Difference between revisions of "Problem with a Purchase"
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===Step 3. Contact the other party=== | ===Step 3. Contact the other party=== | ||
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|align="left"|'''Tip''' | |||
If there’s a cooling-off period, you need to give the other party written notice telling them you want to cancel. (Email is best; a regular letter can take time and may not get to them before the cooling-off period ends!) Once they get the notice and you return the item, you have no further legal obligations under the contract. | |||
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Start by finding the right person to talk to about the problem. If there’s a complaints department, use it. If there isn't, talk to someone in authority, such as a manager or owner. | Start by finding the right person to talk to about the problem. If there’s a complaints department, use it. If there isn't, talk to someone in authority, such as a manager or owner. | ||