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Difference between revisions of "Notifications to Contributors if Users Leave Feedback"

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==What to do with Feedback Reminder Emails==
==What to do with Feedback Reminder Emails==
Emails are sent from wikisupport@clicklaw.bc.ca. These are sent when there are still feedback items on a page that the editor or contributor organization are responsible for that have not been marked as ''resolved''. The reminders are sent because sometimes the first email falls misses the attention of the recipient editor.
Much the same as for new feedback notifications, an editor should consider the usefulness of the feedback and then mark it as ''resolved''.
 
Reminder emails are also sent from wikisupport@clicklaw.bc.ca. These are only sent if feedback items on a page have not been marked as ''resolved''.  


If there are no unresolved feedback items, then no reminder email will be sent.  
If there are no unresolved feedback items, then no reminder email will be sent.  


If an editor or contributor organization receives a reminder email, they should click on the link to resolve the old unresolved feedback item. This will bring the editor to the website. If the editor is already logged in, they will see the option to mark the feedback item as ''resolved''. If the editor is not logged in, they will be prompted to log in and then they will see the option to mark the feedback item as ''resolved''.  
If you receive a reminder email, click on the link to resolve the old unresolved feedback item. This brings you to the website. If you are already logged in, you will see the option to mark the feedback item as ''resolved''. If you are not logged in, you will be prompted to log in and then you will see the option to mark the feedback item as ''resolved''.  


If an editor or contributor organization has any problems with these steps, please email [mailto:wikisupport@clicklaw.bc.ca wikisupport@clicklaw.bc.ca].
Any problems with these steps? Please email [mailto:wikisupport@clicklaw.bc.ca wikisupport@clicklaw.bc.ca].


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