Difference between revisions of "The Basic Recourse Process under CCALA"
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(Created page with "{{DEMOWARNING}} {{Legal Issues in Residential Care: An Advocate's Manual TOC}} ===“Complaint”== :''“Is an expression of dissatisfaction when an expectation is not met....") |
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{{Legal Issues in Residential Care: An Advocate's Manual TOC}} | {{Legal Issues in Residential Care: An Advocate's Manual TOC}} | ||
===“Complaint”== | ===“Complaint”=== | ||
:''“Is an expression of dissatisfaction when an expectation is not met. Although it may appear trivial from a health organization’s perspective, it is a very real problem to the complainant and should be taken seriously. Complaining is a patient/resident/ client/customer’s right and the health care organization has the responsibility to inform its customers how to complain”.'' | :''“Is an expression of dissatisfaction when an expectation is not met. Although it may appear trivial from a health organization’s perspective, it is a very real problem to the complainant and should be taken seriously. Complaining is a patient/resident/ client/customer’s right and the health care organization has the responsibility to inform its customers how to complain”.'' | ||