Where to Get Help for A Death in Your Family

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Information about bereavement[edit]

BC Bereavement Helpline A non-profit society that facilitates the care and support of the bereaved throughout BC. Box 53530, 984 West Broadway, Vancouver, BC V5Z 1K7

Lower Mainland – 604.738.9950
Outside Lower Mainland – 1.877.779.2223

BC Children’s Hospital Offers support services for parents on the death of a child. 4480 Oak Street, Vancouver, BC V6H 3N1

Lower Mainland – 604.875.2345
Outside Lower Mainland – 1.888.300.3088

Information about burial and cremation[edit]

Consumer Protection BC Responsible for the administration and enforcement of the Consumer Protection Act and the Cremation, Interment and Funeral Services Act. PO Box 9244, Victoria, BC V8W 9J2

Lower Mainland – 604.320.1667
Outside Lower Mainland – 1.888.564.9963

Cemetery and Crematorium Association of BC A non-profit provincial death-care association that provides information for cremation, cemetery and memorialization professionals. PO Box 10082, Aldergrove, BC V4W 3Z5

Lower Mainland – 604.866.7292
Outside Lower Mainland – 1.866.587.3213

Funeral Service Association of BC A non-profit association that provides general information about funeral services in BC. The section of their website, “When a death occurs”, has information about what do first, how to contact the funeral home, and what to expect. 211 – 2187 Oak Bay Avenue Victoria, BC V8R 1G1

Victoria – 250.592.3213
Toll-free – 1.800.665.3899

Memorial societies[edit]

The People’s Memorial Society of BC A non-profit and locally-operated society that provides pre-arrangement, burial, cremation, memorial, funeral, and transfer services. 505 Stn Main, Vernon BC V1T 9Z9

Outside Lower Mainland – 1.800.661.3358

Memorial Society of BC A non-profit organization that helps to plan funerals that are simple, dignified and affordable. 205 - 640 West Broadway, Vancouver BC V5Z 1G4

Lower Mainland – 604.733.7705
Outside Lower Mainland – 1.888.816.5902

Information about legal and medical matters[edit]

British Columbia Hospice Palliative Care Association Provides leadership and support for its member organizations and individuals. Its goal is to ensure quality care for British Columbians faced with a life-threatening illness, death, and bereavement. 502 – 1081 Burrard Street, Vancouver, BC V6Z 1Y6

Lower Mainland – 604.806.8821
Outside Lower Mainland – 1.877.422.4722

Vital Statistics Agency The British Columbia Vital Statistics Agency is responsible for the registration of births, marriages, and deaths in British Columbia. Offices are located in Victoria, Vancouver, and Kelowna. PO Box 9657 Stn Prov Govt, Victoria, BC V8W 9P3

Lower Mainland – 604.660.2937
Outside Lower Mainland – 1.888.876.1633

Coroners Service The Coroners Service of British Columbia is a division of the Ministry of Public Safety Solicitor General and for the Province of BC. It is responsible for the inquiry/investigation of all unnatural, unexpected, unexplained, or unattended deaths. Chief Coroner’s Office Metrotower II

800 – 4720 Kingsway, Burnaby, BC V5H 4N2
Lower Mainland – 604.660.7745
Enquiry BC: 1.800.663.7868

Public Guardians and Trustee Office Administers estates of people in BC who die with or without a will when an executor, family member, or other eligible person either does not wish or is unable to carry out the administration of the estate. 700 – 808 West Hastings Street, Vancouver, BC V6C 3L3

Lower Mainland – 604.660.4444
Enquiry BC – 1.800.663.7867

British Columbia Transplant Society The British Columbia Transplant Society (BCTS) directs, delivers, or contracts for all organ transplant services across BC. 555 West 12th Avenue (West Tower), Vancouver, BC V5Z 3X7

Lower Mainland – 604.877.2240
Outside Lower Mainland – 1.800.663.6189

Will and Estates: Attorney General The Ministry of Attorney General website has information about Wills and Estates, including the Probate registry. www.ag.gov.bc.ca/courts/other/wills_estates.htm
Probate Kit, Self-Counsel or Press Provides step-by-step instructions and includes all the required forms on enclosed CD-ROM. This kit also contains Administration Forms, which you will need if no valid will is available. www.self-counsel.com

You can also find Self-Counsel Press publications for sale in many bookstores and in your local public library.

Lawyer Referral Service The Service enables members of the public to consult with a lawyer for up to 30 minutes for a fee of $25, plus taxes. Lower Mainland – 604.687.3221

Outside Lower Mainland – 1.800.663.1919

The Society of Notaries Public A Notary Public can provide assistance with notarizing Death Certificates and providing extensive information about wills and estates. Contact the Society office to obtain the name and telephone number of a Notary Public near you. Ask the Notary Public how much it will cost for the first meeting. Box 44, 1220 - 625 Howe Street, Vancouver, BC V6C 2T6

Lower Mainland – 604. 681.4516
Outside Lower Mainland – 1.800.663.0343

Information about benefits[edit]

Service Canada On the Service Canada website, the section called “What to Do Following a Death” includes information about benefits available under the Canada pension Plan. Look under “Additional Information for the Canada Pension Plan and Other Death Related Benefits”. PO Box 1177 Station CSC, Victoria BC V8W 2V2

1.800.O-Canada (1.800.622.6232)
Hearing or speech impairment – 1.800.926.9105

Ministry of Social Development When a person dies and there are no resources for funeral expenses, through either the individual’s estate or family, the Ministry of Social Development may help with these costs. To locate an office near you, call: 1.666.866.0800


The Crime Victim Assistance Program Administered by the Victim Service Division of the BC Ministry of Public Safety and Solicitor General. Immediate family members of an injured or deceased victim may be eligible for financial assistance and benefits including funeral expenses. PO Box 5550 Station Terminal, Vancouver BC V6B 1H1

Lower Mainland – 604. 660.3888
Outside Lower Mainland – 1.866.660.3888

ICBC Will provide no-fault accident benefits, including payment for the cost of funeral expenses or $2,500, whichever is less. Lower Mainland – 604.661.2800

Outside Lower Mainland – 1.800.663.3051

The Last Post, Veterans Affairs Canada Its primary mandate is to deliver the Veterans Affairs Canada Funeral and Burial Program which provides funeral, burial and grave marking benefits for eligible Canadian and Allied Veterans. 203 – 7337, 137th Street,Surrey, BC V3W 1A4

Lower Mainland – 604.572.3242
Outside Lower Mainland – 1.800.268.0248

WorkSafe BC Dedicated to promoting workplace health and safety for the workers and employers of this province. “For Families: A Guide for Families Coping with a Work-Related Death or Terminal Illness” booklet, is available on their website. www.worksafebc.com