Difference between revisions of "Dispute Resolution in Residential Tenancies (19:X)"
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The RTB Rules of Procedure state that, to the extent that it is possible, an applicant must submit their evidence with their application and serve a copy of that evidence when they serve the Notice of Hearing. However, if this is not possible, the RTB and the respondent must receive a copy of all the applicant’s evidence no less than 14 days prior to the hearing; the respondent’s evidence must be received by the RTB and the applicant no less than 7 days prior to the hearing. However, arbitrators have the authority to extend the time limit to serve the Notice Package if they find that the Package was sufficiently served for the Act on a later date. Evidence can be submitted online, in person or by mail or fax. | The RTB Rules of Procedure state that, to the extent that it is possible, an applicant must submit their evidence with their application and serve a copy of that evidence when they serve the Notice of Hearing. However, if this is not possible, the RTB and the respondent must receive a copy of all the applicant’s evidence no less than 14 days prior to the hearing; the respondent’s evidence must be received by the RTB and the applicant no less than 7 days prior to the hearing. However, arbitrators have the authority to extend the time limit to serve the Notice Package if they find that the Package was sufficiently served for the Act on a later date. Evidence can be submitted online, in person or by mail or fax. | ||
:'''(1) Online''' | |||
:Where possible, parties should submit evidence digitally. Parties can submit evidence online using the dispute access site (https://tenancydispute.gov.bc.ca/DisputeAccess/ #login-page) any time before the deadline. Note that RTB imposes restrictions on the format, size, or amount of evidence submitted or exchanged during the dispute resolution process. For more information, visit https://www2.gov.bc.ca/gov/content/housing-tenancy/residential-tenancies/apply-online/prepare-for-a-hearing/choosing-and-preparing-evidence#digital. | |||
:A party must submit digital evidence together with an accompanying description and comply with 3.10.1 of the RTB Rules of Procedure. Parties who serve digital evidence on other parties must provide the information required under Rule 3.10.1 using Digital Evidence Details (form RTB-43) and in a manner that is accessible to the other party. Parties should always confirm that the other party and the RTB have gained access to the digital evidence before the hearing. No additional evidence may be submitted after the dispute resolution hearing starts except as directed by the arbitrator. | |||
:'''(2) In person''' | |||
:Evidence can be submitted at any Service B.C. office, or at the Residential Tenancy Branch office in Burnaby. The applicants will need their file number and dispute access code. | |||
:Parties who submit digital evidence in person must do so by providing a copy of the evidence on a memory stick, compact disk, or DVD or using a method requested by the RTB or Service BC with a printed accompanying description. | |||
:'''(3) Mail or Fax''' | |||
:Evidence can be mailed to “Residential Tenancy Branch #400-5021 Kingsway, Burnaby, B.C. V5H 4A5” or fax to 604-660-2323 (lower mainland) or 1-866-341-1269 (outside the lower mainland). | |||
:A party who submits evidence must keep an exact copy of the evidence they submitted for not less than two years after the date on which the dispute resolution proceeding, including any reviews, concludes. The RTB will not return copies of evidence submitted during the dispute resolution process. | |||