Workers' Compensation Referrals (7:App C)

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A. Referrals

1. Unions

Unions provide more representation for injured workers than all other sources combined. If a worker was engaged in employment under a collective agreement when injured, his or her union or former union should be the first resource. Some unions will even help former members with claims arising out of injuries suffered in non-union employment.

Workers’ Advisors Offices (WAO)

Online Website


Lower Mainland Regional Offices:

Address 500-8100 Granville Avenue
Richmond, BC V6Y 3T6
Phone (604) 713-0360
Toll-free within BC: 1-800-663-4261
Fax: (604) 713-0311


Address 204 - 32555 Simon Avenue
Abbotsford, BC V2T 4Y2
Phone (604) 870-5488
Toll-free: 1-888-295-7781
Fax: (604) 870-5494


  • This is the primary resource for non-union workers having difficulties with the Board. The advisors have direct access to the claim file and provide workers with detailed, confidential advice about the claim. They also offer very readable written information for claimants.
  • The WAO only takes referrals by internet. Claimants must fill out the online inquiry form at the following website: https://www.labour.gov.bc.ca/wab/inquiry/. They will be contacted within 2 business days to set up a telephone appointment with an Intake Administrator.