2,553
edits
Difference between revisions of "If There Are Consumer Problems"
From Clicklaw Wikibooks
no edit summary
| Line 99: | Line 99: | ||
You should give a time frame for them to address the problem. Usually 10 working days is sufficient. You can write something like this: | You should give a time frame for them to address the problem. Usually 10 working days is sufficient. You can write something like this: | ||
:''"I look forward to your reply and to resolving the problem, and will wait until ___________________ [date] before taking my next step. Please contact me as soon as possible at the above address or by telephone at ____________."'' | ::''"I look forward to your reply and to resolving the problem, and will wait until ___________________ [date] before taking my next step. Please contact me as soon as possible at the above address or by telephone at ____________."'' | ||
You can also say what you will do next if they do not address the problem. For example, you might say that your next step will be to file a complaint with the Better Business Bureau or Consumer Protection BC, or to seek legal advice. | You can also say what you will do next if they do not address the problem. For example, you might say that your next step will be to file a complaint with the Better Business Bureau or Consumer Protection BC, or to seek legal advice. | ||
