General Hotline Numbers & Online Resources (Covid-19)

This information applies to British Columbia, Canada. This page was last updated by Clicklaw team on May 7, 2020 - 09:00 AM PDT.

This page provides general hotline numbers and online resources from both the provincial and federal governments.

This list is a starting point and is not meant to be exhaustive. It is not intended to give legal advice on your particular legal problem.

Government of British Columbia (Provincial)

BC Government: Restart Plan

• A series of steps that the BC government is planning to make the province return to a "new normal". Includes keeping the disease transmission low and getting people back to work.

BC Centre for Disease Control: Covid-19 Resources

• Information about COVID-19, how to protect yourself, your family and your community and what to do if you suspect you have the virus. Includes translated content (PDF and videos).
• COVID-19 BC Support App and Self-Assessment Tool: use the self-assessment website or app first to help determine whether you may need further assessment or testing for COVID-19. The app also lets you receive the latest updates, trusted resources, and alerts.
• If you are unsure about what to do or have medical concerns or questions, contact HealthLinkBC (call 8-1-1) at any time or speak with your health care provider. 8-1-1 has translation services available.

BC Government: COVID-19 Provincial Support and Information

• This site contains the latest direction from the Provincial Health Officer as well as details on the BC COVID-19 Action Plan. This plan offers help to people such as targeted relief on hydro bills and ICBC payments, helping essential workers find the childcare they need, providing emergency financial assistance for students and freezing rents, halting evictions and providing a $500 rental supplement to make sure people can stay in their homes. In addition, people who have had their income affected by the outbreak will soon be able to apply for the BC Emergency Benefit for Workers for a tax-free one-time payment of $1,000. This payment is in addition to the new Canada Emergency Response Benefit.
• For non-health related information and services such as childcare, travel advisories, school closures and more, call 1-888-COVID19 (toll-free) or 604-412-0957 (7:30am-8pm PST). Translation services in 110+ languages available. Text: 604-630-0300. Standard message and data rates may apply. Telephone for the Deaf: dial 711 (in BC).
• Includes translated content in the following languages: Traditional Chinese, Simplified Chinese, Punjabi, French, Farsi, Arabic, Tagalog, and Korean.

BC's Ministry of Attorney General: Response to Covid-19

• Laws & regulations: limitation periods, protection for essential services
• Justice services: Family Justice Services, Legal Aid BC
• Courts info
• Liquor and cannabis
• ICBC
• Gaming
• Emergency Orders
• Tribunals, Boards, and Commissions

Office of the Provincial Health Officer: Orders, Notices & Guidance

• A list of orders, notices, and guidance that must be followed during a Provincial State of Emergency
• Includes various industries and sectors such as industrial camps, markets, personal services, long-term care facilities, nightclubs, hotels, grocery stores, farms, mining, and more.

Government of Canada (Federal)

Public Health Agency of Canada: Coronavirus disease (COVID-19)

• News & updates, travel advice, responses from the federal government

Department of Justice: Response to COVID-19 Provides the latest information on legislative and other measures adopted to protect Canadians in response to the pandemic, including:

• Legislation
• Charter Statements
• Orders and Regulations

Covid-19 Resources for British Columbians © Clicklaw and Courthouse Libraries BC is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 2.5 Canada Licence.