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Difference between revisions of "Starting Points for Problem Resolution in Residential Care"
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Starting Points for Problem Resolution in Residential Care (view source)
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(Created page with "{{DEMOWARNING}} {{Legal Issues in Residential Care: An Advocate's Manual TOC}} ==Residents Rights== Chapter 2 introduced the Residents’ Bill of Rights which can be found ...") |
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Unfortunately some operators may treat these minimum requirements as all they have to do. Others become obstructionist, attempting to impose rules (such as having the Director of Care attend the council meetings) which may make it very difficult for family council members to have open discussions of concerns or to plan how they might like to have these matters addressed. | Unfortunately some operators may treat these minimum requirements as all they have to do. Others become obstructionist, attempting to impose rules (such as having the Director of Care attend the council meetings) which may make it very difficult for family council members to have open discussions of concerns or to plan how they might like to have these matters addressed. | ||
British Columbia’s law is silent on the specific powers of Family and Resident Councils. However, these examples from other jurisdictions can be useful. Effective Councils can | |||
* Provide assistance, information and advice to families and friends when new residents are admitted to the care facility | |||
* Provide information and advice to families and friends about their rights and obligations under the Act | |||
* Provide information and advice regarding the rights and obligations of the care facility | |||
* Help to resolve disputes between the Care Facility and residents | |||
* Sponsor and plan activities for residents | |||
* Collaborate with community groups and volunteers concerning activities for residents. | |||
====Common issues affecting Family and Resident Councils==== | |||
* '''Can the Director of Care require that the Director or a staff member attend the Family or Resident Councils meeting?''' No, the meetings are for the benefit of the residents and those concerned about them. That means people need a place to air concerns openly, safely and in private among themselves. Problems or misconceptions can often be addressed at that level. | |||
* '''What does the Facility have to do to support a Family Council?''' The regulations only refer to giving the opportunity to establish a council. This provision must be interpreted in light of its purpose and the Resident’s Bill of Rights. At a minimum, that would mean to have an onsite space to meet in private, regular notices to family and others that the council exists and when it meets, and that it is open to all. This may be part of admission information package, but also needs additional reinforcement and encouragement. | |||
* '''Who is Family?''' Can people other than family organize or support a council or similar group? People have widely differing ideas about who or what is family. The term should be interpreted widely. The regulations do recognize the possibility of other groups organizing for the benefit of the resident. | |||
* '''Timeliness of Response:''' Even where a Council is able to identify and raise issues with the Operator, there is nothing to require the operator to respond to concerns in a timely manner. | |||
{{REVIEWED | reviewer = BC Centre for Elder Advocacy and Support, June 2014}} | {{REVIEWED | reviewer = BC Centre for Elder Advocacy and Support, June 2014}} | ||
{{Legal Issues in Residential Care: An Advocate's Manual Navbox} | {{Legal Issues in Residential Care: An Advocate's Manual Navbox} | ||
