Consumer Law Essentials

Cover of Consumer Law

This is a Clicklaw Wikibook, a collaborative, plain language legal publication that is updated as a wiki and can be printed or downloaded.

This Wikibook is used in Law-Related Lessons from People's Law School.

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The Consumer Law Wikibook from People's Law School describes some of the most common consumer problems faced by British Columbians and in particular by newcomers to the province. It aims to help you:

understand the laws that protect you when you buy items or hire someone to provide a service, such as home repairs,
learn your options when someone owes you money, or you owe someone money, and
learn how to identify scams and frauds and how to avoid them.

Contents[edit]

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Making a Purchase

** The seller must not mislead you ·  The seller must not act unfairly towards you ·  You are protected by the legal warranty ·  You can change your mind (for some purchases)

Hiring Someone
- Your legal rights · Getting a written contract

Making a Contract
- How a contract is created · Who can make a contract · The contract itself

Preventing Consumer Problems
- Do your research · Negotiate with confidence · Have a contract · Read and understand any contract · Don't rush the decision

If There Are Consumer Problems
- Understand your legal rights · Step 1. Decide what outcome you are seeking · Step 2.Collect your information · Step 3. Contact the other party · Step 4. Send a complaint letter · Step 5. Contact a consumer protection agency · Step 6. Consider legal action

Resources
- Where to Get Help · Glossary

About this Wikibook[edit]

About Consumer Law Essentials
Learn more about Clicklaw Wikibooks or visit other wikibooks from People's Law School

About People's Law School[edit]

The People's Law School is a non-profit charitable society whose purpose is to provide British Columbians with reliable information about their rights and responsibilities under the law.