Problem with a Used Car - Revision history

Elena Renderos at 06:32, 30 September 2023

2023-09-30T06:32:54Z

← Older revision		Revision as of 06:32, 30 September 2023
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	{{REVIEWEDPLS \| reviewer = Mario Garcia, CarbonCure Technologies \|date= October 2022}} {{Dial-A-Law TOC\|expanded = cars}}		{{REVIEWEDPLS \| reviewer = [https://www.carboncure.com/ Mario Garcia], CarbonCure Technologies \|date= October 2022}} {{Dial-A-Law TOC\|expanded = cars}}
	You bought a used car. Just days later, it broke down. Your mechanic says the problem will cost thousands to repair. What can you do? Learn your rights and steps you can take.		You bought a used car. Just days later, it broke down. Your mechanic says the problem will cost thousands to repair. What can you do? Learn your rights and steps you can take.

Drew Jackson: /* More on each step */

2023-09-27T15:18:48Z

More on each step

← Older revision		Revision as of 15:18, 27 September 2023
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	:Helps you connect with a lawyer for a complimentary 15-minute consult to see if you want to hire them.		:Helps you connect with a lawyer for a complimentary 15-minute consult to see if you want to hire them.
	:Call 1-800-663-1919		:Call 1-800-663-1919
	:[https://www.accessprobono.ca/our-programs/lawyer-referral-service Visit ~~Website~~]		:[https://www.accessprobono.ca/our-programs/lawyer-referral-service Visit website]

	:'''Access Pro Bono's Free Legal Advice'''		:'''Access Pro Bono's Free Legal Advice'''
	:Volunteer lawyers provide 30 minutes of free legal advice to people with low or modest income.		:Volunteer lawyers provide 30 minutes of free legal advice to people with low or modest income.
	:Call 1-877-762-6664		:Call 1-877-762-6664
	:[https://www.accessprobono.ca/get-legal-help Visit ~~Website~~]		:[https://www.accessprobono.ca/get-legal-help Visit website]

	===Go deeper===		===Go deeper===

Elena Renderos: /* More on each step */

2023-09-26T04:05:16Z

More on each step

← Older revision		Revision as of 04:05, 26 September 2023
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	:Receives complaints about local businesses that are members.		:Receives complaints about local businesses that are members.
	:Call 1-888-803-1222		:Call 1-888-803-1222
	~~:Visit website~~: [https://www.bbb.org/ca/bc]		:[https://www.bbb.org/ca/bc Visit website]

	Complaining to an association a car dealer is a member of can help get their attention.		Complaining to an association a car dealer is a member of can help get their attention.
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	:'''Automotive Retailers Association'''		:'''Automotive Retailers Association'''
	:Many car dealers belong to this voluntary organization.		:Many car dealers belong to this voluntary organization.
	~~:Visit ARA~~: [https://www.ara.bc.ca/]		:[https://www.ara.bc.ca/ Visit ARA]

	:'''Recreation Vehicle Dealers Association'''		:'''Recreation Vehicle Dealers Association'''
	:A national, voluntary organization for RV dealers.		:A national, voluntary organization for RV dealers.
	~~:Visit RVDA~~: [https://www.rvda.ca/]		:[https://www.rvda.ca/ Visit RVDA]

	:'''New Car Dealers Association of BC'''		:'''New Car Dealers Association of BC'''
	:Representing franchised car dealers who sell new vehicles.		:Representing franchised car dealers who sell new vehicles.
	~~:Visit NCDA~~: [https://www.newcardealers.ca/]		:[https://www.newcardealers.ca/ Visit NCDA]

	'''Step 6. Take to social media'''<br>		'''Step 6. Take to social media'''<br>
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	:Helps you connect with a lawyer for a complimentary 15-minute consult to see if you want to hire them.		:Helps you connect with a lawyer for a complimentary 15-minute consult to see if you want to hire them.
	:Call 1-800-663-1919		:Call 1-800-663-1919
	~~:Visit Website~~: [https://www.accessprobono.ca/our-programs/lawyer-referral-service]		:[https://www.accessprobono.ca/our-programs/lawyer-referral-service Visit Website]

	:'''Access Pro Bono's Free Legal Advice'''		:'''Access Pro Bono's Free Legal Advice'''
	:Volunteer lawyers provide 30 minutes of free legal advice to people with low or modest income.		:Volunteer lawyers provide 30 minutes of free legal advice to people with low or modest income.
	:Call 1-877-762-6664		:Call 1-877-762-6664
	~~:Visit Website~~: [https://www.accessprobono.ca/get-legal-help]		:[https://www.accessprobono.ca/get-legal-help Visit Website]

	===Go deeper===		===Go deeper===

Elena Renderos: /* Take action */

2023-09-26T04:02:58Z

Take action

← Older revision		Revision as of 04:02, 26 September 2023
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	The Better Business Bureau may not be able to solve the problem, but complaining to them can help others avoid problems going forward.		The Better Business Bureau may not be able to solve the problem, but complaining to them can help others avoid problems going forward.

	:Better Business Bureau		:'''Better Business Bureau'''
	:Receives complaints about local businesses that are members.		:Receives complaints about local businesses that are members.
	:Call 1-888-803-1222		:Call 1-888-803-1222
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	Complaining to an association a car dealer is a member of can help get their attention.		Complaining to an association a car dealer is a member of can help get their attention.
	:Automotive Retailers Association
			:'''Automotive Retailers Association'''
	:Many car dealers belong to this voluntary organization.		:Many car dealers belong to this voluntary organization.
	:Visit ARA: [https://www.ara.bc.ca/]		:Visit ARA: [https://www.ara.bc.ca/]

	:Recreation Vehicle Dealers Association		:'''Recreation Vehicle Dealers Association'''
	:A national, voluntary organization for RV dealers.		:A national, voluntary organization for RV dealers.
	:Visit RVDA: [https://www.rvda.ca/]		:Visit RVDA: [https://www.rvda.ca/]

	:New Car Dealers Association of BC		:'''New Car Dealers Association of BC'''
	:Representing franchised car dealers who sell new vehicles.		:Representing franchised car dealers who sell new vehicles.
	:Visit NCDA: [https://www.newcardealers.ca/]		:Visit NCDA: [https://www.newcardealers.ca/]
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	Seeking legal advice can help you clarify your options.		Seeking legal advice can help you clarify your options.

	:Lawyer Referral Service		:'''Lawyer Referral Service'''
	:Helps you connect with a lawyer for a complimentary 15-minute consult to see if you want to hire them.		:Helps you connect with a lawyer for a complimentary 15-minute consult to see if you want to hire them.
	:Call 1-800-663-1919		:Call 1-800-663-1919
	:Visit Website: [https://www.accessprobono.ca/our-programs/lawyer-referral-service]		:Visit Website: [https://www.accessprobono.ca/our-programs/lawyer-referral-service]

	:Access Pro Bono's Free Legal Advice		:'''Access Pro Bono's Free Legal Advice'''
	:Volunteer lawyers provide 30 minutes of free legal advice to people with low or modest income.		:Volunteer lawyers provide 30 minutes of free legal advice to people with low or modest income.
	:Call 1-877-762-6664		:Call 1-877-762-6664

Elena Renderos: /* Take action */

2023-09-26T04:02:13Z

Take action

Elena Renderos: /* More on each step */

2023-09-26T04:01:00Z

More on each step

Elena Renderos: /* More on each step */

2023-09-26T04:00:11Z

More on each step

← Older revision		Revision as of 04:00, 26 September 2023
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	===More on each step===		===More on each step===
	'''Step 1. Decide on what you want'''		'''Step 1. Decide on what you want'''<br>
	:Once you understand your legal rights and options, decide what outcome you're seeking.		Once you understand your legal rights and options, decide what outcome you're seeking.

	Are you hoping to have the vehicle repaired? To get a refund? A discount?		Are you hoping to have the vehicle repaired? To get a refund? A discount?

	'''Step 2. Contact the seller directly'''		'''Step 2. Contact the seller directly'''<br>
	:Try to raise any problems with the seller first.		Try to raise any problems with the seller first.

	If you bought from a dealer, ask to speak to someone with authority, such as a manager or owner. Clearly explain your problem. Let them know the outcome you’re seeking.		If you bought from a dealer, ask to speak to someone with authority, such as a manager or owner. Clearly explain your problem. Let them know the outcome you’re seeking.
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	\|}		\|}

	'''Step 3. Try dispute resolution (dealer only!)'''		'''Step 3. Try dispute resolution (dealer only!)'''<br>
	If the letter doesn’t clear things up, dispute resolution might. It involves a third party helping you and the dealer reach a solution.		If the letter doesn’t clear things up, dispute resolution might. It involves a third party helping you and the dealer reach a solution.

Elena Renderos: /* More on each step */

2023-09-26T03:59:37Z

More on each step

← Older revision		Revision as of 03:59, 26 September 2023
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	===More on each step===		===More on each step===
	'''Step 1. Decide on what you want'''		'''Step 1. Decide on what you want'''
	Once you understand your legal rights and options, decide what outcome you're seeking.		:Once you understand your legal rights and options, decide what outcome you're seeking.

	Are you hoping to have the vehicle repaired? To get a refund? A discount?		Are you hoping to have the vehicle repaired? To get a refund? A discount?

	'''Step 2. Contact the seller directly'''		'''Step 2. Contact the seller directly'''
	Try to raise any problems with the seller first.		:Try to raise any problems with the seller first.

	If you bought from a dealer, ask to speak to someone with authority, such as a manager or owner. Clearly explain your problem. Let them know the outcome you’re seeking.		If you bought from a dealer, ask to speak to someone with authority, such as a manager or owner. Clearly explain your problem. Let them know the outcome you’re seeking.

Elena Renderos at 03:58, 26 September 2023

2023-09-26T03:58:52Z

← Older revision		Revision as of 03:58, 26 September 2023
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	:Call 1-877-762-6664		:Call 1-877-762-6664
	:Visit Website: [https://www.accessprobono.ca/get-legal-help]		:Visit Website: [https://www.accessprobono.ca/get-legal-help]

			===Go deeper===
			We have even more coverage of sorting out a problem with a used car, whether you bought from a private seller or a car dealer. [https://www.peopleslawschool.ca/everyday-legal-problems/cars-getting-around/buying-or-repairing-car/problem-used-car-you-bought See our in-depth coverage of problems if you bought privately] and [https://www.peopleslawschool.ca/everyday-legal-problems/cars-getting-around/buying-or-repairing-car/problem-used-car-you-bought-0 problems if you bought from a dealer].

	{{Dial-A-Law_Navbox\|type=consumer}}		{{Dial-A-Law_Navbox\|type=consumer}}
	{{Dial-A-Law Copyright}}		{{Dial-A-Law Copyright}}

Elena Renderos at 03:57, 26 September 2023

2023-09-26T03:57:47Z

Show changes

← Older revision		Revision as of 04:01, 26 September 2023
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	Here’s an example. There’s a free program called the Canadian Motor Vehicle Arbitration Program. It can help you resolve disputes with car makers about defects or a warranty. [https://www.camvap.ca/participating-manufacturers/~english Visit the CMVAP website].		Here’s an example. There’s a free program called the Canadian Motor Vehicle Arbitration Program. It can help you resolve disputes with car makers about defects or a warranty. [https://www.camvap.ca/participating-manufacturers/~english Visit the CMVAP website].

	'''Step 4. File a complaint (dealer only!)'''		'''Step 4. File a complaint (dealer only!)'''<br>
	If you’re buying the vehicle from a dealer, you can file a complaint with the Vehicle Sales Authority of BC. [https://vsabc.ca/consumers/find-help-for-your-issue/make-a-formal-complaint-to-the-vsa/ Visit the VSA website].		If you’re buying the vehicle from a dealer, you can file a complaint with the Vehicle Sales Authority of BC. [https://vsabc.ca/consumers/find-help-for-your-issue/make-a-formal-complaint-to-the-vsa/ Visit the VSA website].

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	The authority’s website explains who can apply for compensation, what losses the fund covers, and how to file a claim. [https://vsabc.ca/consumers/find-help-for-your-issue/make-a-compensation-fund-claim/ Visit the VSA website to learn more].		The authority’s website explains who can apply for compensation, what losses the fund covers, and how to file a claim. [https://vsabc.ca/consumers/find-help-for-your-issue/make-a-compensation-fund-claim/ Visit the VSA website to learn more].

	'''Step 5. Contact a consumer agency or industry association (dealer only!)		'''Step 5. Contact a consumer agency or industry association (dealer only!)'''<br>
	'''The Better Business Bureau may not be able to solve the problem, but complaining to them can help others avoid problems going forward.		The Better Business Bureau may not be able to solve the problem, but complaining to them can help others avoid problems going forward.

	Better Business Bureau		Better Business Bureau
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	:Visit NCDA: [https://www.newcardealers.ca/]		:Visit NCDA: [https://www.newcardealers.ca/]

	'''Step 6. Take to social media'''		'''Step 6. Take to social media'''<br>
	Consider telling your story on social media. Be factual and truthful about what happened — using foul or insulting language may work against you.		Consider telling your story on social media. Be factual and truthful about what happened — using foul or insulting language may work against you.

	Social pressure is powerful. The seller may be motivated to make things right to show they’re good citizens (corporate or otherwise).		Social pressure is powerful. The seller may be motivated to make things right to show they’re good citizens (corporate or otherwise).

	'''Step 7. Consider legal action'''		'''Step 7. Consider legal action'''<br>
	If you can’t solve the problem with the above steps, your next option may be to take legal action.		If you can’t solve the problem with the above steps, your next option may be to take legal action.