Welfare Appeals (21:XI)

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A. What Can Be Appealed

It is possible to appeal most MSDSI decisions that deny, reduce, or discontinue welfare benefits of any kind, including supplements. See s 17 of the EAA and s 16 of the EAPWDA.

The legislation list certain supplements for which decisions can not be appealed to the Employment and Assistance Appeal Tribunal: see EAR, s 81, and EAPWDA, s 73. Note however that a person may still apply for reconsideration of decisions related to those supplements. In addition, one cannot appeal decisions regarding the terms of employment plans to the Tribunal, but they can be reconsidered (see s 9 and 17(1)(e) of the EAA).

NOTE: If a client would like a review of a decision that is not open to reconsideration and/or appeal, they may still request an internal administrative review by registering a complaint with the supervisor at a local MSDSI office. This may be particularly useful for service quality issues. This is entirely separate from the appeal process.

B. Two-Level Appeal Process

There is a two-level appeal process for reviewing decisions by MSDSI. The levels are:

  • reconsideration (which is an administrative review done within the MSDSI) and
  • appeal to the Employment and Assistance Appeal Tribunal or “EAAT” (an independent tribunal).

To seek reconsideration, a person must obtain and complete a “Request for Reconsideration” form and return it to MSDSI within 20 business days of being notified of a decision, along with relevant documents, to request a reconsideration of a MSDSI decision.

“Request for Reconsideration” forms can be picked up at MSDSI offices.

To appeal a reconsideration decision to the EAAT, a person must submit a Notice of Appeal form within seven business days of being notified of the reconsideration decision. C.Reconsideration and A ppeal Supplements (Benefits While an A ppeal is Pending)