Difference between revisions of "Notifications to Contributors if Users Leave Feedback"

Jump to navigation Jump to search
Line 19: Line 19:


==What to do with New Feedback Emails==
==What to do with New Feedback Emails==
Editors are never expected to communicate directly with visitors, and only asked to consider if the feedback might help them improve the page. In either case, as soon as you've considered the feedback, mark it as ''resolved''.
Emails are sent from wikisupport@clicklaw.bc.ca. The user leaving the feedback does not see the email address of the editor, and the feedback is left anonymously so there is no automatic way to respond directly to a user's questions using the feedback reporting feature.  
Emails are sent from wikisupport@clicklaw.bc.ca. The user leaving the feedback does not see the email address of the editor, and the feedback is left anonymously so there is no automatic way to respond directly to a user's questions using the feedback reporting feature.  


Please remember that editors are not expected to respond to questions about personal legal matters. When feedback arrives, editors and contributor organizations should consider whether it raises errors, information gaps, less clear language, etc., that could be fixed or improved to help future readers, and not just the individual who left the feedback.
===Want more guidance?===
When feedback arrives, consider whether it exposes errors, information gaps, less clear language, etc. Can something be done to help future readers?


Some feedback items will inspire the editor to make a change, but many feedback items will not require changes to the source content. In either case, the feedback item should be marked as ''resolved''.  
Some feedback items will inspire the editor to make a change, but most feedback items will not likely result in changes to the source content. Again, in either case marked the feedback as ''resolved'' once you've thought about it. If you want more time to think about it or discuss it with other editors, you can leave it as is, and it will just appear in subsequent reminder notifications.  


So long as an editor or the responsible contributor organization has considered the feedback, the recipient should click on the link to resolve the new feedback item. This will bring the editor to the website. If the editor is already logged in, they will see the option to mark the feedback item as ''resolved''. If the editor is not logged in, they will be prompted to log in and then they will see the option to mark the feedback item as ''resolved''.  
Clicking on the link to resolve the new feedback item will bring you, the editor, to the website. If you're already logged in, you will see the option to mark the feedback item as ''resolved''. If not logged in, you will see a prompt to log in and then you will see the option to mark the feedback item as ''resolved''.  


If an editor or contributor organization has any problems with these steps, please email [mailto:wikisupport@clicklaw.bc.ca wikisupport@clicklaw.bc.ca].
Have any problems with these steps? Please email [mailto:wikisupport@clicklaw.bc.ca wikisupport@clicklaw.bc.ca].


==What to do with Feedback Reminder Emails==
==What to do with Feedback Reminder Emails==
Retrieved from "https://wiki.clicklaw.bc.ca/index.php?title=Notifications_to_Contributors_if_Users_Leave_Feedback"