Complaints against Security Guards (5:VI): Difference between revisions
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Complaints against Security Guards (5:VI) (view source)
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{{REVIEWED LSLAP | date= July | {{REVIEWED LSLAP | date= July 22, 2024}} | ||
{{LSLAP Manual TOC|expanded = complaints}} | {{LSLAP Manual TOC|expanded = complaints}} | ||
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== B. Filing the Complaint == | == B. Filing the Complaint == | ||
Complaints must be made in writing within one year of the incident. Complaint forms can be obtained by contacting the Ministry or online. | Complaints must be made in writing within one year of the incident. Complaint forms can be obtained by contacting the Ministry or online, and can be submitted by mail, email, or fax. | ||
'''Compliance and Enforcement, Security Programs Division''' | |||
{{ResourcesLSLAP | {{ResourcesLSLAP | ||
| address = PO Box 9217 Stn Prov Govt <br /> Victoria, BC V8W 9J1 | | address = PO Box 9217 Stn Prov Govt <br /> Victoria, BC V8W 9J1 | ||
| phone = 1 (855) 587-0185 <br /> Fax: (250) 387-4454 | | phone = 1 (855) 587-0185 <br /> Fax: (250) 387-4454 | ||
| online = [https://www2.gov.bc.ca/gov/content/employment-business/business/security-services/security-industry-licensing Website] <br /> Email: | | online = [https://www2.gov.bc.ca/gov/content/employment-business/business/security-services/security-industry-licensing/about/enforcement#make-complaint Website] <br /> Email: securitycompliance@gov.bc.ca | ||
}} | }} | ||
Once a complaint has been filed, the Registrar will determine whether the matter is within its jurisdiction. If it is, then an investigator will be assigned. The complainant will be notified of the investigation by letter. Complaints can result in a warning notice, a violation ticket, or reconsideration of the officer’s licence status. | Once a complaint has been filed, the Registrar will determine whether the matter is within its jurisdiction. If it is, then an investigator will be assigned. The complainant will be notified of the investigation by letter. Complaints can result in a warning notice, a violation ticket, or reconsideration of the officer’s licence status. | ||
The Registrar may decide not to investigate a complaint if there has been more than one year of time between when the complaints knew about the facts and when the Registrar receives the complaint (''SSA'', | The Registrar may decide not to investigate a complaint if there has been more than one year of time between when the complaints knew about the facts and when the Registrar receives the complaint (''SSA'', section 34(2)(a)). Section 34(2) also enumerates other factors that may lead the Registrar to refuse to investigate a complaint. | ||
Like police, licensed and unlicensed security guards can be sued civilly. | Like police, licensed and unlicensed security guards can be sued civilly. | ||