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Difference between revisions of "If There Are Consumer Problems"
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If There Are Consumer Problems (view source)
Revision as of 03:34, 21 April 2017
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Start by finding the right person to talk to about the problem. When there is a complaints department, use it. When there isn't, talk to someone in authority, such as a manager or owner. | Start by finding the right person to talk to about the problem. When there is a complaints department, use it. When there isn't, talk to someone in authority, such as a manager or owner. | ||
You could start with something like this: <BR> <BLOCKQUOTE> | You could start with something like this: <BR> <BLOCKQUOTE>''My name is __________. I would like to make a complaint about a product I bought from your company. Could you direct me to the person who handles complaints?'' | ||
They may say that you have to make your complaint in writing. If they do, ask for the name and address you are to send the written complaint to. | They may say that you have to make your complaint in writing. If they do, ask for the name and address you are to send the written complaint to. | ||
When you find the right person to talk to, clearly explain your problem. Be firm and businesslike, but polite. You can say something like this:<BR> <BLOCKQUOTE>''I bought a _________________ on ____________ [date], at ____________ [location]. I am contacting you because the product: [choose one] | When you find the right person to talk to, clearly explain your problem. Be firm and businesslike, but polite. You can say something like this: <BR> <BLOCKQUOTE>''I bought a _________________ on ____________ [date], at ____________ [location]. I am contacting you because the product: [choose one]'' | ||
* is not working right | |||
* cannot do what it is meant to do | |||
* was not delivered | |||
Let them know you understand what you’re entitled to. Tell them what you want them to do to resolve the problem. You can say something like this: | Let them know you understand what you’re entitled to. Tell them what you want them to do to resolve the problem. You can say something like this: | ||
I think it is only fair that you: [choose one] | I think it is only fair that you: [choose one] | ||
* provide me with a refund | |||
* replace the product | |||
* repair the product free of charge | |||
The person may agree to do what you suggest. In this case, ask when they will do this. Ask them for their name so you can refer to the conversation later. Follow-up with a written note confirming what was agreed to. | The person may agree to do what you suggest. In this case, ask when they will do this. Ask them for their name so you can refer to the conversation later. Follow-up with a written note confirming what was agreed to. | ||
If the person does not agree to do what you suggest, ask who you can contact with a formal complaint. Get the address of that person. | If the person does not agree to do what you suggest, ask who you can contact with a formal complaint. Get the address of that person. | ||
Make notes of your conversation. Date your notes. | Make notes of your conversation. Date your notes. | ||
