Where to Get Help for Consumer Law Essentials

It’s not always easy to spot scams and new ones are invented every day. If you suspect that you may be a target of a scam, remember that you are not alone. Here are places that can help if you want to report a scam or if you need more information.

Better Business Bureau of Mainland BC	Phone: 604-682-2711 Toll free (250 area code only): 1-888-803-1222 Office hours: 9:00am – 3:00pm Fax: 604-681-1544 Email: contactus@mbc.bbb.org Website: www.mbc.bbb.org	contact info
Better Business Bureau of Victoria	Phone: 250-386-6348 Toll free: 1-877-826-4222 Office hours: 9:00am – 4:00pm Fax: 250-386-2367 Website: www.vi.bbb.org	contact info
Consumer Protection BC	Information about how to prevent consumer problems and what to do if you have a problem. Phone: 604-320-1667 Toll free: 1-888-564-9963 Email: info@consumerprotectionbc.ca Website: www.consumerprotectionbc.ca	contact info
Credit Counseling Society of BC	The Credit Counselling Society of BC provides assistance with debt problems. Phone toll free: 1-888-527-8999 Website: www.nomoredebts.org	contact info
Dial-A-Law	Dial-A-Law is a library of practical legal information. It is operated by the BC Branch of the Canadian Bar Association. You can listen to the Dial-A-Law scripts over the phone, or read them on the website. The scripts are available in English, Chinese and Punjabi. Phone: 604-687-4680 Toll free: 1-800-565-5297 Website: www.dialalaw.org
Canadian Anti-Fraud Centre (CAFC)	The Canadian Anti-Fraud Centre investigates reports of scams whether by telephone, facsimile, postal mail or the internet. You can report fraud to the Canadian Anti-Fraud Centre. Phone toll free: 1-888-495-8501 Overseas: 1-705-495-8501 Fax: 1-888-654-9426 Box 686 North Bay, Ontario P1B 8J8 E-mail: info@antifraudcentre.ca Website: www.antifraudcentre-centreantifraude.ca	contact info
Competition Bureau	The Competition Bureau deals with complaints about scams in the marketplace. Telephone: 819-997-4282 Toll-free: 1-800-348-5358 Toll-free TTY: 1-800-642-3844 (for hearing-impaired only) Website: www.competitionbureau.gc.ca	contact info
Canadian Consumer Information Gateway	An internet portal site from Industry Canada’s Office of Consumer Affairs.It provides useful information about how to protect yourself from scams, including identity theft, advance fee loan scams, telephone scams and more. E-mail: consumer.information@ic.gc.ca Website: www.consumerinformation.ca	contact info

Access Pro Bono	Offers clinics where lawyers provide free legal advice to people who cannot afford a lawyer and who cannot get legal aid. Call 604-878-7400 in Greater Vancouver or toll-free at 1-877-762-6664 from anywhere in the province. www.accessprobono.ca
Better Business Bureau	Assists people dealing with consumer problems. Call 604-682-2711 in Greater Vancouver, 1-250-386-6348 on Vancouver Island, or 1-888-803-1222 in the interior of the province. www.mbc.bbb.org/consumers
ConsumerInformation.ca	An online gateway that explains how to make a consumer complaint. www.consumerinformation.ca
Canadian Home Builders Association of BC	Helps consumers plan their renovation and explains what to do when there are problems. Call toll-free 1-800-933-6777. www.gvhba.org
Consumer Protection BC	Provides protections for BC consumers. Call toll-free 1-888-564-9963 and ask them to direct you to the right place. www.consumerprotectionbc.ca; go to "Help for Consumers" and select "How Can We Help?"
Clicklaw	A portal for public legal information and education in British Columbia. www.clicklaw.bc.ca
Credit Counseling Society	The Credit Counseling Society can help you manage your finances and deal with your debt problems. Call toll-free 1-888-527-8999, or email info@nomoredebts.org. www.nomoredebts.org
Dial-A-Law	Provides legal information in English, Chinese, and Punjabi, from the Canadian Bar Association, BC Branch. www.cba.org/bc/public_media/dal; select “Credit, Debt and Consumer” for information about consumer and debt issues.
Lawyer Referral	Offers advice and information from a lawyer for a fee of $25 plus taxes for the first 30 minutes. Call 604-687-3221 in Greater Vancouver or toll-free 1-800-663-1919 from anywhere else in the province. www.cba.org/bc/initiatives/main/lawyer_referral.aspx
People's Law School	View the online animations "You Owe Money" and "Someone Owes You Money". www.publiclegaled.bc.ca; click on "Media" and then "Videos".
Mediate BC	Mediate BC specializes in a wide variety of dispute resolution tools and processes. www.mediatebc.com

Under the Family Law Act, a term that describes the time a person who is not a guardian of a child, including a parent who is not a guardian, has with that child. Under the Divorce Act, a term that describes the time a person who is not a married spouse has with a child. See "guardian" and "parental responsibilities."

A sum of money or an obligation owed by one person to another. A "debtor" is a person responsible for paying a debt; a "creditor" is the person to whom the debt is owed.

In law, any proceeding before a judicial official to determine questions of law and questions of fact, including the hearing of an application and the hearing of a trial. See "decision."

In family law, this usually refers to one party obtaining a part of any property at issue before the property has been finally divided by court order or the parties' agreement, usually in order to help pay for that person's legal fees.

A person licensed to practice law in a particular jurisdiction by that jurisdiction's law society. See "barrister and solicitor."

Processes used to resolve legal disputes, including negotiation, collaborative settlement processes, mediation, arbitration and litigation.