Complaints and Appeals University of British Columbia (5:VIII) - Revision history

LSLAP at 19:02, 13 October 2025

2025-10-13T19:02:06Z

← Older revision		Revision as of 19:02, 13 October 2025
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	{{REVIEWED LSLAP \| date= August ~~23,~~ 2025}}		{{REVIEWED LSLAP \| date= 11 August 2025}}
	{{LSLAP Manual TOC\|expanded = complaints}}		{{LSLAP Manual TOC\|expanded = complaints}}

Nate Russell: /* B. The AMS Advocacy Office */

2025-10-03T22:32:05Z

B. The AMS Advocacy Office

← Older revision		Revision as of 22:32, 3 October 2025
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	'''The AMS Advocacy Office'''		'''The AMS Advocacy Office'''
	{{~~ResourcesLSLAP~~		{{ResourcesLSLAP_addressonline
	\| address = NEST 3119 - 6133 University Boulevard <br /> Vancouver, BC V6T 1Z1		\| address = NEST 3119 - 6133 University Boulevard <br /> Vancouver, BC V6T 1Z1
	\| online = [https://www.ams.ubc.ca/support-services/student-services/advocacy/ Website] <br /> Email: advocacy@ams.ubc.ca		\| online = [https://www.ams.ubc.ca/support-services/student-services/advocacy/ Website] <br /> Email: advocacy@ams.ubc.ca

LSLAP: UBC Equity & Exclusion Office deleted

2025-09-21T04:22:55Z

UBC Equity & Exclusion Office deleted

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 | online = [https://www.ams.ubc.ca/support-services/ombuds/  Website] <br /> Email: ombudsperson@ams.ubc.ca
 }}
 {{LSLAP Manual Navbox|type = chapters1-7}}

LSLAP at 20:35, 23 August 2025

2025-08-23T20:35:52Z

← Older revision		Revision as of 20:35, 23 August 2025
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	{{REVIEWED LSLAP \| date= ~~July 22~~, ~~2024~~}}		{{REVIEWED LSLAP \| date= August 23, 2025}}
	{{LSLAP Manual TOC\|expanded = complaints}}		{{LSLAP Manual TOC\|expanded = complaints}}

LSLAP: /* C. The AMS Ombuds Office */

2025-08-23T20:34:14Z

C. The AMS Ombuds Office

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	The AMS Ombudsperson is independent of any administrative body including both the AMS and UBC. Its jurisdiction and mandate are limited to AMS issues. The Ombuds office offers the following services to students and AMS staff:		The AMS Ombudsperson is independent of any administrative body including both the AMS and UBC. Its jurisdiction and mandate are limited to AMS issues. The Ombuds office offers the following services to students and AMS staff:
	*Conflict management services to AMS clubs and constituencies undergoing internal conflicts; and		*Conflict management services to AMS clubs and constituencies undergoing internal conflicts, and
	*Receiving and investigating complaints about the AMS.		*Receiving and investigating complaints about the AMS.

LSLAP: /* B. The AMS Advocacy Office */

2025-08-23T20:31:06Z

B. The AMS Advocacy Office

← Older revision		Revision as of 20:31, 23 August 2025
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	In situations where a student needs to appeal a final decision made by a department, faculty, or University representative, the AMS Advocacy Office can provide assistance by giving the student advice on their rights and responsibilities, assisting them with drafting letters and documents and representing students who must go before formal hearings at the University. Some of the specific issues the Advocacy Office helps with are:		In situations where a student needs to appeal a final decision made by a department, faculty, or University representative, the AMS Advocacy Office can provide assistance by giving the student advice on their rights and responsibilities, assisting them with drafting letters and documents and representing students who must go before formal hearings at the University. Some of the specific issues the Advocacy Office helps with are:
	*~~Academic~~ misconduct and other student disciplinary issues;		*academic misconduct and other student disciplinary issues,
	*~~Academic~~ appeals;		*academic appeals,
	*~~Decisions~~ made by academic advising, enrolment services and other bodies;		*decisions made by academic advising, enrolment services and other bodies,
	*UBC student housing issues;		*UBC student housing issues,
	*~~Off~~-campus housing issues;		*off-campus housing issues,
	*~~Accessibility~~: disputes with the CFA and discrimination complaints;		*accessibility: disputes with the CFA and discrimination complaints,
	*~~Parking~~ and library fines; and		*UBC parking and library fines, and
	*~~Non~~-academic misconduct issues.		*non-academic misconduct issues.

	The Advocacy Coordinator can be contacted at:		The Advocacy Coordinator can be contacted at:
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	{{ResourcesLSLAP		{{ResourcesLSLAP
	\| address = NEST 3119 - 6133 University Boulevard <br /> Vancouver, BC V6T 1Z1		\| address = NEST 3119 - 6133 University Boulevard <br /> Vancouver, BC V6T 1Z1
	~~\| phone = (604) 822-9855~~		\| online = [https://www.ams.ubc.ca/support-services/student-services/advocacy/ Website] <br /> Email: advocacy@ams.ubc.ca
	\| online = [https://www.ams.ubc.ca/support-services/student-services/advocacy/ Website] <br /> Email: ~~advocate~~@ams.ubc.ca
	}}		}}

LSLAP at 20:29, 23 August 2025

2025-08-23T20:29:36Z

← Older revision		Revision as of 20:29, 23 August 2025
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	{{LSLAP Manual TOC\|expanded = complaints}}		{{LSLAP Manual TOC\|expanded = complaints}}

	Often, issues with the University of British Columbia cannot be solved via legal action, but can be resolved through formal or informal appeals processes. This applies equally to other educational institutions. There are various resources to assist UBC students and faculty with complaints and appeals related to UBC. Even when an individual may have legal recourse, it is generally prudent to exhaust internal appeals before proceeding with legal action. The following resources may be helpful for individuals with issues relating to UBC.		Often, issues with the University of British Columbia cannot be solved via legal action but can be resolved through formal or informal appeals processes. This applies equally to other educational institutions. There are various resources to assist UBC students and faculty with complaints and appeals related to UBC. Even when an individual may have legal recourse, it is generally prudent to exhaust internal appeals before proceeding with legal action. The following resources may be helpful for individuals with issues relating to UBC.

	== A. The UBC Ombuds Office ==		== A. The UBC Ombuds Office ==

LSLAP at 23:00, 15 August 2024

2024-08-15T23:00:29Z

← Older revision		Revision as of 23:00, 15 August 2024
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	{{REVIEWED LSLAP \| date= July 8, ~~2023~~}}		{{REVIEWED LSLAP \| date= July 22, 2024}}
	{{LSLAP Manual TOC\|expanded = complaints}}		{{LSLAP Manual TOC\|expanded = complaints}}

LSLAP: /* D. UBC Equity & Inclusion Office */

2024-08-15T22:59:58Z

D. UBC Equity & Inclusion Office

← Older revision		Revision as of 22:59, 15 August 2024
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	For students and faculty with concerns relating to discrimination, the Equity & Inclusion Office’s human rights advising team can:		For students and faculty with concerns relating to discrimination, the Equity & Inclusion Office’s human rights advising team can:
	*Consult on human-rights related discrimination and provide information and advice;		*Consult on human-rights related discrimination and provide information and advice;
	*Work with relevant parties to resolve concerns informally, where possible;		*Work with relevant parties to resolve concerns informally, where possible; and
	*Assist with filing a formal complaint, as appropriate.		*Assist with filing a formal complaint, as appropriate.

LSLAP: /* C. The AMS Ombuds Office */

2024-08-15T22:58:38Z

C. The AMS Ombuds Office

← Older revision		Revision as of 22:58, 15 August 2024
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	The AMS Ombudsperson is independent of any administrative body including both the AMS and UBC. Its jurisdiction and mandate are limited to AMS issues. The Ombuds office offers the following services to students and AMS staff:		The AMS Ombudsperson is independent of any administrative body including both the AMS and UBC. Its jurisdiction and mandate are limited to AMS issues. The Ombuds office offers the following services to students and AMS staff:
	*Conflict management services to AMS clubs and constituencies undergoing internal conflicts		*Conflict management services to AMS clubs and constituencies undergoing internal conflicts; and
	*Receiving and investigating complaints about the AMS		*Receiving and investigating complaints about the AMS.

	Appeals may be filed at the office or online. The Ombuds Office is staffed 30 hours per week and may be contacted at:		Appeals may be filed at the office or online. The Ombuds Office is staffed 30 hours per week and may be contacted at: