Workers' Compensation Referrals (7:App C)

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This information applies to British Columbia, Canada. Last reviewed for legal accuracy by the Law Students' Legal Advice Program on August 1, 2023.



Unions

Unions provide more representation for injured workers than all other sources combined. If a worker was engaged in employment under a collective agreement when injured, their union or former union should be the first resource. Some unions will even help former members with claims arising out of injuries suffered in non-union employment.


Workers’ Advisers Office (WAO)

Website: www.gov.bc.ca/workersadvisers

Telephone: (604) 335-5931; Toll Free: 1 (800) 663-4261


Lower Mainland Regional Offices:


260A - 4600 Jacombs Road Richmond, BC V6V 3B1 Fax: (604) 713-0311


Unit A250a 20161 86th Avenue Langley, BC V2Y 2C1 Fax: (778) 705-1106


This is the primary resource for non-union workers having difficulties with the Board. The advisors have direct access to the claim file and can provide workers with detailed and confidential advice about the claim. They also offer very accessible written information for claimants.


The WAO only takes referrals by internet. Claimants must fill out the online inquiry form at the following website: wao-preiq.labour.gov.bc.ca. They will be contacted within 2 business days to set up a telephone appointment with an Intake Administrator.


Employers’ Advisers Office

Telephone: 1 (800) 925-2233

Fax: 1 (855) 664-7993

Email: eao@eao-bc.org


The Employers’ Advisers Office (EAO) is a branch of the Ministry of Labour. Independent of WorkSafeBC, the EAO is a resource for employers in British Columbia, providing complimentary advice, assistance, representation educational seminars to employers, potential employers and employer associations concerning workers’ compensation issues.


Community Legal Assistance Society (CLAS)

300 – 1140 West Pender Street Vancouver, BC V6E 4G1

Telephone: (604) 685-3425

Fax: (604) 685-7611

Toll Free: 1-888-685-6222


CLAS may be able to help if a client has lost their appeal to the Workers’ Compensation Appeal Tribunal (WCAT) and wants WCAT to reconsider their decision, or a court to overturn the decision, and if the advocate who helped the client at WCAT can no longer assist.


WCB Main Inspection Office

6951 Westminster Highway Richmond, BC V7C 1C6

Telephone: (604) 273-2266

Toll-free: 1-800-661-2112


Complaints about violations of health & safety regulations should be directed here.


WCB Fair Practices Office

P.O. Box 5350 Stn. Terminal Vancouver, BC V6B 5L5

Telephone: (604) 276-3053

Fax: (604) 276-3103

This office can be contacted when all internal remedies have been unsuccessful, or if the worker has a complaint about matters that are not subject to appeal, such as rude conduct by WCB staff, failure to answer letters, or unfair procedures.


Note: Most lawyers who do WCB applications or WCAT appeals require payment in advance. For more information, please see the lawyer referral section in Chapter 22.


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