Difference between revisions of "Making a Purchase"
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{{Consumer Law Guide TOC}} | {{Consumer Law Guide TOC}} | ||
Suppose you bought something and you are not satisfied with it. What can you do? You have the right to make a complaint when something that you bought: | Suppose you bought something and you are not satisfied with it. What can you do? You have the right to make a complaint when something that you bought: | ||
* did not do what it said it would do, | * did not do what it said it would do, or | ||
* was not of satisfactory quality, or | * was not of satisfactory quality, or | ||
* was not as described. | * was not as described. | ||
However, you also have the responsibility to find out a store's policies before you buy, and take proper care of things you buy and follow the instructions to use them. | However, you also have the responsibility to find out a store's policies before you buy, and take proper care of things you buy and follow the instructions to use them. | ||
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===Step 1: Collect the information=== | ===Step 1: Collect the information=== | ||
[[File:ConsumerLawGuidePage3.jpg|300px|thumb|right]] | |||
For example: | For example: | ||
* Prepare a description of the goods you bought. This can include anything the seller said to you about the '''goods''', anything the seller advertised, or anything the seller gave you in writing. | * Prepare a description of the goods you bought. This can include anything the seller said to you about the '''goods''', anything the seller advertised, or anything the seller gave you in writing. | ||