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Difference between revisions of "Introduction to Consumer Protection (11:I)"
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Introduction to Consumer Protection (11:I) (view source)
Revision as of 05:21, 14 June 2016
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'''Consumer Protection BC (previously the Business Practices and Consumer Protection Authority)''' | '''Consumer Protection BC (previously the Business Practices and Consumer Protection Authority)''' | ||
Toll-free: 1-888-564-9963 | Toll-free: 1-888-564-9963 | ||
Website: http://www.consumerprotectionbc.ca | Website: http://www.consumerprotectionbc.ca | ||
*Consumer Protection BC operates at arm’s length from government and has responsibility for a range of licensing, inspection, investigation, and enforcement activities. If consumer protection legislation appears to have been violated, the aggrieved party can phone Consumer Protection BC to report the infraction. This is the office to contact for students (on behalf of clients) seeking action by the Director under the statutory causes of action found in consumer protection legislation. This office also has a mandate to receive and act on consumer complaints generally. | *Consumer Protection BC operates at arm’s length from government and has responsibility for a range of licensing, inspection, investigation, and enforcement activities. If consumer protection legislation appears to have been violated, the aggrieved party can phone Consumer Protection BC to report the infraction. This is the office to contact for students (on behalf of clients) seeking action by the Director under the statutory causes of action found in consumer protection legislation. This office also has a mandate to receive and act on consumer complaints generally. | ||
'''Motor Vehicle Sales Authority of British Columbia (formally known as the Motor Dealer Council of BC)''' | '''Motor Vehicle Sales Authority of British Columbia (formally known as the Motor Dealer Council of BC)''' | ||
Telephone: (604) 574-5050 | Telephone: (604) 574-5050 | ||
Website: http://www.mdcbc.com | Website: http://www.mdcbc.com | ||
*This is the office to contact if one believes that the MDA has been violated or one has questions regarding the provisions in the MDA. | *This is the office to contact if one believes that the MDA has been violated or one has questions regarding the provisions in the MDA. | ||
'''Better Business Bureau''' | '''Better Business Bureau''' | ||
Telephone: (604) 682-2711 | Telephone: (604) 682-2711 | ||
Website: http://www.bbb.org/mbc | Website: http://www.bbb.org/mbc | ||
*Businesses voluntarily join this association, which provides self-policing of the business community. Complaints against a member company can be made at this office, which offers an extra-judicial resolution process for conflicts between consumers and member companies. Information about a specific member company can also be obtained. | *Businesses voluntarily join this association, which provides self-policing of the business community. Complaints against a member company can be made at this office, which offers an extra-judicial resolution process for conflicts between consumers and member companies. Information about a specific member company can also be obtained. | ||
Dial-a-Law | '''Dial-a-Law''' | ||
Telephone: (604) 687-4680 | Telephone: (604) 687-4680 | ||
Website: http://www.cba.org/BC/Public_Media/dal/ | Website: http://www.cba.org/BC/Public_Media/dal/ | ||
*This service provides pre-recorded summaries on the law pertaining to a wide variety of issues in consumer law. Some useful tapes include: | *This service provides pre-recorded summaries on the law pertaining to a wide variety of issues in consumer law. Some useful tapes include: | ||