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Difference between revisions of "Starting Points for Problem Resolution in Residential Care"
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Starting Points for Problem Resolution in Residential Care (view source)
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{{Legal Issues in Residential Care: An Advocate's Manual TOC}} | {{Legal Issues in Residential Care: An Advocate's Manual TOC}} | ||
==Residents Rights== | ==1. Residents Rights== | ||
Chapter 2 introduced the Residents’ Bill of Rights which can be found in the Schedule to the Residential Care Regulations. The Bill of Rights is typically seen as an important statement of rights that can be used to help inform residents, family and friends, as well as administration, staff and volunteers. It reinforces the fact that people receiving care, as well as their family and friends are not expected to (and do not) “leave their rights at the front door.” | Chapter 2 introduced the Residents’ Bill of Rights which can be found in the Schedule to the Residential Care Regulations. The Bill of Rights is typically seen as an important statement of rights that can be used to help inform residents, family and friends, as well as administration, staff and volunteers. It reinforces the fact that people receiving care, as well as their family and friends are not expected to (and do not) “leave their rights at the front door.” | ||
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The Bill of Rights does not set out how this information is to be provided. It does however mean that residents, their family or representative have the right to expect their requests for information (for example about what has happened, why particular actions are being taken) will be answered in a timely manner by the staff, administration, or the health authority, according to the situation. | The Bill of Rights does not set out how this information is to be provided. It does however mean that residents, their family or representative have the right to expect their requests for information (for example about what has happened, why particular actions are being taken) will be answered in a timely manner by the staff, administration, or the health authority, according to the situation. | ||
==Family and Resident Councils== | ==2. Family and Resident Councils== | ||
The Bill of Rights and the Residential Care Regulations specifically acknowledge the importance of residents and others having direct means to raise concerns and have these addressed in the care facilities. One of the vehicles for this is resident or family councils. | The Bill of Rights and the Residential Care Regulations specifically acknowledge the importance of residents and others having direct means to raise concerns and have these addressed in the care facilities. One of the vehicles for this is resident or family councils. | ||
