Consumer Law Essentials

Consumer Law Wikibook

To come: Cover of the Consumer Law Wikibook

This wikibook describes some of the most common consumer problems. It aims to help you:

• know the laws that protect you when you buy items or hire someone to provide a service, such as home repairs,
• understand your options when someone owes you money, or you owe someone money, and
• learn how to identify scams and how to avoid them.

Content

• Glossary

• Problems with a Purchase
  • How do I start a complaint? · Steps to make a complaint

• Problems with Home Repairs
  • What should I put in a written contract?  · Tips about hiring a contractor  · Tips about paying for repairs  · Disagreements about the repair work

• Someone Owes You Money
  • How do I write a demand letter? · When do I go to court?  · Getting legal help from a lawyer

• Problems with Debt
  • Where do I start? · What do I put in my budget? · What can the Credit Counseling Society do to help me?  · How do I contact my creditors and what do I say?  · Debt collectors

• Helpful Information and Links for Consumers

About this Guide

• Acknowledgements & credits

• Visit other wikibooks from People's Law School, or learn more about Clicklaw wikibooks

About People's Law School

The People's Law School is a non-profit charitable society whose purpose is to provide British Columbians with reliable information about their rights and responsibilities under the law.

Suite 150 - 900 Howe Street

Vancouver, BC

V6Z 2M4

Tel 604.331.5400

Fax 604.331.5401

Email info@publiclegaled.bc.ca

This booklet and others are available on the People's Law School website.

www.publiclegaled.bc.ca

In law, to formally deliver documents to a person in a manner that complies with the rules of court. Service may be ordinary (mailed or delivered to a litigant's address for service), personal (hand-delivered to a person), or substituted (performed in a way other than the rules normally require). See "address for delivery," "ordinary service," "personal service" and "substituted service."