About Consumer Law Essentials

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Acknowledgements[edit]

Legal review (consumers’ problems section): Allan Parker QC.
Research and plain language (consumers’ problems section): Gayla Reid.
Content development (consumers’ problems section): ELSA program students and instructors, staff of the People’s Law School, Consumer Protection BC, Better Business Bureau of BC and the Canada Revenue Agency.
Publication coordinator: Terresa Augustine.
Funders: Law Foundation of BC, Ministry of Justice, and BC Gaming Policy and Enforcement Branch.
Technical support: Drew Jackson, Elena Renderos and Beatriz González.

This booklet and others are available on the People's Law School website: www.publiclegaled.bc.ca

v • d • e Consumer Law Essentials

Making a Purchase	The seller must not mislead you · The seller must not act unfairly towards you · You are protected by the legal warranty · You can change your mind (for some purchases)

Hiring Someone	Your legal rights · Getting a written contract

Making a Contract	How a contract is created · Who can make a contract · The contract itself

Preventing Problems	1. Do your research · 2. Negotiate with confidence · 3. Have a contract · 4. Read and understand any contract · 5. Don't rush the decision

If There Are Problems	Understand your legal rights · Step 1. Decide what outcome you are seeking · Step 2. Collect your information · Step 3. Contact the other party · Step 4. Send a complaint letter · Step 5. Contact a consumer protection agency · Step 6. Consider legal action

Resources	Where to Get Help · Glossary

About	About Consumer Law Essentials · About People's Law School

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