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Difference between revisions of "Lesson Module Legal Information and Legal Advice for Settlement Workers"
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Lesson Module Legal Information and Legal Advice for Settlement Workers (view source)
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* Tell clients what words to use in filling out a legal form or fill out the document for them, for example, an application to change a court order or appeal a decision | * Tell clients what words to use in filling out a legal form or fill out the document for them, for example, an application to change a court order or appeal a decision | ||
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'''Why is it important that settlement workers understand the difference between legal information and legal advice?''' | |||
Settlement workers may be the first point of contact for a client with a legal problem. Helping clients at this early stage is very important. | |||
Workers who understand the difference between legal information and legal advice will have the confidence to help their client: | |||
# identify the legal issue; | |||
# find and understand some of the legal information that can help; and | |||
# know where they can go to next if they need more information or legal advice. | |||
This is also an opportunity to help clients understand your role and the difference between legal information and advice. Clients who are new to Canada may not understand the legal system here. They may be upset because of the situation, and could think the legal information you have provided is legal advice. They may see you as the ‘expert’ and leave the office thinking they have talked to a lawyer or have been given legal advice. | |||
It is important that you tell your client that you are NOT a lawyer and that your CAN NOT provide legal advice. You might say: | |||
''“As a settlement worker, I cannot give you legal advice, but I can help you find general information about the law or find a service where you can get more legal information and advice.”'' | |||
Or | |||
''“It sounds like you may need legal advice, since that question is specific to your situation. While I can’t tell you what to do, I can show you how to find information on this topic and I can tell you some places where you may get legal advice.”'' | |||
If a client asks, ‘What can I do?’ Your answer is limited to providing legal information and legal referrals. | |||
For example: | |||
My landlord says I have to move out next week. Do I have to? | |||
You might say: “I can’t tell you if you have to move or not, but I can show you some information that may help you understand the rules for tenants and landlords. If you still don’t know what to do, I can help you find somebody else to talk to who can help.” | |||
TIP: Always point to the legal information you are giving your client, whether it is online or in print. For example, if a client asks if their landlord can make them move out, show them the website or brochure and point to the section on Tenants’ Rights and Evictions. | |||
Don’t rely on your memory – you might give outdated information. | |||
Picture of brochure & hand | |||
