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Difference between revisions of "Making a Purchase"
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m (moved Common Consumer Problems to Problems with a Purchase: The page is about problems with a purchase, so it's not accurate to call it "Common Consumer Problems") |
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{{Consumer Law Guide TOC}} | {{Consumer Law Guide TOC}} Suppose you bought something and you are not satisfied with it. What can you do? You have the right to make a complaint when something that you bought: | ||
Suppose you bought something and you are not satisfied with it. What can you do? You have the right to make a complaint when something that you bought: | |||
* did not do what it said it would do, | * did not do what it said it would do, | ||
* was not of satisfactory quality, or | * was not of satisfactory quality, or | ||
* was not as described. | * was not as described. | ||
[[File:ConsumerLawGuidePage3.jpg|300px|thumb|right]] | [[File:ConsumerLawGuidePage3.jpg|300px|thumb|right]] | ||
However, you have the responsibility to find out | However, you also have the responsibility to find out a store's policies before you buy, and take proper care of things you buy and follow the instructions to use them. | ||
==How do I start a complaint?== | ==How do I start a complaint?== | ||
===Step 1: Collect the information=== | ===Step 1: Collect the information=== | ||
For example: | |||
* Prepare a description of the goods you bought. This can include anything the seller said to you about the '''goods''', advertised, or gave you in writing. | * Prepare a description of the goods you bought. This can include anything the seller said to you about the '''goods''', anything the seller advertised, or anything the seller gave you in writing. | ||
* How much you paid, and receipts or other proofs of purchase. | |||
* How much you paid and receipts or other proofs of purchase. | |||
* Copies of any documents, for example, a '''warranty'''. | * Copies of any documents, for example, a '''warranty'''. | ||
* Details of the problem: | * Details of the problem: | ||
** what the problem is with the goods you bought, | ** what the problem is with the goods you bought, | ||
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* '''Who''' did you talk to? (ask for the person's name or title - sales clerk, manager, etc.) | * '''Who''' did you talk to? (ask for the person's name or title - sales clerk, manager, etc.) | ||
* '''When''' did you talk to them? | * '''When''' did you talk to them? | ||
* '''What''' did you tell them: <br> | * '''What''' did you tell them: <br> | ||
**about the problem and <br> | **about the problem and <br> | ||
