Consumer Law Essentials

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This booklet is made available as part of the Clicklaw wikibook initiative, which features free online legal information that is used to also produce printed materials.

This booklet is for newcomers and British Columbians who want to know about the laws that protect you:

when you buy items,
when you hire someone to provide a service, such as home repairs,
when someone owes you money, and
when you owe someone money.

This booklet gives you information about what you can do if you experience consumer problems.

Content[edit]

Glossary

Problems with a Purchase
- How do I start a complaint? · Steps to make a complaint

Problems with Home Repairs
- What should I put in a written contract? · Tips about hiring a contractor · Tips about paying for repairs · Disagreements about the repair work

Someone Owes You Money
- How do I write a demand letter? · When do I go to court? · Getting legal help from a lawyer

Problems with Debt
- Where do I start? · What do I put in my budget? · What can the Credit Counseling Society do to help me? · How do I contact my creditors and what do I say? · Debt collectors

Helpful Information and Links for Consumers

About this Guide[edit]

Acknowledgements & credits

Visit other wikibooks from People's Law School, or learn more about Clicklaw wikibooks

About People's Law School[edit]

The People's Law School is a non-profit charitable society whose purpose is to provide British Columbians with reliable information about their rights and responsibilities under the law.