Problem with a Purchase - Revision history

Drew Jackson: /* Step 4. Send a complaint letter */

2023-11-07T00:42:09Z

Step 4. Send a complaint letter

← Older revision		Revision as of 00:42, 7 November 2023
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	===Step 4. Send a complaint letter===		===Step 4. Send a complaint letter===
	If discussing the situation with the other party doesn’t resolve the problem, the next step is to send a complaint letter to them. We’ve got a template for you ready to go. [https://www.peopleslawschool.ca~~/everyday-legal-problems/consumer/template-letters-agreements~~/letter-complain~~-about~~-faulty-~~or-damaged~~ Here's our complaint template].		If discussing the situation with the other party doesn’t resolve the problem, the next step is to send a complaint letter to them. We’ve got a template for you ready to go. [https://www.peopleslawschool.ca/letter-complain-faulty-goods/ Here's our complaint template].

	===Step 5. Take to social media===		===Step 5. Take to social media===

Elena Renderos: Elena Renderos moved page Buying Defective Goods to Problem with a Purchase: change title

2023-10-11T05:19:22Z

Elena Renderos moved page Buying Defective Goods to Problem with a Purchase: change title

← Older revision		Revision as of 05:19, 11 October 2023
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Elena Renderos at 06:39, 30 September 2023

2023-09-30T06:39:48Z

← Older revision		Revision as of 06:39, 30 September 2023
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	{{REVIEWEDPLS \| reviewer = Dean Davison, Davison North Law\|date= January 2020}} {{Dial-A-Law TOC\|expanded = consumer}}		{{REVIEWEDPLS \| reviewer = [http://davisonnorth.ca/personnel/dean-davison/ Dean Davison], Davison North Law\|date= January 2020}} {{Dial-A-Law TOC\|expanded = consumer}}

	The TV won’t turn on. That computer doesn’t have Wi-Fi. The blender doesn’t blend. The item broke. The salespeople lied. Don’t forget that you have rights. Let’s get after it.		The TV won’t turn on. That computer doesn’t have Wi-Fi. The blender doesn’t blend. The item broke. The salespeople lied. Don’t forget that you have rights. Let’s get after it.

Elena Renderos at 06:04, 30 September 2023

2023-09-30T06:04:37Z

← Older revision		Revision as of 06:04, 30 September 2023
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	===Step 3. Contact the other party===		===Step 3. Contact the other party===

	~~TIP~~		{\| class="wikitable"
			\|align="left"\|'''Tip'''
			If there’s a cooling-off period, you need to give the other party written notice telling them you want to cancel. (Email is best; a regular letter can take time and may not get to them before the cooling-off period ends!) Once they get the notice and you return the item, you have no further legal obligations under the contract.
			\|}

	Start by finding the right person to talk to about the problem. If there’s a complaints department, use it. If there isn't, talk to someone in authority, such as a manager or owner.		Start by finding the right person to talk to about the problem. If there’s a complaints department, use it. If there isn't, talk to someone in authority, such as a manager or owner.

Elena Renderos at 06:03, 30 September 2023

2023-09-30T06:03:15Z

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 ===Legal advice===
 Affordable legal help '''does''' exist. (To be fair, two of these are options for help, and the third — the online tribunal — is a cheap and fast option to resolve a dispute yourself.)
 {{Dial-A-Law_Navbox|type=consumer}}
 {{Dial-A-Law Copyright}}

Elena Renderos at 06:02, 30 September 2023

2023-09-30T06:02:27Z

Show changes

Drew Jackson: Drew Jackson moved page Buying Defective Goods (No. 257) to Buying Defective Goods

2023-09-26T21:48:36Z

Drew Jackson moved page Buying Defective Goods (No. 257) to Buying Defective Goods

← Older revision		Revision as of 21:48, 26 September 2023
(No difference)

Drew Jackson at 17:46, 25 March 2019

2019-03-25T17:46:10Z

← Older revision		Revision as of 17:46, 25 March 2019
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	{{REVIEWEDPLS \| reviewer = [https://www.peopleslawschool.ca/lawyer/mona-muker Mona Muker], Maple Law Group, and [https://www.dlg-law.ca/team/dean-p-davison/ Dean Davison], Davison Law Group\|date= October 2017}} {{Dial-A-Law TOC\|expanded = consumer}}		{{REVIEWEDPLS \| reviewer = [https://www.peopleslawschool.ca/lawyer/mona-muker Mona Muker], Maple Law Group, and [https://www.dlg-law.ca/team/dean-p-davison/ Dean Davison], Davison Law Group\|date= October 2017}} {{Dial-A-Law TOC\|expanded = consumer}}
	We’ve all been there. You purchase a product, take it home, try it out, and it doesn’t work. Fortunately, the law offers protections if you buy goods that are defective.		We’ve all been there. You purchase a product, take it home, try it out, and it doesn’t work. Fortunately, the law offers protections if you buy '''goods that are defective'''.

	==Understand your legal rights==		==Understand your legal rights==
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	:Web: [http://www.consumerprotectionbc.ca/ consumerprotectionbc.ca]		:Web: [http://www.consumerprotectionbc.ca/ consumerprotectionbc.ca]


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	{{Dial-A-Law_Navbox\|type=consumer}}		{{Dial-A-Law_Navbox\|type=consumer}}
	{{Dial-A-Law Copyright}}		{{Dial-A-Law Copyright}}

Elena Renderos at 05:31, 24 March 2019

2019-03-24T05:31:33Z

← Older revision		Revision as of 05:31, 24 March 2019
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	{{~~Dial~~-A-Law ~~Blurb~~}}		{{REVIEWEDPLS \| reviewer = [https://www.peopleslawschool.ca/lawyer/mona-muker Mona Muker], Maple Law Group, and [https://www.dlg-law.ca/team/dean-p-davison/ Dean Davison], Davison Law Group\|date= October 2017}} {{Dial-A-Law TOC\|expanded = consumer}}

	{{Dial-A-Law TOC\|expanded = ~~credit~~}}
	We’ve all been there. You purchase a product, take it home, try it out, and it doesn’t work. Fortunately, the law offers protections if you buy goods that are defective.		We’ve all been there. You purchase a product, take it home, try it out, and it doesn’t work. Fortunately, the law offers protections if you buy goods that are defective.

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	===When should I consider suing?===		===When should I consider suing?===
	You can consider suing for defective goods if you can’t get a refund. If your claim is for $5,000 or less, you can go to the [https://civilresolutionbc.ca/ Civil Resolution Tribunal]. If your claim is between $5,000 and $35,000, you can sue in [http://www.provincialcourt.bc.ca/types-of-cases/small-claims-matters Small Claims Court]. See our information on suing in [[Suing Someone in Small Claims Court (~~Script~~ 166)\|Small Claims Court]] (no. [[Suing Someone in Small Claims Court (~~Script~~ 166)\|166]] to [[Going to Trial in Small Claims Court (~~Script~~ 168)\|168]]).		You can consider suing for defective goods if you can’t get a refund. If your claim is for $5,000 or less, you can go to the [https://civilresolutionbc.ca/ Civil Resolution Tribunal]. If your claim is between $5,000 and $35,000, you can sue in [http://www.provincialcourt.bc.ca/types-of-cases/small-claims-matters Small Claims Court]. See our information on suing in [[Suing Someone in Small Claims Court (No. 166)\|Small Claims Court]] (no. [[Suing Someone in Small Claims Court (No. 166)\|166]] to [[Going to Trial in Small Claims Court (No. 168)\|168]]).

	To sue for more than $35,000, you must go to [http://www.courts.gov.bc.ca/supreme_court/ BC Supreme Court]. There are fast track options in BC Supreme Court: a summary trial or “fast track litigation”. It’s wise to get legal advice before suing in Supreme Court, as the rules are more complex and the process is more expensive.		To sue for more than $35,000, you must go to [http://www.courts.gov.bc.ca/supreme_court/ BC Supreme Court]. There are fast track options in BC Supreme Court: a summary trial or “fast track litigation”. It’s wise to get legal advice before suing in Supreme Court, as the rules are more complex and the process is more expensive.
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	:Web: [http://www.consumerprotectionbc.ca/ consumerprotectionbc.ca]		:Web: [http://www.consumerprotectionbc.ca/ consumerprotectionbc.ca]



	~~[updated October 2017]~~

	'''The above was last reviewed for legal accuracy by [https://www.peopleslawschool.ca/lawyer/mona-muker Mona Muker], Maple Law Group, and [https://www.dlg-law.ca/team/dean-p-davison/ Dean Davison], Davison Law Group.'''

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			{{Dial-A-Law_Navbox\|type=consumer}}
	{{Dial-A-Law Copyright}}		{{Dial-A-Law Copyright}}

	~~{{Dial-A-Law_Navbox\|type=credit}}~~

Drew Jackson: Drew Jackson moved page Buying Defective Goods (Script 257) to Buying Defective Goods (No. 257): Aligning title to new website

2019-03-13T01:21:05Z

Drew Jackson moved page Buying Defective Goods (Script 257) to Buying Defective Goods (No. 257): Aligning title to new website

← Older revision		Revision as of 01:21, 13 March 2019
(No difference)