Public Complaints Glossary (5:App A)

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Certiorari: a formal request to a court challenging a legal decision of an administrative tribunal, judicial official, or organization, in which the requester alleges that the decision has been irregular or incomplete, or that there has been an error of law

Indigency: lack of ability to pay; it is a legal reason to have certain fees waived in the purpose of fairness

Mandamus: a writ which commands an individual, organization, administrative tribunal, or court to perform a certain action, usually to correct a prior illegal action or failure to act

Ombudsman: a person who acts as a trusted intermediary between an organization and its body of citizens or constituents

Onus of proof: one’ s duty or responsibility to prove one’ s case