Difference between revisions of "Where to Get Help for Consumer Law Essentials"
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| width="20%" | '''Access Pro Bono''' | | width="20%" | '''Access Pro Bono''' | ||
| width="40%" | Offers clinics where lawyers provide free legal advice to people who cannot afford a lawyer and who cannot get legal aid. | | width="40%" | Offers clinics where lawyers provide free legal advice to people who cannot afford a lawyer and who cannot get legal aid. | ||
| width="40%" | | | width="40%" | Phone: 604-878-7400 (Greater Vancouver)<br/> | ||
Phone: 604-878-7400 (Greater Vancouver)<br/> | Phone toll-free: 1-877-762-6664<br/> | ||
Phone toll-free: 1-877-762-6664 | [http://www.accessprobono.ca www.accessprobono.ca] | ||
|- valign=top | |- valign=top | ||
| width="20%" | '''Better Business Bureau of Mainland BC''' | | width="20%" | '''Better Business Bureau of Mainland BC''' | ||
| width="40%" | Assists British Columbians (except on Vancouver Island; see below) in dealing with consumer problems. | | width="40%" | Assists British Columbians (except on Vancouver Island; see below) in dealing with consumer problems. | ||
| width="40%" | | | width="40%" | Phone: 604-682-2711<br/> | ||
Phone: 604-682-2711<br/> | |||
Phone toll-free: 1-888-803-1222<br/> | Phone toll-free: 1-888-803-1222<br/> | ||
Office hours: 9:00am – 3:00pm<br/> | Office hours: 9:00am – 3:00pm<br/> | ||
Fax: 604-681-1544 <br/> | Fax: 604-681-1544 <br/> | ||
Email: contactus@mbc.bbb.org | Email: contactus@mbc.bbb.org<br/> | ||
[http://www.mbc.bbb.org www.mbc.bbb.org] | |||
|- valign="top" | |- valign="top" | ||
| width="20%" | '''Better Business Bureau of Victoria''' | | width="20%" | '''Better Business Bureau of Victoria''' | ||
| width="40%" | Assists people on Vancouver Island in dealing with consumer problems. | | width="40%" | Assists people on Vancouver Island in dealing with consumer problems. | ||
| width="40%" | | | width="40%" | Phone: 250-386-6348 <br/> | ||
Phone: 250-386-6348 <br/> | |||
Phone toll-free: 1-877-826-4222 <br/> | Phone toll-free: 1-877-826-4222 <br/> | ||
Office hours: 9:00am – 4:00pm<br/> | Office hours: 9:00am – 4:00pm<br/> | ||
Fax: 250-386-2367 | Fax: 250-386-2367 <br/> | ||
[http://www.vi.bbb.org www.vi.bbb.org] | |||
|- valign="top" | |- valign="top" | ||
| width="20%" | '''Canadian Anti-Fraud Centre (CAFC)''' | | width="20%" | '''Canadian Anti-Fraud Centre (CAFC)''' | ||
| width="40%" | The Canadian Anti-Fraud Centre investigates reports of scams whether by telephone, facsimile, postal mail or the internet. You can report fraud to the Canadian Anti-Fraud Centre. | | width="40%" | The Canadian Anti-Fraud Centre investigates reports of scams whether by telephone, facsimile, postal mail or the internet. You can report fraud to the Canadian Anti-Fraud Centre. | ||
| width="40%" | | | width="40%" | Phone toll-free: 1-888-495-8501 <br/> | ||
Phone toll-free: 1-888-495-8501 <br/> | |||
Phone from overseas: 1-705-495-8501 <br/> | Phone from overseas: 1-705-495-8501 <br/> | ||
Fax: 1-888-654-9426<br/> | Fax: 1-888-654-9426<br/> | ||
Mail: Box 686 North Bay, Ontario P1B 8J8 <br/> | Mail: Box 686 North Bay, Ontario P1B 8J8 <br/> | ||
Email: info@antifraudcentre.ca | Email: info@antifraudcentre.ca<br/> | ||
[http://www.antifraudcentre-centreantifraude.ca www.antifraudcentre-centreantifraude.ca] | |||
|- valign="top" | |- valign="top" | ||
| width="20%" | '''Canadian Home Builders Association of BC''' | | width="20%" | '''Canadian Home Builders Association of BC''' | ||
| width="40%" | Helps consumers plan their renovation and explains what to do when there are problems. | | width="40%" | Helps consumers plan their renovation and explains what to do when there are problems. | ||
| width="40%" | | | width="40%" | Phone toll-free: 1-800-933-6777<br/> | ||
[http://www.gvhba.org www.gvhba.org] | |||
|- valign="top" | |- valign="top" | ||
| width="20%" | '''Clicklaw''' | | width="20%" | '''Clicklaw''' | ||
| width="40%" | An Internet portal for public legal information and education in British Columbia. | | width="40%" | An Internet portal for public legal information and education in British Columbia. | ||
| width="40%" | | | width="40%" | [http://www.clicklaw.bc.ca www.clicklaw.bc.ca] | ||
|- valign="top" | |- valign="top" | ||
| width="20%" | '''ConsumerInformation.ca''' | | width="20%" | '''ConsumerInformation.ca''' | ||
| width="40%" | An Internet portal site from Industry Canada’s Office of Consumer Affairs. It provides useful information about how to protect yourself from scams, including identity theft, <span class="noglossary">advance</span> fee loan scams, telephone scams and more. | | width="40%" | An Internet portal site from Industry Canada’s Office of Consumer Affairs. It provides useful information about how to protect yourself from scams, including identity theft, <span class="noglossary">advance</span> fee loan scams, telephone scams and more. | ||
| width="40%" | | | width="40%" | Email: consumer.information@ic.gc.ca <br/> | ||
[http://www.consumerinformation.ca www.consumerinformation.ca ] | |||
|- valign="top" | |- valign="top" | ||
| width="20%" | '''Competition Bureau''' | | width="20%" | '''Competition Bureau''' | ||
| width="40%" | The Competition Bureau deals with complaints about scams in the marketplace. | | width="40%" | The Competition Bureau deals with complaints about scams in the marketplace. | ||
| width="40%" | | | width="40%" | Phone: 819-997-4282<br/> | ||
Phone: 819-997-4282<br/> | |||
Phone toll-free: 1-800-348-5358 <br/> | Phone toll-free: 1-800-348-5358 <br/> | ||
Phone toll-free TTY: 1-800-642-3844 (for <span class="noglossary">hearing</span>-impaired only) | Phone toll-free TTY: 1-800-642-3844 (for <span class="noglossary">hearing</span>-impaired only)<br/> | ||
[http://www.competitionbureau.gc.ca www.competitionbureau.gc.ca] | |||
|- valign="top" | |- valign="top" | ||
| width="20%" | '''Consumer Protection BC''' | | width="20%" | '''Consumer Protection BC''' | ||
| width="40%" | Information about how to prevent consumer problems and what to do if you have a problem. | | width="40%" | Information about how to prevent consumer problems and what to do if you have a problem. | ||
| width="40%" | | | width="40%" | Phone: 604-320-1667 <br/> | ||
Phone: 604-320-1667 <br/> | |||
Phone toll-free: 1-888-564-9963 <br/> | Phone toll-free: 1-888-564-9963 <br/> | ||
Email: info@consumerprotectionbc.ca | Email: info@consumerprotectionbc.ca<br/> | ||
[http://www.consumerprotectionbc.ca www.consumerprotectionbc.ca] | |||
|- valign="top" | |- valign="top" | ||
| width="20%" | '''Credit Counseling Society of BC''' | | width="20%" | '''Credit Counseling Society of BC''' | ||
| width="40%" | Provides assistance with debt problems. | | width="40%" | Provides assistance with debt problems. | ||
| width="40%" | | | width="40%" | Phone toll-free: 1-888-527-8999<br/> | ||
Phone toll-free: 1-888-527-8999<br/> | Email: info@nomoredebts.org<br/> | ||
Email: info@nomoredebts.org | [http://www.nomoredebts.org www.nomoredebts.org] | ||
|- valign="top" | |- valign="top" | ||
| width="20%" | '''Dial-A-Law''' | | width="20%" | '''Dial-A-Law''' | ||
| width="40%" | Dial-A-Law is a library of practical legal information. It is operated by the BC Branch of the Canadian Bar Association. You can listen to the Dial-A-Law scripts over the phone, or read them on the website. The scripts are available in English, Chinese and Punjabi. | | width="40%" | Dial-A-Law is a library of practical legal information. It is operated by the BC Branch of the Canadian Bar Association. You can listen to the Dial-A-Law scripts over the phone, or read them on the website. The scripts are available in English, Chinese and Punjabi. | ||
| width="40%" | | | width="40%" | Phone: 604-687-4680 <br/> | ||
Phone: 604-687-4680 <br/> | Phone toll-free: 1-800-565-5297<br/> | ||
Phone toll-free: 1-800-565-5297 | [http://www.dialalaw.org www.dialalaw.org] | ||
|- valign="top" | |- valign="top" | ||
| width="20%" | '''Lawyer Referral''' | | width="20%" | '''Lawyer Referral''' | ||
| width="40%" | Offers advice and information from a lawyer for a fee of $25 plus taxes for the first 30 minutes. | | width="40%" | Offers advice and information from a lawyer for a fee of $25 plus taxes for the first 30 minutes. | ||
| width="40%" | | | width="40%" | Phone: 604-687-3221 (Greater Vancouver)<br/> | ||
Phone: 604-687-3221 (Greater Vancouver)<br/> | Phone toll-free: 1-800-663-1919 from anywhere else in the province.<br/> | ||
Phone toll-free: 1-800-663-1919 from anywhere else in the province. | [http://www.cba.org/bc/initiatives/main/lawyer_referral.aspx www.cba.org/bc/] | ||
|- valign="top" | |- valign="top" | ||
| width="20%" | '''Mediate BC''' | | width="20%" | '''Mediate BC''' | ||
| width="40%" | Mediate BC specializes in a wide variety of dispute resolution tools and processes. | | width="40%" | Mediate BC specializes in a wide variety of dispute resolution tools and processes. | ||
| width="40%" | | | width="40%" | [http://www.mediatebc.com www.mediatebc.com] | ||
|- valign="top" | |||
| width="20%" | '''People's Law School''' | |||
| width="40%" | View the online animations "You Owe Money" and "Someone Owes You Money." | |||
| width="40%" | [http://www.publiclegaled.bc.ca/ www.publiclegaled.bc.ca]; click on "Media" and then "Videos" | |||
|- | |- | ||
|} | |} | ||
Revision as of 04:33, 25 March 2014
Here are options for further information and assistance with consumer problems.
| Access Pro Bono | Offers clinics where lawyers provide free legal advice to people who cannot afford a lawyer and who cannot get legal aid. | Phone: 604-878-7400 (Greater Vancouver) Phone toll-free: 1-877-762-6664 |
| Better Business Bureau of Mainland BC | Assists British Columbians (except on Vancouver Island; see below) in dealing with consumer problems. | Phone: 604-682-2711 Phone toll-free: 1-888-803-1222 |
| Better Business Bureau of Victoria | Assists people on Vancouver Island in dealing with consumer problems. | Phone: 250-386-6348 Phone toll-free: 1-877-826-4222 |
| Canadian Anti-Fraud Centre (CAFC) | The Canadian Anti-Fraud Centre investigates reports of scams whether by telephone, facsimile, postal mail or the internet. You can report fraud to the Canadian Anti-Fraud Centre. | Phone toll-free: 1-888-495-8501 Phone from overseas: 1-705-495-8501 |
| Canadian Home Builders Association of BC | Helps consumers plan their renovation and explains what to do when there are problems. | Phone toll-free: 1-800-933-6777 |
| Clicklaw | An Internet portal for public legal information and education in British Columbia. | www.clicklaw.bc.ca |
| ConsumerInformation.ca | An Internet portal site from Industry Canada’s Office of Consumer Affairs. It provides useful information about how to protect yourself from scams, including identity theft, advance fee loan scams, telephone scams and more. | Email: consumer.information@ic.gc.ca |
| Competition Bureau | The Competition Bureau deals with complaints about scams in the marketplace. | Phone: 819-997-4282 Phone toll-free: 1-800-348-5358 |
| Consumer Protection BC | Information about how to prevent consumer problems and what to do if you have a problem. | Phone: 604-320-1667 Phone toll-free: 1-888-564-9963 |
| Credit Counseling Society of BC | Provides assistance with debt problems. | Phone toll-free: 1-888-527-8999 Email: info@nomoredebts.org |
| Dial-A-Law | Dial-A-Law is a library of practical legal information. It is operated by the BC Branch of the Canadian Bar Association. You can listen to the Dial-A-Law scripts over the phone, or read them on the website. The scripts are available in English, Chinese and Punjabi. | Phone: 604-687-4680 Phone toll-free: 1-800-565-5297 |
| Lawyer Referral | Offers advice and information from a lawyer for a fee of $25 plus taxes for the first 30 minutes. | Phone: 604-687-3221 (Greater Vancouver) Phone toll-free: 1-800-663-1919 from anywhere else in the province. |
| Mediate BC | Mediate BC specializes in a wide variety of dispute resolution tools and processes. | www.mediatebc.com |
| People's Law School | View the online animations "You Owe Money" and "Someone Owes You Money." | www.publiclegaled.bc.ca; click on "Media" and then "Videos" |
| This information applies to British Columbia, Canada. Last reviewed for legal accuracy by People's Law School, 2013. |
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 Consumer Law Wikibook © People's Law School is, except for the images, licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International Licence.
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