About Consumer Law Essentials

This wikibook from People's Law School describes some of the most common consumer problems faced by British Columbians and in particular by newcomers to the province. It aims to help you:

• understand the laws that protect you when you buy items or hire someone to provide a service, such as home repairs,
• learn your options when someone owes you money, or you owe someone money, and
• learn how to identify scams and frauds and how to avoid them.

Consumer Law Wikibook © People's Law School is, except for the images, licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 2.5 Canada Licence. This licence lets others share, reuse, remix, and build upon the work non-commercially, as long as they credit the copyright holder and license their new creations under the identical terms.

The People's Law School works within budget to keep publications up-to-date. However, the reader or service provider is responsible for using and interpreting information in this publication. You should not rely on this publication for legal advice. It provides general information only.

Acknowledgements

• Legal review (consumers’ problems section): Allan Parker QC.
• Research and plain language (consumers’ problems section): Gayla Reid.
• Content development (consumers’ problems section): Consumer Protection BC, ELSA program students and instructors, People’s Law School, Better Business Bureau of BC and the Canada Revenue Agency.
• Content review: Consumer Protection BC (Joan Harmsworth and Laura Cox).
• Publication coordinator: Terresa Augustine.
• Project coordinator: Diane Rodgers.
• Funders: Law Foundation of BC, Ministry of Justice, and BC Gaming Policy and Enforcement Branch.
• Technical support: Drew Jackson, Elena Renderos and Beatriz González.

The People's Law School

The People's Law School is a non-profit charitable society whose purpose is to provide British Columbians with reliable information about their rights and responsibilities under the law.

Suite 150 - 900 Howe Street

Vancouver, BC V6Z 2M4

Telephone: 604-331-5400

Email: info@publiclegaled.bc.ca

Website: www.publiclegaled.bc.ca