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Difference between revisions of "Problem with a Used Car"

From Clicklaw Wikibooks
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===More on each step===
===More on each step===
'''Step 1. Decide on what you want'''
'''Step 1. Decide on what you want'''<br>
:Once you understand your legal rights and options, decide what outcome you're seeking.
Once you understand your legal rights and options, decide what outcome you're seeking.


Are you hoping to have the vehicle repaired? To get a refund? A discount?
Are you hoping to have the vehicle repaired? To get a refund? A discount?


'''Step 2. Contact the seller directly'''
'''Step 2. Contact the seller directly'''<br>
:Try to raise any problems with the seller first.
Try to raise any problems with the seller first.


If you bought from a dealer, ask to speak to someone with authority, such as a manager or owner. Clearly explain your problem. Let them know the outcome you’re seeking.
If you bought from a dealer, ask to speak to someone with authority, such as a manager or owner. Clearly explain your problem. Let them know the outcome you’re seeking.
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'''Step 3. Try dispute resolution (dealer only!)'''
'''Step 3. Try dispute resolution (dealer only!)'''<br>
If the letter doesn’t clear things up, dispute resolution might. It involves a third party helping you and the dealer reach a solution.
If the letter doesn’t clear things up, dispute resolution might. It involves a third party helping you and the dealer reach a solution.


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