Difference between revisions of "Collection Agents"
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In the past, the government directed that collection agents must not try to collect from debtors who are currently on welfare. A quick and effective way of stopping agencies from repeatedly contacting such clients can be to contact the collector in writing and inform them of the client’s status (perhaps enclosing a copy of a cheque stub), asserting that the client has the right under the ''Business Practices and | In the past, the government directed that collection agents must not try to collect from debtors who are currently on welfare. A quick and effective way of stopping agencies from repeatedly contacting such clients can be to contact the collector in writing and inform them of the client’s status (perhaps enclosing a copy of a cheque stub), asserting that the client has the right under the ''Business Practices and | ||
Consumer Protection Act'', [https://www.canlii.org/en/bc/laws/stat/sbc-2004-c-2/latest/sbc-2004-c-2.html#sec116_smooth section 116], not to be contacted, except in writing, and advising the collector that a complaint will be made to Consumer Protection BC if there are further unnecessary contacts. The advocate should propose that the client will update the collector about their financial circumstances at reasonable intervals (for example, every three months). | Consumer Protection Act'', [https://www.canlii.org/en/bc/laws/stat/sbc-2004-c-2/latest/sbc-2004-c-2.html#sec116_smooth ''section 116''], not to be contacted, except in writing, and advising the collector that a complaint will be made to Consumer Protection BC if there are further unnecessary contacts. The advocate should propose that the client will update the collector about their financial circumstances at reasonable intervals (for example, every three months). | ||
If a collector continues to phone a debtor after the debtor has requested to be contacted in writing only, the debtor might contact Consumer Protection BC for help, letting the collection agent know that such a complaint has been made. This is usually enough to stop the pressure. It may also be in the public interest to make such a complaint, as Consumer Protection BC may take steps to revoke the licence of a collection agent if there are a number of complaints. | If a collector continues to phone a debtor after the debtor has requested to be contacted in writing only, the debtor might contact Consumer Protection BC for help, letting the collection agent know that such a complaint has been made. This is usually enough to stop the pressure. It may also be in the public interest to make such a complaint, as Consumer Protection BC may take steps to revoke the licence of a collection agent if there are a number of complaints. | ||