Notifications to Contributors if Users Leave Feedback - Revision history

Nate Russell: /* What to do with Feedback Reminder Emails */

2019-12-06T20:23:07Z

What to do with Feedback Reminder Emails

← Older revision		Revision as of 20:23, 6 December 2019
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	==What to do with Feedback Reminder Emails==		==What to do with Feedback Reminder Emails==
	~~Emails~~ are sent from wikisupport@clicklaw.bc.ca. These are sent ~~when there are still~~ feedback items on a page ~~that the editor or contributor organization are responsible for that~~ have not been marked as ''resolved''~~. The reminders are sent because sometimes the first email falls misses the attention of the recipient editor~~.		Much the same as for new feedback notifications, an editor should consider the usefulness of the feedback and then mark it as ''resolved''.

			Reminder emails are also sent from wikisupport@clicklaw.bc.ca. These are only sent if feedback items on a page have not been marked as ''resolved''.

	If there are no unresolved feedback items, then no reminder email will be sent.		If there are no unresolved feedback items, then no reminder email will be sent.

	If ~~an editor or contributor organization receives~~ a reminder email, ~~they should~~ click on the link to resolve the old unresolved feedback item. This ~~will bring the editor~~ to the website. If ~~the editor is~~ already logged in, ~~they~~ will see the option to mark the feedback item as ''resolved''. If ~~the editor is~~ not logged in, ~~they~~ will be prompted to log in and then ~~they~~ will see the option to mark the feedback item as ''resolved''.		If you receive a reminder email, click on the link to resolve the old unresolved feedback item. This brings you to the website. If you are already logged in, you will see the option to mark the feedback item as ''resolved''. If you are not logged in, you will be prompted to log in and then you will see the option to mark the feedback item as ''resolved''.

	~~If an editor or contributor organization has any~~ problems with these steps~~, please~~ email [mailto:wikisupport@clicklaw.bc.ca wikisupport@clicklaw.bc.ca].		Any problems with these steps? Please email [mailto:wikisupport@clicklaw.bc.ca wikisupport@clicklaw.bc.ca].

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Nate Russell: /* Want more guidance? */

2019-12-06T20:19:19Z

Want more guidance?

← Older revision		Revision as of 20:19, 6 December 2019
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	When feedback arrives, consider whether it exposes errors, information gaps, less clear language, etc. Can something be done to help future readers?		When feedback arrives, consider whether it exposes errors, information gaps, less clear language, etc. Can something be done to help future readers?

	Some feedback items will inspire ~~the editor~~ to make a change, but most feedback items will not likely result in changes to the source content. Again, in either case ~~marked~~ the feedback as ''resolved'' once ~~you've~~ thought about it. If you want more time to think about it or discuss it with other editors, you can leave it as is~~, and it~~ will ~~just~~ appear in subsequent reminder notifications.		Some feedback items will inspire editors to make a change, but most feedback items will not likely result in changes to the source content. Again, in either case, the editor should mark the feedback as ''resolved'' once the editor has thought about it and weighed whether or not it requires action. If you are an editor and want more time to think about it or discuss it with other editors, you can leave it as is. It will appear in subsequent reminder notifications.

	Clicking on the link to resolve the new feedback item will bring you~~, the editor,~~ to the website. If you're already logged in, you will see the option to mark the feedback item as ''resolved''. If not logged in, you will see a prompt to log in and then you will see the option to mark the feedback item as ''resolved''.		Clicking on the link to resolve the new feedback item will bring you to the website. If you're already logged in, you will see the option to mark the feedback item as ''resolved''. If you're not logged in, you will see a prompt to log in and then you will see the option to mark the feedback item as ''resolved''.

	Have any problems with these steps? Please email [mailto:wikisupport@clicklaw.bc.ca wikisupport@clicklaw.bc.ca].		Have any problems with these steps? Please email [mailto:wikisupport@clicklaw.bc.ca wikisupport@clicklaw.bc.ca].

Nate Russell: /* What to do with New Feedback Emails */

2019-12-06T20:08:30Z

What to do with New Feedback Emails

← Older revision		Revision as of 20:08, 6 December 2019
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	==What to do with New Feedback Emails==		==What to do with New Feedback Emails==
			Editors are never expected to communicate directly with visitors, and only asked to consider if the feedback might help them improve the page. In either case, as soon as you've considered the feedback, mark it as ''resolved''.

	Emails are sent from wikisupport@clicklaw.bc.ca. The user leaving the feedback does not see the email address of the editor, and the feedback is left anonymously so there is no automatic way to respond directly to a user's questions using the feedback reporting feature.		Emails are sent from wikisupport@clicklaw.bc.ca. The user leaving the feedback does not see the email address of the editor, and the feedback is left anonymously so there is no automatic way to respond directly to a user's questions using the feedback reporting feature.

	~~Please remember that editors are not expected to respond to questions about personal legal matters.~~ When feedback arrives, ~~editors and contributor organizations should~~ consider whether it ~~raises~~ errors, information gaps, less clear language, etc.~~, that could~~ be ~~fixed or improved~~ to help future readers~~, and not just the individual who left the feedback.~~		===Want more guidance?===
			When feedback arrives, consider whether it exposes errors, information gaps, less clear language, etc. Can something be done to help future readers?

	Some feedback items will inspire the editor to make a change, but ~~many~~ feedback items will not ~~require~~ changes to the source content. In either case, the feedback ~~item should be marked~~ as ''resolved''.		Some feedback items will inspire the editor to make a change, but most feedback items will not likely result in changes to the source content. Again, in either case marked the feedback as ''resolved'' once you've thought about it. If you want more time to think about it or discuss it with other editors, you can leave it as is, and it will just appear in subsequent reminder notifications.

	~~So long as an editor or the responsible contributor organization has considered the feedback, the recipient should click~~ on the link to resolve the new feedback item~~. This~~ will bring the editor to the website. If ~~the editor is~~ already logged in, ~~they~~ will see the option to mark the feedback item as ''resolved''. If ~~the editor is~~ not logged in, ~~they~~ will ~~be prompted~~ to log in and then ~~they~~ will see the option to mark the feedback item as ''resolved''.		Clicking on the link to resolve the new feedback item will bring you, the editor, to the website. If you're already logged in, you will see the option to mark the feedback item as ''resolved''. If not logged in, you will see a prompt to log in and then you will see the option to mark the feedback item as ''resolved''.

	~~If an editor or contributor organization has~~ any problems with these steps~~, please~~ email [mailto:wikisupport@clicklaw.bc.ca wikisupport@clicklaw.bc.ca].		Have any problems with these steps? Please email [mailto:wikisupport@clicklaw.bc.ca wikisupport@clicklaw.bc.ca].

	==What to do with Feedback Reminder Emails==		==What to do with Feedback Reminder Emails==

Nate Russell: /* When Feedback Triggers an Email Alert */

2019-12-06T19:58:21Z

When Feedback Triggers an Email Alert

← Older revision		Revision as of 19:58, 6 December 2019
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	==When Feedback Triggers an Email Alert==		==When Feedback Triggers an Email Alert==

	~~When an editor or contributor organization is assigned or owns a page,~~ Clicklaw Wikibooks administrators will set ~~their account~~ to receive email alerts when users leave feedback. ~~Historically,~~ feedback is only occasionally left on a page. Most individual editors will not receive more than a couple emails per month.		Clicklaw Wikibooks administrators will set editors to receive email alerts when users leave feedback on pages they are responsible for. Over the years we have observed that feedback is only occasionally left on a page. Most individual editors will not receive more than a couple emails per month.

	The process is automated, and there are two types of email notifications editors and contributor organizations can expect to receive:		The process is automated, and there are two types of email notifications editors and contributor organizations can expect to receive:
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	#reminders for old, unresolved feedback items		#reminders for old, unresolved feedback items

	Alerts for ''new feedback'' will trigger within a couple minutes of the feedback being left. ''Reminder emails'' will be sent monthly if there is feedback that the editor or administrator has not marked as ''resolved''.		Alerts for ''new feedback'' will trigger within a couple minutes of the feedback being left. ''Reminder emails'' will be sent monthly if there is feedback that the editor or administrator has not marked as ''resolved''.

	==What to do with New Feedback Emails==		==What to do with New Feedback Emails==

Nate Russell: /* Users Leaving Feedback */

2019-12-06T19:56:43Z

Users Leaving Feedback

← Older revision		Revision as of 19:56, 6 December 2019
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	==Users Leaving Feedback==		==Users Leaving Feedback==
	At the bottom of most pages ~~there is a~~ feedback ~~box. Users are asked if the information was helpful. Users may notice~~ errors, or ~~find~~ other issues with the content ~~that can be solved by editors~~. Users also share positive feedback and ~~show editors~~ how the content helped them ~~out~~. Users are asked ~~to give~~ feedback, but not ask specific questions about a personal legal issue that would require a specific answer. Under no circumstances should ~~users~~ expect their feedback to receive a direct response from an editor, contributor organization, or Clicklaw Wikibooks administrator.		See the feedback box at the bottom of most pages? Users can leave feedback, and sometimes they report errors or other issues with the content. Users also share positive feedback and may even say how the content helped them. (Users are asked for feedback, but told not to enter personal information or ask specific questions about their personal legal issue that would require a specific answer. Under no circumstances should a user expect their feedback to receive a direct response from an editor, contributor organization, or Clicklaw Wikibooks administrator.

	The [[Clicklaw Wikibooks User Guide#Leaving_feedbackUsers\|Clicklaw Wikibooks User Guide]] includes tips for what makes useful feedback.		The [[Clicklaw Wikibooks User Guide#Leaving_feedbackUsers\|Clicklaw Wikibooks User Guide]] includes tips for what makes for useful feedback.

	In the past editors and contributor organizations had to manually check for feedback left by users. In ~~2018~~, Clicklaw Wikibooks ~~built~~ a feature that sends editors an email whenever feedback is left on a page they are responsible for. ~~Editors~~ and contributor organizations ~~had requested this feature~~.		In the past editors and contributor organizations had to manually check for feedback left by users. In 2020, Clicklaw Wikibooks will turn on a feature that sends editors an email whenever feedback is left on a page they are responsible for. (This feature was requested by editors and contributor organizations.)

	==When Feedback Triggers an Email Alert==		==When Feedback Triggers an Email Alert==

Desy Wahyuni: Reverted edits by Desy (talk) to last revision by Nate Russell

2018-10-09T21:54:08Z

Reverted edits by Desy (talk) to last revision by Nate Russell

← Older revision		Revision as of 21:54, 9 October 2018
Line 7:		Line 7:

	In the past editors and contributor organizations had to manually check for feedback left by users. In 2018, Clicklaw Wikibooks built a feature that sends editors an email whenever feedback is left on a page they are responsible for. Editors and contributor organizations had requested this feature.		In the past editors and contributor organizations had to manually check for feedback left by users. In 2018, Clicklaw Wikibooks built a feature that sends editors an email whenever feedback is left on a page they are responsible for. Editors and contributor organizations had requested this feature.

	~~Editing for testing 1.31 - DW~~

	==When Feedback Triggers an Email Alert==		==When Feedback Triggers an Email Alert==

Desy Wahyuni at 21:52, 9 October 2018

2018-10-09T21:52:39Z

← Older revision		Revision as of 21:52, 9 October 2018
Line 7:		Line 7:

	In the past editors and contributor organizations had to manually check for feedback left by users. In 2018, Clicklaw Wikibooks built a feature that sends editors an email whenever feedback is left on a page they are responsible for. Editors and contributor organizations had requested this feature.		In the past editors and contributor organizations had to manually check for feedback left by users. In 2018, Clicklaw Wikibooks built a feature that sends editors an email whenever feedback is left on a page they are responsible for. Editors and contributor organizations had requested this feature.

			Editing for testing 1.31 - DW

	==When Feedback Triggers an Email Alert==		==When Feedback Triggers an Email Alert==

Nate Russell: /* Users Leaving Feedback */

2018-06-26T19:29:38Z

Users Leaving Feedback

← Older revision		Revision as of 19:29, 26 June 2018
Line 1:		Line 1:
	{{GUIDEPAGE}}		{{GUIDEPAGE}}

	===Users Leaving Feedback===		==Users Leaving Feedback==
	At the bottom of most pages there is a feedback box. Users are asked if the information was helpful. Users may notice errors, or find other issues with the content that can be solved by editors. Users also share positive feedback and show editors how the content helped them out. Users are asked to give feedback, but not ask specific questions about a personal legal issue that would require a specific answer. Under no circumstances should users expect their feedback to receive a direct response from an editor, contributor organization, or Clicklaw Wikibooks administrator.		At the bottom of most pages there is a feedback box. Users are asked if the information was helpful. Users may notice errors, or find other issues with the content that can be solved by editors. Users also share positive feedback and show editors how the content helped them out. Users are asked to give feedback, but not ask specific questions about a personal legal issue that would require a specific answer. Under no circumstances should users expect their feedback to receive a direct response from an editor, contributor organization, or Clicklaw Wikibooks administrator.

Nate Russell at 19:29, 26 June 2018

2018-06-26T19:29:22Z

New page

{{GUIDEPAGE}}

===Users Leaving Feedback===
At the bottom of most pages there is a feedback box. Users are asked if the information was helpful. Users may notice errors, or find other issues with the content that can be solved by editors. Users also share positive feedback and show editors how the content helped them out. Users are asked to give feedback, but not ask specific questions about a personal legal issue that would require a specific answer. Under no circumstances should users expect their feedback to receive a direct response from an editor, contributor organization, or Clicklaw Wikibooks administrator.

The [[Clicklaw Wikibooks User Guide#Leaving_feedbackUsers|Clicklaw Wikibooks User Guide]] includes tips for what makes useful feedback.

In the past editors and contributor organizations had to manually check for feedback left by users. In 2018, Clicklaw Wikibooks built a feature that sends editors an email whenever feedback is left on a page they are responsible for. Editors and contributor organizations had requested this feature.

==When Feedback Triggers an Email Alert==

When an editor or contributor organization is assigned or owns a page, Clicklaw Wikibooks administrators will set their account to receive email alerts when users leave feedback. Historically, feedback is only occasionally left on a page. Most individual editors will not receive more than a couple emails per month.

The process is automated, and there are two types of email notifications editors and contributor organizations can expect to receive:
#alerts for new feedback items
#reminders for old, unresolved feedback items

Alerts for ''new feedback'' will trigger within a couple minutes of the feedback being left. ''Reminder emails'' will be sent monthly if there is feedback that the editor or administrator has not marked as ''resolved''.

==What to do with New Feedback Emails==
Emails are sent from wikisupport@clicklaw.bc.ca. The user leaving the feedback does not see the email address of the editor, and the feedback is left anonymously so there is no automatic way to respond directly to a user's questions using the feedback reporting feature.

Please remember that editors are not expected to respond to questions about personal legal matters. When feedback arrives, editors and contributor organizations should consider whether it raises errors, information gaps, less clear language, etc., that could be fixed or improved to help future readers, and not just the individual who left the feedback.

Some feedback items will inspire the editor to make a change, but many feedback items will not require changes to the source content. In either case, the feedback item should be marked as ''resolved''.

So long as an editor or the responsible contributor organization has considered the feedback, the recipient should click on the link to resolve the new feedback item. This will bring the editor to the website. If the editor is already logged in, they will see the option to mark the feedback item as ''resolved''. If the editor is not logged in, they will be prompted to log in and then they will see the option to mark the feedback item as ''resolved''.

If an editor or contributor organization has any problems with these steps, please email [mailto:wikisupport@clicklaw.bc.ca wikisupport@clicklaw.bc.ca].

==What to do with Feedback Reminder Emails==
Emails are sent from wikisupport@clicklaw.bc.ca. These are sent when there are still feedback items on a page that the editor or contributor organization are responsible for that have not been marked as ''resolved''. The reminders are sent because sometimes the first email falls misses the attention of the recipient editor.

If there are no unresolved feedback items, then no reminder email will be sent.

If an editor or contributor organization receives a reminder email, they should click on the link to resolve the old unresolved feedback item. This will bring the editor to the website. If the editor is already logged in, they will see the option to mark the feedback item as ''resolved''. If the editor is not logged in, they will be prompted to log in and then they will see the option to mark the feedback item as ''resolved''.

If an editor or contributor organization has any problems with these steps, please email [mailto:wikisupport@clicklaw.bc.ca wikisupport@clicklaw.bc.ca].

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