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Difference between revisions of "Common Care Issues when Living in Residential Care"
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Common Care Issues when Living in Residential Care (view source)
Revision as of 18:10, 8 July 2014
, 18:10, 8 July 2014→Communication
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Proper and timely communication with residents and family or other representatives is a legal responsibility on all care facility operators. The Patient Care Quality Offices in British Columbia indicate that poor communication is a common problem across the health care system, including residential care.([[Chapter Four Legal Issues in Residential Care References|10]]) In a care facility, family and friends can become frustrated when they do not know who to talk to in the facility, are simply told “it’s the policy “, or where they feel that problems or concerns are not being effectively addressed (or in a timely manner as required by law).([[Chapter Four Legal Issues in Residential Care References|11]]) Poor communication ranges from simple time pressures and inadvertent oversights to blatant efforts to conceal information, particularly about the circumstances of a resident’s injury or death.([[Chapter Four Legal Issues in Residential Care References|12]]) | Proper and timely communication with residents and family or other representatives is a legal responsibility on all care facility operators. The Patient Care Quality Offices in British Columbia indicate that poor communication is a common problem across the health care system, including residential care.([[Chapter Four Legal Issues in Residential Care References|10]]) In a care facility, family and friends can become frustrated when they do not know who to talk to in the facility, are simply told “it’s the policy “, or where they feel that problems or concerns are not being effectively addressed (or in a timely manner as required by law).([[Chapter Four Legal Issues in Residential Care References|11]]) Poor communication ranges from simple time pressures and inadvertent oversights to blatant efforts to conceal information, particularly about the circumstances of a resident’s injury or death.([[Chapter Four Legal Issues in Residential Care References|12]]) | ||
'''Noteworthy: Written Policies''': The Residential Care Regulations require the operator to have written policies to guide staff in all matters relating to the care and supervision of persons in care ([[Chapter Four Legal Issues in Residential Care References|13]])and to make these available to the resident, or the resident’s representative, upon request. ([[Chapter Four Legal Issues in Residential Care References|14]])Whenever, staff or administration talk with a resident, family member or other support person about a policy, they should always be able to show the resident or representative what the written policy says. At a minimum, that can help identify people if it applies to the matter in question and what it says in the circumstances. '''That will not automatically mean the policy adheres to the law or is fair, but it can give all parties a starting point for discussions on matters such as caring and supervision.''' | {| class="wikitable" | ||
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| width="100%" |'''Noteworthy: Written Policies''': The Residential Care Regulations require the operator to have written policies to guide staff in all matters relating to the care and supervision of persons in care ([[Chapter Four Legal Issues in Residential Care References|13]])and to make these available to the resident, or the resident’s representative, upon request. ([[Chapter Four Legal Issues in Residential Care References|14]])Whenever, staff or administration talk with a resident, family member or other support person about a policy, they should always be able to show the resident or representative what the written policy says. At a minimum, that can help identify people if it applies to the matter in question and what it says in the circumstances. '''That will not automatically mean the policy adheres to the law or is fair, but it can give all parties a starting point for discussions on matters such as caring and supervision.''' | |||
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Poor communication may indicate an environment in which respect for residents’ rights is not being given sufficient priority. ([[Chapter Four Legal Issues in Residential Care References|15]])Residential care operators often become familiar with abuse or neglect issues because the regulations focus on these matters. Residents and families find that rights violations, in contrast often receive less concern and a lesser sense of urgency.([[Chapter Four Legal Issues in Residential Care References|16]]) | Poor communication may indicate an environment in which respect for residents’ rights is not being given sufficient priority. ([[Chapter Four Legal Issues in Residential Care References|15]])Residential care operators often become familiar with abuse or neglect issues because the regulations focus on these matters. Residents and families find that rights violations, in contrast often receive less concern and a lesser sense of urgency.([[Chapter Four Legal Issues in Residential Care References|16]]) | ||
