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Difference between revisions of "Problem with a Purchase"

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===Step 3. Contact the other party===
===Step 3. Contact the other party===


TIP
{| class="wikitable"
|align="left"|'''Tip'''
If there’s a cooling-off period, you need to give the other party written notice telling them you want to cancel. (Email is best; a regular letter can take time and may not get to them before the cooling-off period ends!) Once they get the notice and you return the item, you have no further legal obligations under the contract.
|}
 
Start by finding the right person to talk to about the problem. If there’s a complaints department, use it. If there isn't, talk to someone in authority, such as a manager or owner.
Start by finding the right person to talk to about the problem. If there’s a complaints department, use it. If there isn't, talk to someone in authority, such as a manager or owner.


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