Consumer Law Essentials

Cover of Consumer Law Essentials

Consumer Law Essentials from People's Law School describes how to protect yourself when you buy something or hire someone to perform a service. This publication explains your rights for common consumer purchases and contracts, as well as the steps you can take when something goes wrong.

Contents

• Making a Purchase
  • The seller must not mislead you · The seller must not act unfairly towards you · You are protected by the legal warranty · You can change your mind (for some purchases)

• Hiring Someone
  • Your legal rights · Getting a written contract

• Making a Contract
  • How a contract is created · Who can make a contract · The contract itself

• Preventing Consumer Problems
  • Do your research · Negotiate with confidence · Have a contract · Read and understand any contract · Don't rush the decision

• If There Are Consumer Problems
  • Understand your legal rights · Step 1. Decide what outcome you are seeking · Step 2.Collect your information · Step 3. Contact the other party · Step 4. Send a complaint letter · Step 5. Contact a consumer protection agency · Step 6. Consider legal action

• Resources
  • Where to Get Help · Glossary

About this Wikibook

• About Consumer Law Essentials
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About People's Law School

The People's Law School is a non-profit charitable society whose purpose is to provide British Columbians with reliable information about their rights and responsibilities under the law.

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Vancouver, BC V6Z 2M4

Telephone: 604-331-5400

Email: info@peopleslawschool.ca

Website: www.peopleslawschool.ca

Consumer Law Essentials © People's Law School is, except for the images, licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International Licence.

In law, to formally deliver documents to a person in a manner that complies with the rules of court. Service may be ordinary (mailed or delivered to a litigant's address for service), personal (hand-delivered to a person), or substituted (performed in a way other than the rules normally require). See "address for delivery," "ordinary service," "personal service" and "substituted service."