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Difference between revisions of "Directing Residential Care Concerns to Health Authorities"
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Directing Residential Care Concerns to Health Authorities (view source)
Revision as of 23:12, 26 June 2014
, 23:12, 26 June 2014→Patient Quality Care Review Board
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Also the legislation generally requires PCQO complaints to be handled on a first-come, first-served basis; this does not facilitate triaging according to case severity. The program predominantly serves English-speaking Caucasians. It has been pointed out that the intended focus of the program is unclear– is it on providing a process for managing complaints, resolving complaints or identifying opportunities for improvement? | Also the legislation generally requires PCQO complaints to be handled on a first-come, first-served basis; this does not facilitate triaging according to case severity. The program predominantly serves English-speaking Caucasians. It has been pointed out that the intended focus of the program is unclear– is it on providing a process for managing complaints, resolving complaints or identifying opportunities for improvement? | ||
==Patient Quality | ==Patient Care Quality Review Board== | ||
If a concern or complaint is not satisfactorily resolved by the local Patient Care Quality Office, the person can have it independently assessed by the Patient Care Quality Review Board. The Review Board is a separate organization that reports to the Minister of Health. The first boards were appointed in October 2008. | If a concern or complaint is not satisfactorily resolved by the local Patient Care Quality Office, the person can have it independently assessed by the Patient Care Quality Review Board. The Review Board is a separate organization that reports to the Minister of Health. The first boards were appointed in October 2008. | ||
