Difference between revisions of "Consumer Law Essentials"

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| text      = '''Update:''' This page is in the process of being updated and the content is not to relied on. To access this booklet in the meantime, see the PDF version at [http://www.publiclegaled.bc.ca/uploads/89/14/8914c4c79476887bebdc9461b3726fa3/English_Consumer-Law_2011.pdf www.publiclegaled.bc.ca/uploads/89/14/8914c4c79476887bebdc9461b3726fa3/English_Consumer-Law_2011.pdf]
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| text  = Download the full document from [http://www.publiclegaled.bc.ca/uploads/89/14/8914c4c79476887bebdc9461b3726fa3/English_Consumer-Law_2011.pdf www.publiclegaled.bc.ca/uploads/89/14/8914c4c79476887bebdc9461b3726fa3/English_Consumer-Law_2011.pdf] . 
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| text      = This booklet is made available as part of the [[Clicklaw wikibooks|Clicklaw wikibook]] initiative, which features free online legal information that is used to also produce printed materials.
| text      = This Wikibook is used in ''[[Law-Related Lessons]]'' from People's Law School.
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}}'''''Consumer Law Essentials''''' from [[People's Law School]] describes how to protect yourself when you buy something or hire someone to perform a service. Learn your rights for common consumer purchases and contracts, and steps you can take when something goes wrong.


This booklet is for newcomers  and British Columbians who want to know about the laws that protect you:
==Contents==
 
<div class="ul-chapters-books">
* when you pay for goods and services, or
* '''[[Introduction to Consumer Law Essentials|Introduction]]'''
* when someone owes you money, or
* when you owe someone money.
 
==Content==
 
*'''[[Glossary for Consumer Law Guide|Glossary]]'''
 
*'''[[Common Consumer Problems]]'''


*'''[[How to Make a Complaint]]'''
*'''[[Making a Purchase]]'''
** [[Making a Purchase#The seller must not mislead you|The seller must not mislead you]]{{·}} [[Making a Purchase#The seller must not act unfairly towards you|The seller must not act unfairly towards you]]{{·}} [[Making a Purchase#You are protected by the legal warranty|You are protected by the legal warranty]]{{·}} [[Making a Purchase#You can change your mind (for some purchases)|You can change your mind (for some purchases)]]


*'''[[Problems With Home Repairs]]'''
*'''[[Hiring Someone]]'''
** [[Hiring Someone#Your legal rights|Your legal rights]]{{·}}[[Hiring Someone#Getting a written contract|Getting a written contract]]
 
*'''[[Making a Contract]]'''
** [[Making a Contract#How a contract is created|How a contract is created]]{{·}} [[Making a Contract#Who can make a contract|Who can make a contract]]{{·}} [[Making a Contract#The contract itself|The contract itself]]


*'''[[Disagreements About Repair Work]]'''
*'''[[Preventing Consumer Problems|Preventing Problems]]'''
** [[Preventing Consumer Problems#Do your research|1. Do your research]]{{·}}[[Preventing Consumer Problems#Negotiate with confidence|2. Negotiate with confidence]]{{·}} [[Preventing Consumer Problems#Have a contract|3. Have a contract]]{{·}} [[Preventing Consumer Problems#Read and understand any contract|4. Read and understand any contract]]{{·}} [[Preventing Consumer Problems#Don't rush the decision|5. Don't rush the decision]]


*'''[[Someone Owes you Money]]'''
*'''[[If There Are Consumer Problems|If There Are Problems]]'''
** [[If There Are Consumer Problems#Understand your legal rights|Understand your legal rights]]{{·}} [[If There Are Consumer Problems#Step 1. Decide what outcome you are seeking|Step 1. Decide what outcome you are seeking]]{{·}} [[If There Are Consumer Problems#Step 2. Collect your information|Step 2. Collect your information]]{{·}} [[If There Are Consumer Problems#Step 3. Contact the other party|Step 3. Contact the other party]]{{·}} [[If There Are Consumer Problems#Step 4. Send a complaint letter|Step 4. Send a complaint letter]]{{·}} [[If There Are Consumer Problems#Step 5. Contact a consumer protection agency|Step 5. Contact a consumer protection agency]]{{·}} [[If There Are Consumer Problems#Step 6. Consider legal action|Step 6. Consider legal action]]


*'''[[Legal Help from a Lawyer]]'''
*'''Resources'''
** [[Where to Get Help for Consumer Law Essentials|Where to Get Help]]{{·}} [[Glossary for Consumer Law Essentials|Glossary]]


*'''[[Problems with Debt]]'''
</div>


*'''[[Helpful Information and Links]]'''
==About==
=== Copyright===


==About this Guide==
[[File:Creativecommonssmall.png|link=Clicklaw Wikibooks Copyright Guide|alt=Creative Commons Attribution-NonCommercial-ShareAlike 2.5 Canada Licence]] ''Consumer Law Essentials'' &copy; People’s Law School is, except for the images, licensed under a Creative Commons [[Clicklaw Wikibooks Copyright Guide|Attribution-NonCommercial-ShareAlike 2.5 Canada Licence]].


* [[Acknowledgements]]
===Disclaimer===
At [[People's Law School]], we believe accurate, plain English information can help people take action to work out their legal problems. This resource explains in a general way the law that applies in '''British Columbia, Canada'''. It is '''not intended as legal advice'''. Legal advice applies the law to an individual's specific situation. If you want assurance that any information is appropriate to your specific situation, or recommendations on next steps with a specific legal problem, please contact a legal professional. Some sources of legal help are highlighted in the [[Where to Get Help for Consumer Law Essentials|Where to Get Help]] section.


* About [[Clicklaw wikibooks]]
=== About People's Law School===
[[File:Peopleslawschoollogo-horizontal.jpg|frameless|none|200px|link=]]  


== About People's Law School==
[[People's Law School]] is a non-profit society in British Columbia providing free education and information on the legal problems of daily life. See [[People's Law School|more titles from People's Law School]].
The People’s Law School is a non-profit charitable society whose purpose is to provide
British Columbians with reliable information about their rights and responsibilities under the law.


[[File:Peopleslawschoollogo.png‎|frameless|link=|left|100px]]


==Related titles==


:Suite 150 - 900 Howe Street
Other titles from People's Law School on consumer law:
:Vancouver, BC
:V6Z 2M4
:Tel 604.331.5400
:Fax 604.331.5401
:Email [mailto:info@publiclegaled.bc.ca info@publiclegaled.bc.ca]


{| cellpadding="5" style="font-size:85%; border: 1px"
|- valign="top"
| [[File:Consumer and Debt Law full cover image.jpg|x200px|link=Consumer and Debt Law]]<br /><div class="center">''[[Consumer and Debt Law]]''<br />An in-depth manual for advocates</div>
| [[File:Scams to Avoid full cover image.jpg|x200px|link=Scams to Avoid]]<br /><div class="center">''[[Scams to Avoid]]''<br />A primer for the public</div>
|}


This booklet and others are available on the People's Law School Website.
{{Consumer Law Essentials Navbox}}
:<big>[http://www.publiclegaled.bc.ca '''www.publiclegaled.bc.ca''']</big>
__NOGLOSSARY__
__NOTOC__

Latest revision as of 23:11, 1 February 2021

Cover of Consumer Law Essentials
Cover of Consumer Law Essentials

Consumer Law Essentials from People's Law School describes how to protect yourself when you buy something or hire someone to perform a service. Learn your rights for common consumer purchases and contracts, and steps you can take when something goes wrong.

Contents

About

Copyright

Creative Commons Attribution-NonCommercial-ShareAlike 2.5 Canada Licence Consumer Law Essentials © People’s Law School is, except for the images, licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 2.5 Canada Licence.

Disclaimer

At People's Law School, we believe accurate, plain English information can help people take action to work out their legal problems. This resource explains in a general way the law that applies in British Columbia, Canada. It is not intended as legal advice. Legal advice applies the law to an individual's specific situation. If you want assurance that any information is appropriate to your specific situation, or recommendations on next steps with a specific legal problem, please contact a legal professional. Some sources of legal help are highlighted in the Where to Get Help section.

About People's Law School

Peopleslawschoollogo-horizontal.jpg

People's Law School is a non-profit society in British Columbia providing free education and information on the legal problems of daily life. See more titles from People's Law School.


Related titles

Other titles from People's Law School on consumer law:

Consumer and Debt Law full cover image.jpg
Consumer and Debt Law
An in-depth manual for advocates
Scams to Avoid full cover image.jpg
Scams to Avoid
A primer for the public