Referrals and Follow-up regarding Victims of Crime (4:XII)

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If you refer the victim to a lawyer, social service agency, or health professional, remember to follow up to ensure that the victim is looked after. A simple phone call to the victim should suffice. Should you need to consult with a professional (for instance, a psychiatrist) about a victim’s ongoing case, you need to have the victim sign a written release form authorizing you to collect information about them, or on their behalf. The referrals below are for more specific types of victims than the referrals at the beginning of the chapter:


Ministry of Child and Family Development - The Helpline for Children

To report suspected cases of child abuse or neglect.

Online Website
Phone 310-1234 (no area code needed)



Ministry of Child and Family Development - After Hours Services

Refers those in crisis situations to food and emergency housing resources (after office hours and weekends).

Online Website
Phone Vancouver, North Shore, and Richmond:
(604) 660-4927
Rest of the Lower Mainland, from Burnaby and Delta to Maple Ridge and Langley:
(604) 660-8180
Elsewhere in B.C.:
1-800-663-9122



General Ministry Inquiries

Online Email: MCF.CorrespondenceManagement@gov.bc.ca
Phone 1-877-387-7027



Provincial Government Referral Service

Online No online address available.
Phone Victoria: (250) 387-6121
Metro Vancouver: (604) 660-2421
Elsewhere in BC: 1 800 663-7867


British Columbia Centre for Elder Advocacy Support (BCCEAS)

Province-wide service with an advocacy help line, information and referrals.

Online Website
E-mail: info@bcceas.ca
Phone (604) 437-1940
Toll-Free: 1-866-437-1940



VictimLink BC

VictimLink BC is available 24 hours, seven days a week and has information about and referrals to a number of support systems that are available to victims of crime.

Online Website
E-mail: VictimLinkBC@bc211.ca
Phone Toll-Free: 1-800-563-0808
TTY: (604) 875-0885



UBC Life & Career Centre (Formerly the UBC Women’s Resources Centre)

Information and referral, counselling support groups for women, stress management, depression. Abusers may also be referred here.

Address UBC Robson Square, 800 Robson Street, Plaza Level, Room 1.400
Vancouver, BC V6Z 3B7
Phone (604) 822-8585