If There Are Consumer Problems

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This information applies to British Columbia, Canada. Last reviewed for legal accuracy by People's Law School in March 2017.

Consumer Law Essentials
Consumer Law Essentials This page is from Consumer Law Essentials from People's Law School. See the full contents.
Contents
Making a Purchase Hiring Someone Making a Contract Preventing Problems If There Are Problems Where to Get Help Glossary About ‎
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[hide] v • d • e Consumer Law Essentials

Making a Purchase	The seller must not mislead you · The seller must not act unfairly towards you · You are protected by the legal warranty · You can change your mind (for some purchases)

Hiring Someone	Your legal rights · Getting a written contract

Making a Contract	How a contract is created · Who can make a contract · The contract itself

Preventing Problems	1. Do your research · 2. Negotiate with confidence · 3. Have a contract · 4. Read and understand any contract · 5. Don't rush the decision

If There Are Problems	Understand your legal rights · Step 1. Decide what outcome you are seeking · Step 2. Collect your information · Step 3. Contact the other party · Step 4. Send a complaint letter · Step 5. Contact a consumer protection agency · Step 6. Consider legal action

Resources	Where to Get Help · Glossary

About	About Consumer Law Essentials · About People's Law School

Consumer Law Essentials © People's Law School is, except for the images, licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International Licence.

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