Glossary for Consumer Law Essentials - Revision history

Drew Jackson at 20:27, 25 April 2017

2017-04-25T20:27:07Z

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	;Acceptance: A promise or act indicating a willingness to be bound by the terms in an offer.		;Acceptance: A promise or act indicating a willingness to be bound by the terms in an offer.

Elena Renderos at 02:47, 24 April 2017

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	;Warranty: A promise a seller makes about the quality of the goods or services sold and what the seller will do if there are problems.		;Warranty: A promise a seller makes about the quality of the goods or services sold and what the seller will do if there are problems.


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Elena Renderos at 04:01, 21 April 2017

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	;Acceptance: A promise or act indicating a willingness to be bound by the terms in an offer.		;Acceptance: A promise or act indicating a willingness to be bound by the terms in an offer.

Elena Renderos at 04:00, 21 April 2017

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	;Warranty: A promise a seller makes about the quality of the goods or services sold and what the seller will do if there are problems.		;Warranty: A promise a seller makes about the quality of the goods or services sold and what the seller will do if there are problems.


	~~{{REVIEWED \| reviewer = [[People's Law School]], 2017}}~~

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Elena Renderos at 03:59, 21 April 2017

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	~~;consumer: You are a consumer when you buy a product or a service.~~

	;~~consumer complaint~~: A ~~report from a consumer providing documentation about a problem with~~ a ~~product or service~~.		;Acceptance: A promise or act indicating a willingness to be bound by the terms in an offer.

	;contract: ~~An agreement between two or more people that gives them mutual obligations towards each other that can be enforced~~ in ~~court. A valid contract must be offered by one person and accepted by the other, and some form of payment or other thing of value must generally be exchanged between the parties to the~~ contract.		;Breach of contract:If a party does not do what they said they would in a contract.

	;~~creditor~~: ~~Person who~~ is ~~owed an amount~~ of ~~money~~.		;Condition: An essential term in a contract; a term that is so important that without it one or other of the parties would not enter into the contract.

	;~~debt~~: ~~A sum~~ of ~~money~~ or ~~an obligation owed~~ by ~~one person~~ to ~~another. A "debtor" is a person responsible for paying a debt;~~ a ~~"creditor" is the person to whom the debt is owed~~.		;Consideration: Something of value that is given or paid by a party to a contract.

	;~~debtor~~: ~~Person~~ who ~~owes money~~.		;Consumer: A person who buys goods or services.

	;~~expense~~: ~~Money spent on something~~.		;Contract: A legally recognized agreement made between two or more people.

	;~~franchise~~: ~~Authorization granted to an individual or to~~ a ~~group by~~ a ~~company to sell its goods or services~~.		;Cooling-off period: A period of time after signing a contract during which the buyer can change their mind for any reason and cancel the contract for a full refund.

	;~~goods~~: ~~Something you buy (same as “purchases” and “product”)~~.		;Counteroffer: A response to an offer that makes any material change in the terms of the offer.

	;~~identity theft~~: ~~Identity theft happens when someone takes your personal information and uses it without your knowledge~~ or ~~consent~~.		;Damages: Compensation paid to a person for loss or injury.

	;~~income~~: ~~Money received by you~~.		;Direct sales contract: A contract that is entered into in person at a place other than the seller’s permanent place of business.

	;~~lien~~: ~~A legal right~~ that ~~someone has on property because they provided some <span class="noglossary">material</span> or service to the property~~.		;Goods: Things that are bought. Goods are also called “products”.

	~~;mediator: A mediator is a neutral <span class="noglossary">third party</span> who assists people involved in a disagreement to resolve their differences~~.

	;~~mystery shoppers~~: ~~Mystery shopping or a mystery consumer is a tool used externally by market research companies, watchdog organizations, or internally by companies themselves to measure~~ quality ~~of service, compliance with regulation~~, ~~or to gather specific information about products~~ and ~~services. The establishment being evaluated does not usually know~~ the mystery consumer's identity and purpose. Mystery shoppers perform tasks such as purchasing a product, asking questions, registering complaints or behaving in a certain way, and then provide detailed reports or feedback about their experiences.		;Legal warranty: A level of quality, performance and durability that the law implies into every contract.

	;~~phishing~~: The word phishing comes from the analogy that Internet scammers are using emails to “fish” Internet users’ personal information. Also called "brand spoofing" is the creation of email messages and web pages that are replicas of existing legitimate sites and businesses. These websites and emails are used to trick users into submitting personal, financial, or password data. The emails often ask for information such as credit card numbers, bank <span class="noglossary">account</span> information, social insurance numbers, and passwords that <span class="noglossary">will</span> be used to commit fraud.		;Mediator: A person who helps people resolve conflict by finding their own solutions to their problems.

	~~;pyramid scheme: Pyramid schemes are frauds that are based on recruiting an ever-increasing number of investors. The initial promoters (those at the peak of the pyramid) recruit investors expected~~ to ~~bring in more investors, who may or may not sell products or distributorships. Recruiting newcomers is more important than selling products~~.

	;~~scam~~: ~~''(Name)'' A trick or a fraud. ''(Verb)'' Action~~ of ~~obtaining something in a manner not considered ethical or proper~~.		;Offer: An expression of willingness to contract on certain terms.

	;~~Small Claims Court~~: A ~~court that manages claims for amounts of money up to $25,000~~.		;Party :A person directly involved in a contract.

	;~~smishing~~: Comes from "SMS phishing" and refers to when scammers use cell phone text messages to induce people to divulge their personal information. The hook (the method used to actually capture people's information) in ~~the text message may be a website, but it is now common to see~~ a ~~telephone number that connects to an automated voice response system~~.		;Term: Any provision in a contract.

	;~~warranty~~: A promise ~~made by~~ the ~~company that sells you~~ the ~~item about how long it <span class="noglossary">will</span> last~~ and what ~~it <span class="noglossary">~~will~~</span>~~ do.		;Warranty: A promise a seller makes about the quality of the goods or services sold and what the seller will do if there are problems.

	{{REVIEWED \| reviewer = [[People's Law School]], ~~2013~~}}
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			__NOGLOSSARY__
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Drew Jackson at 21:21, 20 April 2017

2017-04-20T21:21:29Z

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	;consumer: You are a consumer when you buy a product or a service.		;consumer: You are a consumer when you buy a product or a service.

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Drew Jackson: Drew Jackson moved page Glossary for Consumer Law Wikibook to Glossary for Consumer Law Essentials: aligning with updated booklet

2017-04-20T04:00:39Z

Drew Jackson moved page Glossary for Consumer Law Wikibook to Glossary for Consumer Law Essentials: aligning with updated booklet

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(No difference)

Drew Jackson at 21:33, 6 December 2013

2013-12-06T21:33:24Z

Admin at 17:11, 23 April 2013

2013-04-23T17:11:26Z

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	*'''creditor:''' Person who is owed an amount of money.		*'''creditor:''' Person who is owed an amount of money.

	*'''debt:''' ~~An amount~~ of money a person ~~may owe~~.		*'''debt:''' A sum of money or an obligation owed by one person to another. A "debtor" is a person responsible for paying a debt; a "creditor" is the person to whom the debt is owed.

	*'''debtor:''' Person who owes money.		*'''debtor:''' Person who owes money.

Admin at 17:11, 23 April 2013

2013-04-23T17:11:01Z

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	*'''consumer complaint:''' A report from a consumer providing documentation about a problem with a product or service.		*'''consumer complaint:''' A report from a consumer providing documentation about a problem with a product or service.

	*'''contract:''' An agreement between two or more people to ~~do something~~.		*'''contract:''' An agreement between two or more people that gives them mutual obligations towards each other that can be enforced in court. A valid contract must be offered by one person and accepted by the other, and some form of payment or other thing of value must generally be exchanged between the parties to the contract.

	*'''creditor:''' Person who is owed an amount of money.		*'''creditor:''' Person who is owed an amount of money.

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	*'''consumer:~~'''~~ You are a consumer when you buy a product or a service.		;consumer: You are a consumer when you buy a product or a service.

	*'''consumer complaint:~~'''~~ A report from a consumer providing documentation about a problem with a product or service.		;consumer complaint: A report from a consumer providing documentation about a problem with a product or service.

	*'''contract:~~'''~~ An agreement between two or more people that gives them mutual obligations towards each other that can be enforced in court. A valid contract must be offered by one person and accepted by the other, and some form of payment or other thing of value must generally be exchanged between the parties to the contract.		;contract: An agreement between two or more people that gives them mutual obligations towards each other that can be enforced in court. A valid contract must be offered by one person and accepted by the other, and some form of payment or other thing of value must generally be exchanged between the parties to the contract.

	*'''creditor:~~'''~~ Person who is owed an amount of money.		;creditor: Person who is owed an amount of money.

	*'''debt:~~'''~~ A sum of money or an obligation owed by one person to another. A "debtor" is a person responsible for paying a debt; a "creditor" is the person to whom the debt is owed.		;debt: A sum of money or an obligation owed by one person to another. A "debtor" is a person responsible for paying a debt; a "creditor" is the person to whom the debt is owed.

	*'''debtor:~~'''~~ Person who owes money.		;debtor: Person who owes money.

	*'''expense:~~'''~~ Money spent on something.		;expense: Money spent on something.

	*'''franchise:~~'''~~ Authorization granted to an individual or to a group by a company to sell its goods or services.		;franchise: Authorization granted to an individual or to a group by a company to sell its goods or services.

	*'''goods:~~'''~~ Something you buy (same as “purchases” and “product”).		;goods: Something you buy (same as “purchases” and “product”).

	*'''identity theft:~~'''~~ Identity theft happens when someone takes your personal information and uses it without your knowledge or consent.		;identity theft: Identity theft happens when someone takes your personal information and uses it without your knowledge or consent.

	*'''income:~~'''~~ Money received by you.		;income: Money received by you.

	*'''lien:~~'''~~ A legal right that someone has on property because they provided some <span class="noglossary">material</span> or service to the property.		;lien: A legal right that someone has on property because they provided some <span class="noglossary">material</span> or service to the property.

	*'''mediator:~~'''~~ A mediator is a neutral <span class="noglossary">third party</span> who assists people involved in a disagreement to resolve their differences.		;mediator: A mediator is a neutral <span class="noglossary">third party</span> who assists people involved in a disagreement to resolve their differences.

	*'''mystery shoppers:~~'''~~ Mystery shopping or a mystery consumer is a tool used externally by market research companies, watchdog organizations, or internally by companies themselves to measure quality of service, compliance with regulation, or to gather specific information about products and services. The establishment being evaluated does not usually know the mystery consumer's identity and purpose. Mystery shoppers perform tasks such as purchasing a product, asking questions, registering complaints or behaving in a certain way, and then provide detailed reports or feedback about their experiences.		;mystery shoppers: Mystery shopping or a mystery consumer is a tool used externally by market research companies, watchdog organizations, or internally by companies themselves to measure quality of service, compliance with regulation, or to gather specific information about products and services. The establishment being evaluated does not usually know the mystery consumer's identity and purpose. Mystery shoppers perform tasks such as purchasing a product, asking questions, registering complaints or behaving in a certain way, and then provide detailed reports or feedback about their experiences.

	*'''phishing:~~'''~~ The word phishing comes from the analogy that Internet scammers are using emails to “fish” Internet users’ personal information. Also called "brand spoofing" is the creation of email messages and web pages that are replicas of existing legitimate sites and businesses. These websites and emails are used to trick users into submitting personal, financial, or password data. The emails often ask for information such as credit card numbers, bank <span class="noglossary">account</span> information, social insurance numbers, and passwords that <span class="noglossary">will</span> be used to commit fraud.		;phishing: The word phishing comes from the analogy that Internet scammers are using emails to “fish” Internet users’ personal information. Also called "brand spoofing" is the creation of email messages and web pages that are replicas of existing legitimate sites and businesses. These websites and emails are used to trick users into submitting personal, financial, or password data. The emails often ask for information such as credit card numbers, bank <span class="noglossary">account</span> information, social insurance numbers, and passwords that <span class="noglossary">will</span> be used to commit fraud.

	*'''pyramid scheme:~~'''~~ Pyramid schemes are frauds that are based on recruiting an ever-increasing number of investors. The initial promoters (those at the peak of the pyramid) recruit investors expected to bring in more investors, who may or may not sell products or distributorships. Recruiting newcomers is more important than selling products.		;pyramid scheme: Pyramid schemes are frauds that are based on recruiting an ever-increasing number of investors. The initial promoters (those at the peak of the pyramid) recruit investors expected to bring in more investors, who may or may not sell products or distributorships. Recruiting newcomers is more important than selling products.

	*'''scam:~~'''~~ ''(Name)'' A trick or a fraud. ''(Verb)'' Action of obtaining something in a manner not considered ethical or proper.		;scam: ''(Name)'' A trick or a fraud. ''(Verb)'' Action of obtaining something in a manner not considered ethical or proper.

	*'''Small Claims Court:~~'''~~ A court that manages claims for amounts of money up to $25,000.		;Small Claims Court: A court that manages claims for amounts of money up to $25,000.

	*'''smishing:~~'''~~ Comes from "SMS phishing" and refers to when scammers use cell phone text messages to induce people to divulge their personal information. The hook (the method used to actually capture people's information) in the text message may be a website, but it is now common to see a telephone number that connects to an automated voice response system.		;smishing: Comes from "SMS phishing" and refers to when scammers use cell phone text messages to induce people to divulge their personal information. The hook (the method used to actually capture people's information) in the text message may be a website, but it is now common to see a telephone number that connects to an automated voice response system.

	*'''warranty:~~'''~~ A promise made by the company that sells you the item about how long it <span class="noglossary">will</span> last and what it <span class="noglossary">will</span> do.		;warranty: A promise made by the company that sells you the item about how long it <span class="noglossary">will</span> last and what it <span class="noglossary">will</span> do.

	{{REVIEWED \| reviewer = [[People's Law School]], 2013}}		{{REVIEWED \| reviewer = [[People's Law School]], 2013}}