Difference between revisions of "Governing Legislation and Resources for Consumer Protection (11:II)"
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A list of resources which clients might find useful: | A list of resources which clients might find useful: | ||
'''Consumer Protection BC [CPBC]''' | * '''Consumer Protection BC [CPBC]''' | ||
Toll-free: 1-888-564-9963 | ::Toll-free: 1-888-564-9963 | ||
Website: http://www.consumerprotectionbc.ca | ::Website: http://www.consumerprotectionbc.ca | ||
:Consumer Protection BC operates at arm’s length from government and has responsibility for a range of licensing, inspection, investigation, and enforcement activities. If consumer protection legislation appears to have been violated, the aggrieved party can phone CPBC to report the infraction. This office has a mandate to receive and act on consumer complaints generally. | |||
::'''NOTE:''' This is the office to contact for students (on behalf of clients) seeking action by the Director under the statutory causes of action found in consumer protection legislation. | |||
'''Vehicle Sales Authority of British Columbia [VSA]''' | * '''Vehicle Sales Authority of British Columbia [VSA]''' | ||
Telephone: (604) 574-5050 | ::Telephone: (604) 574-5050 | ||
Website: http://www.mvsabc.com | ::Website: http://www.mvsabc.com | ||
:The VSA is a regulatory agency that oversees the retail sales of motor vehicles in British Columbia. This is the office to contact if a consumer believes that the ''MDA'' has been violated or has questions regarding the provisions in the ''MDA''. | |||
'''Better Business Bureau''' | * '''Better Business Bureau''' | ||
Telephone: (604) 682-2711 or 1-888-803-1222 | ::Telephone: (604) 682-2711 or 1-888-803-1222 | ||
Website: http://www.bbb.org/mbc | ::Website: http://www.bbb.org/mbc | ||
:Businesses voluntarily join this association, which provides self-policing of the business community. Complaints against a member company can be made at this office, which offers an extra-judicial resolution process for conflicts between consumers and member companies. Information about a specific member company can also be obtained. | |||
'''Dial-a-Law''' | * '''Dial-a-Law''' | ||
Telephone: (604) 687-4680 or 1-800-565-5297 | ::Telephone: (604) 687-4680 or 1-800-565-5297 | ||
Website: http://www.cbabc.org/For-the-Public/Dial-A-Law | ::Website: http://www.cbabc.org/For-the-Public/Dial-A-Law | ||
:This service provides pre-recorded summaries on the law pertaining to a wide variety of issues in consumer law. Some useful tapes include: | |||
**Door-to-Door Sales, Time-Shares and Contracts You Can Cancel: 255 | **Door-to-Door Sales, Time-Shares and Contracts You Can Cancel: 255 | ||
**Shopping by Phone, Mail or the Internet: 256 | **Shopping by Phone, Mail or the Internet: 256 | ||