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Difference between revisions of "Home Care"
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''Patient Care Quality Office'' | ''Patient Care Quality Office'' | ||
Through the Patient Care Quality office, a person can make a complaint about the quality of the care they received within that health authority. The office may facilitate a resolution. If a person does not believe that their complaint was resolved in a satisfactory way, the person can request a review from the [https://www.patientcarequalityreviewboard.ca/makecomplaint.html Patient Care Quality Review Board].([[{{PAGENAME}}#References| | Through the Patient Care Quality office, a person can make a complaint about the quality of the care they received within that health authority. The office may facilitate a resolution. If a person does not believe that their complaint was resolved in a satisfactory way, the person can request a review from the [https://www.patientcarequalityreviewboard.ca/makecomplaint.html Patient Care Quality Review Board].([[{{PAGENAME}}#References|5]]) The review board will review any outstanding concerns, including the way the Patient Care Quality Office responded to the complaint. See Appendix A for a list of PCQOs. | ||
''Health profession regulator'' | ''Health profession regulator'' | ||
Regulated health professionals are governed by colleges, which set out practice and ethics standards. A person can make a complaint about an individual regulated health professional to that person’s college. Regulated health professionals include doctors,([[{{PAGENAME}}#References| | Regulated health professionals are governed by colleges, which set out practice and ethics standards. A person can make a complaint about an individual regulated health professional to that person’s college. Regulated health professionals include doctors,([[{{PAGENAME}}#References|6]]) nurses,([[{{PAGENAME}}#References|7]]) occupational therapists,([[{{PAGENAME}}#References|8]]) physical therapists,([[{{PAGENAME}}#References|9]]) speech and language pathologists,([[{{PAGENAME}}#References|10]]) dentists,([[{{PAGENAME}}#References|11]]) pharmacists,([[{{PAGENAME}}#References|12]]) and some mental health professionals.([[{{PAGENAME}}#References|13]]) | ||
A member of the public can make a complaint about a regulated professional, and the college must investigate. If the health professional has engaged in professional misconduct, they can face disciplinary action. A complaint to the college will not lead to compensation but may trigger outcomes for the health professional and improve health care practices. | A member of the public can make a complaint about a regulated professional, and the college must investigate. If the health professional has engaged in professional misconduct, they can face disciplinary action. A complaint to the college will not lead to compensation but may trigger outcomes for the health professional and improve health care practices. | ||
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''Care Aide and Community Health Worker Registry'' | ''Care Aide and Community Health Worker Registry'' | ||
In BC, there is a [https://www.cachwr.bc.ca/ Care Aide and Community Health Worker Registry].([[{{PAGENAME}}#References| | In BC, there is a [https://www.cachwr.bc.ca/ Care Aide and Community Health Worker Registry].([[{{PAGENAME}}#References|14]]) Any health care assistant (HCA) who is working at a publicly funded facility must be registered with the Registry. However, the oversight of care aides is minimal. An HCA is eligible to be registered if they have completed an approved BC training program or an equivalent program. If an employer suspends or fires an HCA because they are suspected of abusing or neglecting a patient or client, this must be reported to the registry. The registry will investigate. If the allegations are found to be true, the HCA is removed from the registry.([[{{PAGENAME}}#References|15]]) | ||
The registry is very limited in terms of the public. The public cannot make a complaint about an HCA. This can only be made by an employer. The results of an investigation are not made public, even if they are found to be true. Additionally, the public does not have access to the registry. The public cannot check if the HCA is registered, and therefore has taken an approved education program. Only publicly funded employers can access the registry.([[{{PAGENAME}}#References| | The registry is very limited in terms of the public. The public cannot make a complaint about an HCA. This can only be made by an employer. The results of an investigation are not made public, even if they are found to be true. Additionally, the public does not have access to the registry. The public cannot check if the HCA is registered, and therefore has taken an approved education program. Only publicly funded employers can access the registry.([[{{PAGENAME}}#References|16]]) | ||
If an HCA works for a company that does not receive public funding, or works privately on their own, the HCA does not have to be registered, or complete any training programs.([[{{PAGENAME}}#References| | If an HCA works for a company that does not receive public funding, or works privately on their own, the HCA does not have to be registered, or complete any training programs.([[{{PAGENAME}}#References|17]]) | ||
If you are thinking of hiring an HCA yourself, you should carefully check the care aide’s education and work record. If you are using a home care agency, check their hiring and training policies, and their insurance coverage. A private home care agency may be listed in the Better Business Bureau. | If you are thinking of hiring an HCA yourself, you should carefully check the care aide’s education and work record. If you are using a home care agency, check their hiring and training policies, and their insurance coverage. A private home care agency may be listed in the Better Business Bureau. | ||
