Difference between revisions of "Where to Get Help for Consumer Law Essentials"

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| width="20%" | '''Consumer Protection BC'''
 
| width="20%" | '''Consumer Protection BC'''
| width="40%" | Information about how to prevent consumer problems and what to do if you have a problem.
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| width="40%" | Consumer Protection BC is the regulator of a variety of industries and specific consumer contracts in the province. It’s mandate is to licence and inspect its regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws and educate consumers and businesses about their rights and responsibilities under the laws they administer.
 
| width="40%" | Phone: 604-320-1667 <br/>
 
| width="40%" | Phone: 604-320-1667 <br/>
 
Phone toll-free: 1-888-564-9963 <br/>
 
Phone toll-free: 1-888-564-9963 <br/>

Revision as of 10:53, 17 September 2015

Here are options for further information and assistance with consumer problems.

Access Pro Bono Offers clinics where lawyers provide free legal advice to people who cannot afford a lawyer and who cannot get legal aid. Phone: 604-878-7400 (Greater Vancouver)

Phone toll-free: 1-877-762-6664
www.accessprobono.ca

Better Business Bureau of Mainland BC Assists British Columbians (except on Vancouver Island; see below) in dealing with consumer problems. Phone: 604-682-2711

Phone toll-free: 1-888-803-1222
Office hours: 9:00am – 3:00pm
Fax: 604-681-1544
Email: contactus@mbc.bbb.org
www.mbc.bbb.org

Better Business Bureau of Victoria Assists people on Vancouver Island in dealing with consumer problems. Phone: 250-386-6348

Phone toll-free: 1-877-826-4222
Office hours: 9:00am – 4:00pm
Fax: 250-386-2367
www.vi.bbb.org

Canadian Anti-Fraud Centre (CAFC) The Canadian Anti-Fraud Centre investigates reports of scams whether by telephone, facsimile, postal mail or the internet. You can report fraud to the Canadian Anti-Fraud Centre. Phone toll-free: 1-888-495-8501

Phone from overseas: 1-705-495-8501
Fax: 1-888-654-9426
Mail: Box 686 North Bay, Ontario P1B 8J8
Email: info@antifraudcentre.ca
www.antifraudcentre-centreantifraude.ca

Canadian Home Builders Association of BC Helps consumers plan their renovation and explains what to do when there are problems. Phone toll-free: 1-800-933-6777

www.gvhba.org

Clicklaw An Internet portal for public legal information and education in British Columbia. www.clicklaw.bc.ca
ConsumerInformation.ca An Internet portal site from Industry Canada’s Office of Consumer Affairs. It provides useful information about how to protect yourself from scams, including identity theft, advance fee loan scams, telephone scams and more. Email: consumer.information@ic.gc.ca

www.consumerinformation.ca

Competition Bureau The Competition Bureau deals with complaints about scams in the marketplace. Phone: 819-997-4282

Phone toll-free: 1-800-348-5358
Phone toll-free TTY: 1-800-642-3844 (for hearing-impaired only)
www.competitionbureau.gc.ca

Consumer Protection BC Consumer Protection BC is the regulator of a variety of industries and specific consumer contracts in the province. It’s mandate is to licence and inspect its regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws and educate consumers and businesses about their rights and responsibilities under the laws they administer. Phone: 604-320-1667

Phone toll-free: 1-888-564-9963
Email: info@consumerprotectionbc.ca
www.consumerprotectionbc.ca

Credit Counseling Society of BC Provides assistance with debt problems. Phone toll-free: 1-888-527-8999

Email: info@nomoredebts.org
www.nomoredebts.org

Dial-A-Law Dial-A-Law is a library of practical legal information. It is operated by the BC Branch of the Canadian Bar Association. You can listen to the Dial-A-Law scripts over the phone, or read them on the website. The scripts are available in English, Chinese and Punjabi. Phone: 604-687-4680

Phone toll-free: 1-800-565-5297
www.dialalaw.org

Lawyer Referral Offers advice and information from a lawyer for a fee of $25 plus taxes for the first 30 minutes. Phone: 604-687-3221 (Greater Vancouver)

Phone toll-free: 1-800-663-1919 from anywhere else in the province.
www.cba.org/bc/

Mediate BC Mediate BC specializes in a wide variety of dispute resolution tools and processes. www.mediatebc.com
People's Law School View the online animations "You Owe Money" and "Someone Owes You Money." www.publiclegaled.bc.ca; click on "Media" and then "Videos"
This information applies to British Columbia, Canada. Last reviewed for legal accuracy by People's Law School, 2013.



Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International LicenceConsumer Law Wikibook © People's Law School is, except for the images, licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International Licence.

A person licensed to practice law in a particular jurisdiction by that jurisdiction's law society. See "barrister and solicitor."

A sum of money or an obligation owed by one person to another. A "debtor" is a person responsible for paying a debt; a "creditor" is the person to whom the debt is owed.

Processes used to resolve legal disputes, including negotiation, collaborative settlement processes, mediation, arbitration and litigation.

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