Difference between revisions of "Car Repairs"
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#The BC Automobile Association (BCAA) ([http://www.bcaa.com www.bcaa.com]) has an Approved Auto Repair Services program for its members to ensure they get quality service at a fair price. BCAA inspects repair shops in the program to verify the quality of their equipment and service. If you're a BCAA member and you use a mechanic approved by BCAA, you can ask BCAA for help if you have a problem. Otherwise, you should ask to see a mechanic’s licence—to ensure they passed the exam to a licensed mechanic. | #The BC Automobile Association (BCAA) ([http://www.bcaa.com www.bcaa.com]) has an Approved Auto Repair Services program for its members to ensure they get quality service at a fair price. BCAA inspects repair shops in the program to verify the quality of their equipment and service. If you're a BCAA member and you use a mechanic approved by BCAA, you can ask BCAA for help if you have a problem. Otherwise, you should ask to see a mechanic’s licence—to ensure they passed the exam to a licensed mechanic. | ||
#Contact the Automotive Retailers Association (604.432.7987, [http://www.ara.bc.ca www.ara.bc.ca]). Only some repair shops and dealers belong to this voluntary organization. | #Contact the Automotive Retailers Association (604.432.7987, [http://www.ara.bc.ca www.ara.bc.ca]). Only some repair shops and dealers belong to this voluntary organization. | ||
#Contact Consumer Protection BC, a not-for-profit organization independent of government ([http://www.consumerprotectionbc.ca www.consumerprotectionbc.ca]). It administers the Business Practices and Consumer Protection Act, available at www.bclaws.ca. This law covers deceptive acts and practices and it may apply if a car repair shop has: | #Contact Consumer Protection BC, a not-for-profit organization independent of government ([http://www.consumerprotectionbc.ca www.consumerprotectionbc.ca]). It administers the ''Business Practices and Consumer Protection Act'', available at [http://www.bclaws.ca www.bclaws.ca]. This law covers deceptive acts and practices and it may apply if a car repair shop has: | ||
#*given you an estimate of the repair cost that is much less than the actual repair price - unless you agreed to the higher price before the repairs were done | #*given you an estimate of the repair cost that is much less than the actual repair price - unless you agreed to the higher price before the repairs were done | ||
#*said the vehicle needed a certain part or repair that was actually not required | #*said the vehicle needed a certain part or repair that was actually not required | ||
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#*charged a price for the repair that grossly exceeds the price other repair shops charge for similar parts or services | #*charged a price for the repair that grossly exceeds the price other repair shops charge for similar parts or services | ||
#:If one of these cases describes your situation, you may be able to sue the repair shop—item 8 below has more on this. To see if Consumer Protection BC can help, call 604.320.1667 or toll free 1.888.564.9963. | #:If one of these cases describes your situation, you may be able to sue the repair shop—item 8 below has more on this. To see if Consumer Protection BC can help, call 604.320.1667 or toll free 1.888.564.9963. | ||
#Lastly, you can see a lawyer for legal advice, or take the case yourself to Small Claims Court—or to Supreme Court if your claim is for more than the $25,000 limit in Small Claims Court. Check scripts 165 to 169 on Small Claims Court. You should have a lawyer if you choose Supreme Court because the procedures are more complicated. | #Lastly, you can see a lawyer for legal advice, or take the case yourself to Small Claims Court—or to Supreme Court if your claim is for more than the $25,000 limit in Small Claims Court. Check scripts [[What is Small Claims Court? (Script 165)|165]] to [[Getting Your Judgment Paid (Script 169)|169]] on Small Claims Court. You should have a lawyer if you choose Supreme Court because the procedures are more complicated. | ||