If You're Not Happy with a Service - Revision history

Drew Jackson: /* Step 3. Contact a consumer protection agency */

2023-11-07T00:50:14Z

Step 3. Contact a consumer protection agency

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	===Step 3. Contact a consumer protection agency===		===Step 3. Contact a consumer protection agency===

	If you don’t get results from complaining to the service provider, you can file a complaint with a consumer protection agency. One option is Consumer Protection BC. [https://www.consumerprotectionbc.ca/~~consumer-help/start-a~~-~~complaint~~/ They have an online complaint form]. They can help resolve issues resulting from a breakdown between you and a service provider.		If you don’t get results from complaining to the service provider, you can file a complaint with a consumer protection agency. One option is Consumer Protection BC. [https://www.consumerprotectionbc.ca/complaint-assistant/ They have an online complaint form]. They can help resolve issues resulting from a breakdown between you and a service provider.

	===Step 4. Consider legal action===		===Step 4. Consider legal action===

Drew Jackson: /* Step 2. Complain promptly */

2023-11-07T00:47:17Z

Step 2. Complain promptly

← Older revision		Revision as of 00:47, 7 November 2023
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	* what you want them to do to fix things		* what you want them to do to fix things

	It’s a good idea to start with a template letter. [https://www.peopleslawschool.ca/~~everyday-legal-problems~~/consumer/~~template~~-~~letters-agreements~~ We have some templates that might help].		It’s a good idea to start with a template letter. [https://www.peopleslawschool.ca/category/consumer/consumer-templates/ We have some templates that might help].

	===Step 3. Contact a consumer protection agency===		===Step 3. Contact a consumer protection agency===

Drew Jackson: /* Work out the problem */

2023-11-07T00:46:20Z

Work out the problem

← Older revision		Revision as of 00:46, 7 November 2023
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	==Work out the problem==		==Work out the problem==

	~~===The steps involved===~~
	There are steps you can take to work out the problem.		There are steps you can take to work out the problem.

	~~'''~~Step 1.~~'''~~ Prepare your thoughts, including the outcome you’re seeking		===Step 1. Prepare your thoughts, including the outcome you’re seeking===

	~~'''Step 2.''' Complain promptly~~

	~~'''Step 3.''' Contact a consumer protection agency~~

	~~'''Step 4.''' Consider legal action~~

	~~===More on each step===~~
	~~'''Step 1. Know what's wrong and what you want'''<br>~~
	Put together some notes. What’s the problem? When did you first notice it? What, if anything, did the other party say that persuaded you to make the contract in the first place?		Put together some notes. What’s the problem? When did you first notice it? What, if anything, did the other party say that persuaded you to make the contract in the first place?

	Decide the outcome you’re seeking. Do you want the service provider to put things right (that is, redo or repair the work)? To reduce their bill? To stop their work and cancel the remainder of the contract?		Decide the outcome you’re seeking. Do you want the service provider to put things right (that is, redo or repair the work)? To reduce their bill? To stop their work and cancel the remainder of the contract?

	~~'''~~Step 2. Complain promptly~~'''<br>~~		===Step 2. Complain promptly===

	You can do this in a conversation or in writing. The advantage of writing is that there’s a clear record of your complaint.		You can do this in a conversation or in writing. The advantage of writing is that there’s a clear record of your complaint.

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	It’s a good idea to start with a template letter. [https://www.peopleslawschool.ca/everyday-legal-problems/consumer/template-letters-agreements We have some templates that might help].		It’s a good idea to start with a template letter. [https://www.peopleslawschool.ca/everyday-legal-problems/consumer/template-letters-agreements We have some templates that might help].

	~~'''~~Step 3. Contact a consumer protection agency~~'''<br>~~		===Step 3. Contact a consumer protection agency===

	If you don’t get results from complaining to the service provider, you can file a complaint with a consumer protection agency. One option is Consumer Protection BC. [https://www.consumerprotectionbc.ca/consumer-help/start-a-complaint/ They have an online complaint form]. They can help resolve issues resulting from a breakdown between you and a service provider.		If you don’t get results from complaining to the service provider, you can file a complaint with a consumer protection agency. One option is Consumer Protection BC. [https://www.consumerprotectionbc.ca/consumer-help/start-a-complaint/ They have an online complaint form]. They can help resolve issues resulting from a breakdown between you and a service provider.

	~~'''~~Step 4. Consider legal action~~'''<br>~~		===Step 4. Consider legal action===

	If you can’t solve the problem with the above steps, your next option may be to take legal action. You can consider suing the other party for breach of contract or negligence.		If you can’t solve the problem with the above steps, your next option may be to take legal action. You can consider suing the other party for breach of contract or negligence.

Elena Renderos at 06:42, 30 September 2023

2023-09-30T06:42:47Z

← Older revision		Revision as of 06:42, 30 September 2023
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	{{REVIEWEDPLS \| reviewer = Mario Garcia, CarbonCure Technologies\|date= April 2020}} {{Dial-A-Law TOC\|expanded = consumer}}		{{REVIEWEDPLS \| reviewer = [https://www.carboncure.com/ Mario Garcia], CarbonCure Technologies\|date= April 2020}} {{Dial-A-Law TOC\|expanded = consumer}}
	If you hired someone and you’re not happy with their work, you have options, and rights. It can feel overwhelming, but there are steps you can take to help yourself.		If you hired someone and you’re not happy with their work, you have options, and rights. It can feel overwhelming, but there are steps you can take to help yourself.

Elena Renderos: Elena Renderos moved page Receiving Unsatisfactory Services to If You're Not Happy with a Service: update page

2023-09-30T05:04:41Z

Elena Renderos moved page Receiving Unsatisfactory Services to If You're Not Happy with a Service: update page

← Older revision	Revision as of 05:04, 30 September 2023
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Elena Renderos: /* Legal advice */

2023-09-30T05:01:56Z

Legal advice

← Older revision		Revision as of 05:01, 30 September 2023
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	:'''People’s Law School'''		:'''People’s Law School'''
	:See more options for free or low-cost legal help.		:See more options for free or low-cost legal help.
	:[https://www.peopleslawschool.ca/options-legal-help~~/?utm_source=beagle~~ Visit website]		:[https://www.peopleslawschool.ca/options-legal-help Visit website]

	{{Dial-A-Law_Navbox\|type=consumer}}		{{Dial-A-Law_Navbox\|type=consumer}}
	{{Dial-A-Law Copyright}}		{{Dial-A-Law Copyright}}

Drew Jackson at 16:41, 28 September 2023

2023-09-28T16:41:42Z

← Older revision		Revision as of 16:41, 28 September 2023
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	For claims of under $5,000, you can apply to work out your dispute with the Civil Resolution Tribunal. This is a cheaper and faster option than going to court. You don’t need a lawyer to do this!		For claims of under $5,000, you can apply to work out your dispute with the Civil Resolution Tribunal. This is a cheaper and faster option than going to court. You don’t need a lawyer to do this!


	===Go deeper===		===Go deeper===
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	:Helps you connect with a lawyer for a complimentary 15-minute consult to see if you want to hire them.		:Helps you connect with a lawyer for a complimentary 15-minute consult to see if you want to hire them.
	:Call 1-800-663-1919		:Call 1-800-663-1919
	:[https://www.accessprobono.ca/our-programs/lawyer-referral-service Visit ~~Website~~]		:[https://www.accessprobono.ca/our-programs/lawyer-referral-service Visit website]

	:'''Access Pro Bono's Free Legal Advice'''		:'''Access Pro Bono's Free Legal Advice'''
	:Volunteer lawyers provide 30 minutes of free legal advice to people with low or modest income.		:Volunteer lawyers provide 30 minutes of free legal advice to people with low or modest income.
	:Call 1-877-762-6664		:Call 1-877-762-6664
	:[https://www.accessprobono.ca/get-legal-help Visit ~~Website~~]		:[https://www.accessprobono.ca/get-legal-help Visit website]

	:'''People’s Law School'''		:'''People’s Law School'''

Elena Renderos at 05:28, 28 September 2023

2023-09-28T05:28:07Z

Show changes

Elena Renderos at 05:14, 28 September 2023

2023-09-28T05:14:39Z

← Older revision		Revision as of 05:14, 28 September 2023
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	{{REVIEWEDPLS \| reviewer = [https://www.peopleslawschool.ca/lawyer/mona-muker Mona Muker], Maple Law Group, and [https://www.dlg-law.ca/team/dean-p-davison/ Dean Davison], Davison Law Group\|date= October 2017}} {{Dial-A-Law TOC\|expanded = consumer}}		{{REVIEWEDPLS \| reviewer = [https://www.peopleslawschool.ca/lawyer/mona-muker Mona Muker], Maple Law Group, and [https://www.dlg-law.ca/team/dean-p-davison/ Dean Davison], Davison Law Group\|date= October 2017}} {{Dial-A-Law TOC\|expanded = consumer}}
	~~You hire a roofer to install a new roof on your home~~. ~~A week later~~, ~~the new shingles begin~~ to ~~fall off. Learn your rights if you receive '''unsatisfactory services'''~~.		If you hired someone and you’re not happy with their work, you have options, and rights. It can feel overwhelming, but there are steps you can take to help yourself.

	==~~Understand your legal rights~~==		==What you should know==

	===When you ~~buy and receive~~ a service, ~~you are~~ making a contract~~===~~		===Your options if the other party is in breach of contract===
	~~Your~~ contract is ~~with~~ the ~~person or company who provides~~ the ~~service~~. ~~(If a person~~ is ~~an employee of a company~~, ~~your contract~~ is ~~with~~ the ~~company only~~.~~) Your rights and obligations depend on BC law and~~ the ~~terms~~ of the contract. ~~A contract does not need~~ to be ~~in writing~~. It can be a ~~verbal agreement~~.		When you hire someone to perform a service, you’re making a contract. They’ve made a promise to you in return for payment. If they’ve broken the terms of that promise, they’re in '''breach of contract'''.

			A breach of contract can be dealt with in one of three ways. Which applies depends on what exactly is wrong and what kind of agreement you made.

			'''Option 1.''' The contract can be '''cancelled'''. This puts the parties back to the situation they were in before the contract was made.

			'''Option 2.''' The party in breach can be made to pay '''damages'''. This is money to cover the injured party for their losses.

			'''Option 3.''' The party in breach can be made to '''perform''' the contract. Basically, they’re being told: Do what you promised.

			You’re no doubt curious about which option applies. The key factor is how important the breach is. That is, whether or not it relates to a '''condition''' in the contract.

			A condition is a term of the contract that’s crucial — so crucial that without it, you’d never have agreed to the contract in the first place.

			Examples of what amounts to '''crucial''' would be the price you were going to pay for the services, or the scope of what was going to be done.

			When a condition is broken, the contract can be cancelled. When a non-essential term of the contract is broken, the injured party can recover damages but the contract cannot be cancelled.

	====The terms of a contract can be express or implied====		====The terms of a contract can be express or implied====

Drew Jackson: Drew Jackson moved page Receiving Unsatisfactory Services (No. 258) to Receiving Unsatisfactory Services: Taking out recording numbers

2023-09-26T21:49:26Z

Drew Jackson moved page Receiving Unsatisfactory Services (No. 258) to Receiving Unsatisfactory Services: Taking out recording numbers

← Older revision	Revision as of 21:49, 26 September 2023
(No difference)