resource List]] for <span class="noglossary">contact</span> and website information on the BC ~~Ombudsman~~ complaint process.)		#If you are not satisfied with the agency's complaint resolution, complete and send in a [https://bcombudsperson.ca/complaints/make-online-complaint complaint form] within one year of the <span class="noglossary">action</span> you are complaining about. (See [[Ombudsperson]] in the [[Resource List for Legal Help for British Columbians\|Resource List]] for <span class="noglossary">contact</span> and website information on the BC Ombudsperson complaint process.) You can also file a complaint by telephone between the hours of 8:30 am and 4:30 pm, Monday to Friday: 1-800-567-3247.

	== What happens next ==		== What happens next ==

	You <span class="noglossary">will</span> be contacted by a worker from the Office of the ~~Ombudsman~~ to discuss your complaint. If the complaint proceeds, the public agency <span class="noglossary">will</span> be notified and asked to respond. If this does not resolve the complaint, the Office of the ~~Ombudsman~~ <span class="noglossary">will</span> conduct a further investigation and may make recommendations to the agency and, if necessary, to the legislature. For the most serious issues, the ~~Ombudsman~~ may issue a public report.		The Office of the Ombudsperson will first assess your complaint to determine whether or not it falls within the jurisdiction of the Ombudsperson. You <span class="noglossary">will</span> then be contacted by a worker from the Office of the Ombudsperson to discuss your complaint. If the complaint proceeds, the public agency <span class="noglossary">will</span> be notified and asked to respond. If this does not resolve the complaint, the Office of the Ombudsperson <span class="noglossary">will</span> conduct a further investigation and may make recommendations to the agency and, if necessary, to the legislature. For the most serious issues, the Ombudsperson may issue a public report.

			The Office of the Ombudsperson does not have the authority to <span class="noglossary">order</span> a public agency to take certain <span class="noglossary">action</span>. However, because the Ombudsperson reports directly to the BC Legislature, agencies usually do not ignore the Ombudsperson's recommendations.

	~~The Ombudsman does not have~~ the ~~authority~~ to ~~<span class="noglossary">order</span>~~ a public ~~agency to take certain <span class="noglossary">action</span>. However, because the Ombudsman reports directly~~ to the ~~BC Legislature, agencies usually do not ignore the Ombudsman's recommendations~~.		In any given case, the Ombudsperson may:
			* provide you with information about what steps to take to resolve a complaint;
			* resolve your complaint through consultation;
			* investigate your complaint about administrative unfairness;
			* make recommendations to a public authority; or
			* issue a report to the Legislative Assembly.

	If you are not happy with the investigation, you can <span class="noglossary">contact</span> the Manager of Investigations at the ~~Ombudsman~~'s office.		If you are not happy with the outcome of the Ombudsperson's investigation, you can <span class="noglossary">contact</span> the Manager of Investigations at the Ombudsperson's office.

	{{Tipsbox		{{Tipsbox
	\| width = 70%		\| width = 70%
	\| tips = The ~~Ombudsman~~ may refuse to investigate if you have not used an internal review process. For example, many decisions [[I have been denied or cut off welfare\|denying welfare benefits]] can be reviewed and repealed under the ''Employment and Income Assistance Act''. Use that review/appeal process first before going to the Ombudsman.		\| tips = The Ombudsperson may refuse to investigate if you have not used an internal review process. For example, many decisions [[I have been denied or cut off welfare\|denying welfare benefits]] can be reviewed and repealed under the ''Employment and Income Assistance Act''. Use that review/appeal process first before going to the Ombudsman.
	}}		}}

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	See the [[Resource List for Legal Help for British Columbians\|Resource List]] for a list of helpful resources. Your best bets are:		See the [[Resource List for Legal Help for British Columbians\|Resource List]] for a list of helpful resources. Your best bets are:
	*[[Ombudsman]], including the ~~Ombudsman~~ website, which has "useful contacts" to make complaints about nongovernmental service providers such as lawyers, doctors and banks.		*[[Ombudsman]], including the Ombudsperson website, which has "useful contacts" to make complaints about nongovernmental service providers such as lawyers, doctors and banks.
	*The ''Law Students' Legal Advice Program Manual'' chapter on "[http://www.clicklaw.bc.ca/resource/1740 Public Complaints Procedures]."		*The ''Law Students' Legal Advice Program Manual'' chapter on "[http://www.clicklaw.bc.ca/resource/1740 Public Complaints Procedures]."
	*[[Access Pro Bono]], [[Lawyer Referral Service]], and [[Private Bar Lawyers\|private bar lawyers]].		*[[Access Pro Bono]], [[Lawyer Referral Service]], and [[Private Bar Lawyers\|private bar lawyers]].

Drew Jackson: /* Where to get help */

2013-05-24T20:21:26Z

Where to get help

← Older revision		Revision as of 20:21, 24 May 2013
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	See the [[Resource List for Legal Help for British Columbians\|Resource List]] for a list of helpful resources. Your best bets are:		See the [[Resource List for Legal Help for British Columbians\|Resource List]] for a list of helpful resources. Your best bets are:
	*[[Ombudsman]], including the Ombudsman website, which has "useful contacts" to make complaints about nongovernmental service providers such as lawyers, doctors and banks.		*[[Ombudsman]], including the Ombudsman website, which has "useful contacts" to make complaints about nongovernmental service providers such as lawyers, doctors and banks.
	*The ''Law Students' Legal Advice Program Manual'' chapter on "[http://~~bit~~.ly/~~y6xyFr~~ Public Complaints Procedures]."		*The ''Law Students' Legal Advice Program Manual'' chapter on "[http://www.clicklaw.bc.ca/resource/1740 Public Complaints Procedures]."
	*[[Access Pro Bono]], [[Lawyer Referral Service]], and [[Private Bar Lawyers\|private bar lawyers]].		*[[Access Pro Bono]], [[Lawyer Referral Service]], and [[Private Bar Lawyers\|private bar lawyers]].

Drew Jackson at 00:17, 14 April 2013

2013-04-14T00:17:24Z

← Older revision		Revision as of 00:17, 14 April 2013
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	{{Template:Legal Help Guide Navbox\|type=problems}}		{{Template:Legal Help Guide Navbox\|type=problems}}

	{{Creative Commons
	~~\|title =~~ Legal Help ~~for British Columbians~~		{{Creative Commons for Legal Help Guide}}
	~~\|author = [[Cliff Thorstenson]] and [[Courthouse Libraries BC]]~~
	}}

Drew Jackson at 19:11, 13 April 2013

2013-04-13T19:11:37Z

← Older revision		Revision as of 19:11, 13 April 2013
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	Before meeting with a lawyer or advocate, complete the form [[Preparing for Your Interview]] included in this Guide. Make sure you bring copies of all documents relating to your case.		Before meeting with a lawyer or advocate, complete the form [[Preparing for Your Interview]] included in this Guide. Make sure you bring copies of all documents relating to your case.

	{{~~Template:Legal Help Guide Disclaimer~~}}		{{REVIEWED \| reviewer = [[David Eby]], January 2013}}

	{{Template:Legal Help Guide Navbox\|type=problems}}		{{Template:Legal Help Guide Navbox\|type=problems}}

			{{Creative Commons
			\|title = Legal Help for British Columbians
			\|author = [[Cliff Thorstenson]] and [[Courthouse Libraries BC]]
			}}

Drew Jackson: /* Where to get help */

2013-04-13T19:10:20Z

Where to get help

← Older revision		Revision as of 19:10, 13 April 2013
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	See the [[Resource List for Legal Help for British Columbians\|Resource List]] for a list of helpful resources. Your best bets are:		See the [[Resource List for Legal Help for British Columbians\|Resource List]] for a list of helpful resources. Your best bets are:
	*[[Ombudsman]], including the Ombudsman website, which has "useful contacts" to make complaints about nongovernmental service providers such as lawyers, doctors and banks.		*[[Ombudsman]], including the Ombudsman website, which has "useful contacts" to make complaints about nongovernmental service providers such as lawyers, doctors and banks.
	*The ''Law Students' Legal Advice Program Manual'' chapter on "[http://bit.ly/y6xyFr Public Complaints Procedures]".		*The ''Law Students' Legal Advice Program Manual'' chapter on "[http://bit.ly/y6xyFr Public Complaints Procedures]."
	*[[Access Pro Bono]], [[Lawyer Referral Service]], and [[Private Bar Lawyers\|private bar lawyers]].		*[[Access Pro Bono]], [[Lawyer Referral Service]], and [[Private Bar Lawyers\|private bar lawyers]].