Mental Health Complaints to the Ombudsperson (14:X): Difference between revisions
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Mental Health Complaints to the Ombudsperson (14:X) (view source)
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Complaints must be made in writing. The office is careful to ensure that, where necessary, the identity of the complainant is kept secret from hospital staff. Common complaints include concerns about over-medication. In such cases, the Ombudsperson has the authority to take the issue to an outside medical source to verify whether or not the patient is receiving appropriate levels of medication. One can go to the website http://www.ombudsman.bc.ca to file a complaint or call the Ombudsperson’s office at 1-800-567-3247 for further information. | Complaints must be made in writing. The office is careful to ensure that, where necessary, the identity of the complainant is kept secret from hospital staff. Common complaints include concerns about over-medication. In such cases, the Ombudsperson has the authority to take the issue to an outside medical source to verify whether or not the patient is receiving appropriate levels of medication. One can go to the website http://www.ombudsman.bc.ca to file a complaint or call the Ombudsperson’s office at 1-800-567-3247 for further information. | ||
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