If There Are Consumer Problems: Difference between revisions
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→Step 2. Collect your information
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== Step 2. Collect your information== | == Step 2. Collect your information== | ||
Collect information related to the purchase or contract. | Collect information related to the purchase or contract. | ||
Collect copies of any documents, such as any contract, receipts, correspondence, advertising, or warranty. | |||
Collect copies of any documents, such as any contract, receipts, correspondence, advertising, or any warranty. | |||
Prepare notes of the problem. Include: | Prepare notes of the problem. Include: | ||
* details of the problem, including when you first noticed it | * details of the problem, including when you first noticed it | ||
* anything the other party said that you relied on in making the purchase or contract | * anything the other party said that you relied on in making the purchase or contract | ||
* what outcome you are seeking | * what outcome you are seeking | ||
== Step 3. Contact the other party== | == Step 3. Contact the other party== | ||
